1. Laura Mae Evans
4010 Foothills Blvd Suite 103#97
Roseville, Ca 95747
Cell: (916) 517-6141
SUMMARY
Experience in Human Resource Development, Corporate Training with collaborative skills in Corporate
Financial/Mortgage Facilitation, Mortgage Management, Bank Management, Mortgage Origination,
Mortgage Sales, Bank compliance, project management, team facilitation, and leadership within
banking/financial industries. Proven ability to link training with the business strategy by determining what
tasks are most critical and developing and implementing programs to maximize organizational
effectiveness. Strengths include:
• Building effective performance teams, coaching for individual
development, and consistency in recognizing positive contribution
• Experience in and facilitation for both technical and non-technical
environments, as well as Mortgage Origination/Sales
• Initiating training functions
• Managing in a multi-task, fast paced, and changing environment
• Assessing training programs quality and identifying areas for
improvement of knowledge growth to better understand Client
needs to match solutions via programs and products available
• Developing programs to meet management concerns and improve
performance
• Facilitating senior level programs
• Origination and training of real estate and commercial lending.
• Real time coaching on Mortgage system processing for each user
position
WORK EXPERIENCE
012-2013 to 07-2015 Loan Consultant/Builder division for imortgage and Summit Funding and
National Residential Mortgage…..Originating loans, working builder relationships and
community presence to grow builder client base as well as support to Realtor agents in their
resale needs.
08-2000 to current Corporate Trainer/Contract Facilitator for various projects…..Laura
Evans Consulting; See descriptions below, between other assignments……..
6-2015 to current OPEXNOW, Caliber Home Loans…..Contract Facilitator, to deliver Webex

2. training on new initiative for Portfolio Lending Suit Products.
6-4-2013 to 9-2013 TTA/Accenture….. Contract Facilitator, Bank of America, Facilitate to
Underwriters, Closers, and Processors soft and hard skills for Mortgage Fulfillment. Training to,
new hires the workflow to process, underwrite and close real estate mortgage loans.
3-4-2013 to 5-24-2013 TrainingFolks….. Contract Facilitator, Bank of America, Facilitated to
Unit Managers and Team Leads Managing by Reports, under Tom Richards in the Home Loan
Collection Division, to support an issue that came from their Employee Surveys, to enhance their
knowledge of Managing Performance using reports.
11-19-2012 to 2-15-2013 Wells Fargo Mortgage…… Home Loan Consultant, Originate Real
Estate Home Mortgage products to meet the Clients refinance and purchase needs. Grow
relationships with Realtors and other sources to generate a book of business for Wells Fargo
Home Loan financing.
7-30-2012 to 11-15-2012 TrainingFolks……Contract Facilitator, Training Delivery Specialist
Mortgage
Bank of America, Delivering Workflow Processes, Hard and Soft Skill to Mortgage Division
Managers, Client Relationship Manager’s, and Process Support Staff due to new Compliance and
Regulations regarding Modifications and Bankrupcy.
1-1-2011 to 6-30-2012 ECI Inc. Contract Facilitator, Training Delivery Specialist Mortgage
Responsible for delivering to Wells Fargo Mortgage, formal classroom training hard and soft
skill, related to new mortgage processing system (CORE) to Sales Agents, Processors,
Underwriters, Closers, and Funders. Also, responsible to provide hand on, real-time coaching for
each position to complete their role requirements on the new system, and troubleshoot system
issues to maintain timely mortgage processing flows.
10-1-2010 to 12-30-2010 BBVA Compass…….Branch Retail Executive:
Manage a Banking Center, Mentor and grow a team of associates to a successful status reaching
top ten performence and profitability, in customer service and product sales including Mortgage,
Consumer and Business Lending.
8-1-2009 to 10-1-2010 TrainingFolks…….Contract Facilitator, Training Delivery Specialist
Mortgage:
Bank of America, Consult with corporate business leaders to effectively gain overall
understanding of various roles within their corporation. Responsible to Train, deliver, mentor
and give feedback on corporate employees and management teams for learning success in
corporate role and new initiatives. Most recently worked with Bank of America’s leadership
team for the Transition project for the merge of their Real Estate programs with the integration of
a new computer/sales system and new products, to Fulfilment Center Roles including Short Sale

3. Negotiators and Sales as Bank of America and Countrywide combined systems.
6-1-2008 to 8-7-2008 Old Republic Title.........Business Development Officer:
Responsible for servicing and growing existing Realtor and Lender Client relationships with sales
and mentoring support to help grow their business. Expand client base to gain larger market
share for title, escrow and credit needs.
9-15-2004 to 6-9-2008 Countrywide.........Sales Manager/Home Loan Consultant:
Hire, train and mentor new Loan Consultants to gain market share and expand relationships in the
Builder division and Realtor markets, in the Roseville/Sacramento Area, to increase purchase
and re-sales. I was part of a team that implemented a system for Auction properties for Northern
California, working with REDC, REOs and Foreclosure properties. Worked the phone lines at
the Full Spectrum Division in Roseville, helping Clients with their Sub Prime Lending needs,
Nationwide. As Sales Manager also worked closely with upper management and Regional
Manager to open a new branch of Countrywide in Calaveras County. We were the first
Countrywide office, therefore I focused heavily on marketing through many local community
organizations, benefit groups and local publications.
3-3-1980 to 4-15-2004 Bank of America.........Training Delivery Facilitator II/Client
Manager/Banking Center Manager/Financial Services Officer/Premier Banking Officer/Asset
Generation Team/Regional Utility/New Accounts Dep. Manager/Investment Officer/Platform
Utility/New Accounts Rep/Teller:
Responsible for planning, design/development, implementation and delivery of training programs
and development processes for associates. Provides performance consulting, expertise and tools
for business partners to effectively develop associates. Instruct overtime eligible and exempt
professional employees in moderate to complex courses. Deliveries included technical and soft
skill training, Tellers, to Bank Managers, to Real Estate Mortgage Specialists. Worked on special
projects for various business partners, to include design and delivery of Sales Rally to 800 plus
associates per Rally. Managed banking centers from questionable/lower performances and
personnel conflicts to higher standards and overall higher ratings. Examples; The Vineyard from
#33 up to top #10.
EDUCATION
Wells Fargo NMLSR Certified
Ohlone Junior College 2 years General Education
California State University, Hayward Accounting Courses
Dale Carnegie Certificate and Management Certificate Graduate
Bank of America All certified courses required for above positions

4. Countrywide All certified courses required for above positions
REFERENCES
Amanda Cunningham, AVP Learning Consultant Global, Bank of America (410) 279-4047
William Dillahunty, Owner Sell Performance LLC, (949) 235-4746
Michael Emmanuel, SVP, Centralized Mortgage Fulfillment Site Leader, BAC (860) 944-8322)
Debbie Kempton, VP, Bank Manager Oak Valley Community Bank (209) 481-1356
Jennifer Kelley Builder Manager, Summit Funding (916) 203-6232