1. Leticia Johnson
3921 Red Bird Lane
Woodbridge, VA 22193
703-870-9339
letyjohnson26@gmail.com
Work Experience:
Civilian Human Resources Agency
5800 Putnam Rd Bldg 320
Fort Belvoir, VA 22060 United States
04/2016 - Present
Hours per week: 40
Series: 0203 Pay Plan: GS Grade: 05
HR Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Serves with distinction as a Human Resources Assistant at the Fort Belvoir Civilian Personnel
Advisory Center (CPAC). Provides administrative assistance and support to the CPAC Director
who provides leadership and supervision to six Supervisory HR Specialists and 70 additional
employees. Facilitates efficiency in day-to-day operation and administration of the CPAC by
executing a number of key tasks.
HR Program Support: Played an integral role in the conduct and execution of in-processing at
Fort Belvoir CPAC for all new and transferring Federal employees; and finalizes the bi-monthly
EOD list prior to employees reporting. Served as a key proponent on the integrated project team
(IPT) where she redesigned in-processing packets and tentative/final job offer letters and
conducted interviews. Submits the requisite HRIS access forms for CPAC employees to
Information Systems Division (ISD), Civilian Human Resources Agency-North Central (CHRA-
NC).
Manages the CPAC's applicant inquiry tracking program where customer inquiries are received;
assigns to the appropriate HR Specialist as needed. Maintains a log for historical reference and
closes out actions as they are completed; tracked over 150 actions. Lauded by CPAC Director for
identifying and tracking workload that was previously not being captured. Bridges
communications gaps between the HR Specialist and customer.
Astutely manages the Automated Time Attendance and Production System (ATAAPS) that
tracks timekeeping for 70 employees. Coordinates with CHRA-NC Payroll Division to ensure
employees are paid accordingly. Establishes timekeeping accounts for new personnel and
provides training to managers and staff personnel as needed.
Office Administration: Demonstrates comprehensive knowledge of office administration
procedures by effectively managing the CPAC Director's calendar, coordinating high level
briefings with external/internal stakeholders, and orchestrating weekly leadership meetings.

2. Additionally, provides administrative oversight over numerous databases and share point sites
that house employee information, SOP’s, training material, etc. Developed template to
standardize employee personnel folders for managers.
Noted for exceptional communication skills utilizing a variety of platforms. Plays a critical role
in ensuring that the Director's guidance and intent is disseminated to all CPAC personnel.
Trusted assistant to the CPAC Director who consistently offers recommendation to improve
organizational efficiency. Created and maintains the CPAC's master suspense roster to facilitate
compliance with CHRA-NC Regional directives and taskers.
Orchestrated the inception of a first ever volunteer program to enhance community relations and
engagement. The program has accepted five employees that gained valuable work experience in
customer service, tracking applicant inquiries, and formulating responses. Additionally,
facilitated the design and creation of a new seating chart template to be used during CPAC
reorganization.
Customer Service: Spearheads customer engagement by greeting VIPs, Senior Management
Officials, Federal employees, and other applicants. Engages in customer service outreach for
various administrative program areas by promptly assigning and following up on customer
inquiries. Consistently lauded for exceptional professionalism and response to customers.
Coordinates with HR Branch Managers to ensure appropriate assistance is provided to
customers. Keeps the CPAC Director abreast of all matters that require his attention.
Multi-tasking: Dependable, multi-faceted professional that is able to manage a number of
complex tasks simultaneously. Concurrently manages a number of other duties as assigned such
as office supply management, key control, telework packets and track all mandatory training
compliance.
Facilitated planning efforts and ensured commitment for the CPAC’s Organizational Day that
resulted in over 50 employees attending the event. Routinely assists Supervisory HR Specialists
in the selection process by coordinating the setup of interviews for five applicants during critical
personnel shortages.
Astute learner who embraces the concept of teamwork and lifelong learning. Was an active
participant in CPAC team building activities that included 14 employee’s.
HR Information Systems: Well versed in the applicability of various HR Information Systems
(HRIS) e.g., Defense Civilian Personnel Database System (DCPDS), CPOL, AutoNOA, to
process a variety of requests for personnel actions (RPA’s) to include: reassignments, transfers,
promotions, details, separations, etc.
Supervisor: Dwayne Hellams (703-704-3003)
Okay to contact this Supervisor: Yes

