1. Leanne Sutter
127 S. Lewis Avenue, Lombard, IL 60148
Phone: 630-207-7260 Email: leannesutter@outlook.com
Objective
Employment with a company that has a positive atmosphere and stable environment where I can use my
extensive client service skills to contribute to the team and to the company.
During my time with JPMorgan Chase, my conscientious work ethic made me a consistent, dedicated teammate. I
made it my goal to understand the various bank systems & processes presented as quickly as possible by learning
from and sharing with colleagues.
Experience
Training Specialist
JPMorgan Chase - Commercial Banking - Learning & Development May 2006 - November 2014
 Successfully managed Learning & Development training initiatives - the end-to-end organization,
administration and execution of multiple complex & concurrent training programs in addition to any ad hoc
internal projects.
 Supported Business Management; responsibilities included managing the team’s vendor relations process,
procurement, accounts payable, day-to-day time-keeping administration for the team.
 Provided on-site logistical support and program management for training events, meeting with clients to bring
to light their specific logistics needs, such as securing a borrowed laptop. Other support included a/v
requirements, collaborating on printing materials, room reservation/configuration, catering requirements.
 Provided the administrative lead for team’s internal Learning Management System (LMS); responsibilities
included communications launch, loading course setup in LMS, monitoring enrollment, administration of
sessions, and summarizing initiative-reporting analytics.
 Responsible for team’s knowledge/use of Confirmit survey tool. Also responsible for
compiling/distributing/reporting survey results.
 Prepared/distributed bank-wide communications, including monthly training opportunities, ad hoc
communications and one-off announcements.
 Provided lead administrative support for virtual meeting platforms; responsibilities included training personnel
for sessions, monitoring/recording/editing training sessions in Adobe Connect and WebEx virtual meeting
room platforms, creating and editing e-learning courses in Articulate and Dreamweaver.
Business Manager/Administrative Lead
JPMorgan Chase - Consumer & Community Banking Division November 2004 - April 2006
 Provided extensive administrative support for five area managers and their 150 bankers – showcasing
excellent skills in time management, organization, event planning, communication and prioritization.
 Managed quarterly audit process for the Area Manager’s overall function, ensuring every banking center
manager properly followed all audit/compliance procedures and personal banking policies.
 Assisted in the development of marketing and campaign initiatives; tracked & communicated standings,
uncovered success stories and parlayed into weekly meetings to create excitement and showcase individual
banker’s ability to meet their sales goals.

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Banking Center Manager – Washington Mutual (WaMu) September 2003 – November 2004
 Managed a boutique-sized consumer banking center. Responsible for leading, managing and coaching a team
of sales and service professionals to meet and exceed sales targets, while ensuring customer needs were
met.
 Supervised / demonstrated leadership to employees; approving transactions, helping overcome objections,
coordinating job duties, reviewing time & attendance, and conducting performance evaluations.
Banking Center Manager – BankOne 1998 –2003
 Hired as a new hire banking center manager trainee in new retail program. This experience established a
foundational knowledge of the banking industry, provided practical sales management skills, and shared
execution practices.
 Built and maintained client relationships to identify financial products and services focused to their needs and
working to meet targeted internal sales goals.
 Obtained Series 6 and Series 63 investment licenses while managing busy branch.
Skills
Systems and Technology: Microsoft Office Excel / Word / PowerPoint, Adobe and WebEx virtual meeting
systems, Adobe Dreamweaver CSS, Articulate Studio Pro ’09 & Adobe Captivate 5 e-learning applications,
Confirmit survey tool, Training Central Learning Management System, Business Objects reporting platform.
Training and Education
Del Mar College – Business Administration
Series 6 & 63 Investment licenses – 1998
American Bankers Association (ABA) Managerial Supervisory College – 1996 to 1998