self-study notes

1. Teams Online Ltd
Service
Management
Glossary

2. Automation
● takes away manual tasks &
allows focus on more important,
engaging work
● helps create work processes
that feel they have added value
Business Alignment
Data & processes flow better between
businesses, the aligned network is
able to work collaboratively

3. Communication
When the business
becomes more
aligned
communication
between departments
improves
dramatically

4. Delete
Duplication
With collaborative working &
improved communications

5. Efficient
Automated
workflow
fully-aligne
d
organization
better
communication
no
duplication
of work

6. flexibility
Businesses can adapt their solution to suit
themselves, offering flexibility across the process
– an integrated system that suits individual team
requirements

7. Governance
Improvements
the organization can
now see “the whole
picture” making it
simpler to understand
whether departments
are adhering to
company procedures

8. Holistic
Rather than having each business functions separate from
another - enterprise service management ensures all areas
are connected & working together as one
Onboarding is a great example of this

9. Integration
Capabilities
That Support Multiple
Business Functions
means that you no
longer need to spend
large amounts of
money on customized
systems each time
your organization
expands

10. Justifiable
Investment

11. Lowering Costs
IT might look like a lot of money upfront but over time
● save a considerable amount by eliminating
● wasted resource
● duplicated efforts
● inefficient manual work processes across multiple
businesses

12. Monitoring
working together within one solution,
your network is more equipped to see
the full end-to-end process/
service journey
Optimized Service
Operations
automating tasks to the correct
people & working efficiently, service
operations are optimized

13. Process Improvements
The end-to-end journey is
mapped out made visible and
works correctly first time,
every time

14. QUALITY
work as
a team
communicate
effectively
adapt
quickly
deliver
quality
results

15. Contact
Your Name
no_reply@example.com
www.example.com