3. Landstuhl Regional Medical Center
Dr. Hitzelberger Strasse
Landstuhl, Rheinland-Pfalz Germany
10/2012 - 04/2013
Hours per week: 40
Pay Plan: GS
Certified Nursing Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Served with distinction as Nursing Assistant that average a daily patient workload of 25.
Advocated for patient privacy and confidentiality by complying with HIPAA, other Federal laws,
and LRMC policies and procedures.
Lauded for her attention to detail and ability to accurately document/maintain patient records
using ALTESS. Assisted with patient’s assessment and care planning. Admitted, transferred, and
discharged patient’s IAW LRMC guidelines.
Well-versed in the utilization of Microsoft Office Suites.
Supervisor: SSG Williams (486-6474)
Okay to contact this Supervisor: Yes
United States Army
35th Military Police Detachment
Augusta, GA 30905 United States
09/2005 - 07/2009
Hours per week: 40
Military Police/Human Resources Specialist
Duties, Accomplishments and Related Skills:
Astutely advised and provided guidance to managers and supervisors in the areas of selection
placement and separations. Performed a variety of duties i.e., in-processing/out-processing,
personnel accountability, maintained appointment calendars. Managed the overall administration
of the organization by processing transitions for 75 soldiers. Tracked monthly reporting
requirements and ensured the commander’s awareness. Played a key role in submitting monthly
Unit Status Reports,
Exhibited exceptional leadership potential by serving in the capacity of a Senior Manager.
Provided coaching, training, and supervision to one HR Specialist. Provided advisory to
supervisors, Soldiers, and Federal Employees regarding HR-related inquiries.
Lauded for her ability to process recommendations for awards; coordinated the flawless
execution of 24 award ceremonies during her tenure.

4. Reviewed and processed requests for promotions, reductions, transfers, and discharges
(Chapters, ETS, and retirements). Prepared requests for leaves, passes, resolved housing and
payroll discrepancies. Processed bar to reenlist and suspension of favorable personnel actions.
Exhibited excellent communication skills to deal creatively and practically with issues while
interacting with colleagues and clients. Cultivated strong working relations with team members,
supervisors, upper management. Composed routine correspondence, assisted/maintained Soldiers
official personnel records and filed them accordingly.
Served as organization’s mail handler; received, consolidated, sorted, and then distributed
official and personal mail. Conducted daily mail runs to mail distribution facility. Concurrently
served as key custodian, prepared and processed requests for key and mailbox issue. Oversaw
numerous key inventories that resulted in zero losses.
Entered and extracted data from several HR information databases. Updated personnel
information utilizing the Electronic Military Personnel Office (eMILPO) and Medical Protection
System (MEDPROS).
Supervisor: Tracey D. Younger Chappell (804-734-9073)
Okay to contact this Supervisor: Yes
Wells Fargo Bank
620 Dennery Road
San Diego, CA 92154 United States
06/2003 - 09/2005
Salary: 8.00 USD Per Hour
Hours per week: 30
Teller
Duties, Accomplishments and Related Skills:
Examined checks deposited and determined proper funds availability based on Federal
regulations and complete hold notices. Verified endorsements, received proper identification and
ensured validity for checks cashed. Identified counterfeit currency and informed the appropriate
reporting official. Performed large withdrawals and deposits for business customers. Bought and
sold currency from vault as necessary to ensure cash drawer limits were not exceeded. $10,000
in cash drawer and $25,000 in vault box. Balanced drawer daily and conducted periodic batching
of cashed checks using banks automated systems.
Fostered positive and effective client relationships that earned her a reputation for delivering
exceptional customer service. Appropriately referred customers to the proper department for
issues that could not be resolved at teller line. Cross-sold bank products and services to meet
customer needs.
Found ways to make financial services more convenient for customers; recommended to

5. leadership to open a deposit only lane that resulted in increased efficiency and customer
satisfaction. Issued personal money orders, cashier's checks, and accepted orders and payments
for U.S. Savings bonds. Cashed and sold traveler's checks, processed cash advances and
redeemed U.S. Savings bonds.
Supervisor: Frank Aguirre (619-690-8000)
Okay to contact this Supervisor: Yes
Education:
University of Maryland University College Adelphi, MD United States
Bachelor's Degree 05/2016
Major: Human Resources Management
University of Maryland University College Adelphi, MD United States
Associate's Degree 12/2014
Major: Human Resources Management