1. Elaine R. Thomas
9210 Vine St., THORNTON, CO, 80229
Phone (303) 917-0833 · Email: erthomas99@gmail.com
Marketing · Client/Customer Services · Project Coordination · Administration
SUMMARY
Fifteen+ years administrative support with ten years experience in newspaper publishing operations in advertising and
marketing, including adherence to deadlines, liaison between advertiser, sales representatives and other departments.
Proficiency obtained in multi-systems of order entry, billing, ad proofing and completion, sales tracking and proposals,
sales packages, initiatives and commissions, customer loyalty and retention.
SKILLS
Adherence to deadlines · Ability to multi-task and maintain attention to detail · Self motivated · Problem solving for
maximum efficiency and satisfaction to client and company · Excellent customer service · Proof reading and editing ·
Maturity and ownership of responsibility. Proficiency with Adobe, AIM, In-Design, CS3, Preview and Sales Force ·
MS Office Suite 2007 and 2010, DISH PROMO and Community Information database.
EXPERIENCE
January 2015-August 2016
Dish Network, Thornton, CO
Customer Service Representative I and II
Providing all aspects of customer service including billing, programming changes and retention for subscription
television services. Completed training and certified for technical issues to provide advanced technical
troubleshooting for customers experiencing technical trouble with equipment/services. Also completed
loyalty/retention training to save Dish customers looking to switch to competitors. Average save rate 83%, above
80% enterprise-wide goal.
April 2014-December 2015
SNI Companies, Denver, CO
Temporary assignment Administrative Assistant
Facilitating temporary and part time administrative assistant positions while seeking full time employment with
staffing agency. Worked in the City of Aurora Code Enforcement and Community Relations divisions. Last
assignment was with Moncrief Oil assisting their HR dept. during merger with other oil corporation.
April 2014 – August 2014
Legacy Ridge Golf Course, Westminster, CO
Player Assistant, Course Warden, Part time
Ensuring pace-of-play on course, assisting players with any issues or urgent needs on course during play, City of
Westminster courtesy ambassador.
July 2012 – November 2013
Paychex, Inc., Denver, Colorado
District Sales Assistant to District Sales Manager, Major Market Services
Facilitate all aspects of sales to the department, including tracking sales, expected revenue
and commissions for an inside sales team focusing on B2B payroll processing.
Generate and maintain ongoing daily, weekly and monthly reports for the District Sales Manager
Prepare lead lists. Develop sales and marketing pieces with specific themes to assist Account Executives in
prospecting. Prepare and submit expense reports for Manager and AEs..
Submit new sales to proper departments ensuring documents and revenue are correct and completing
necessary data entry.
2. 2000 – 2010
The Denver Post, Denver, Colorado
Sales Assistant, Advertising Operations
Facilitated the ad process function and followed through with advertisers as needed for a sales team consisting
of approximately 6-10 Account Executives, as an inside support position for AEs in both classified and retail
advertising.
Facilitated within the sales team ad-processing function and follow through with advertisers as necessary (e.g.
ordering ads, proofs, layouts, etc.).
Assisted customers/advertisers externally with questions and problems (billing, orders, proof corrections,
problems and production issues.
Developed a working knowledge of mechanical specifications and assisted in troubleshooting production
problems.
Maintained and updated knowledge of product portfolio (features, benefits, rates, etc.).
Kept current with on-going sales initiatives. Aided with marketing presentations and sales proposals.
Researched pending issues using various systems.
Met print and digital production deadlines to ensure no negative impact on other departments or advertisers.
Facilitated deadlines, current promotions and ordering instructions of each print and digital product.
Implemented processing procedures for all products (e.g. policies, credit, contracts, etc.)
Acted as a liaison between Account Executive and support teams (Digital, Research, Creative/Design, Finance,
Circulation), and as liaison between Account Executive and advertisers to ensure timely receipt of necessary ad
materials.
Responsible for work flow of ads from point of sale through the production system, to include making minor
proof corrections in CS3, to final publication.
1999 – 2000
Credit Union of Colorado, Denver, Colorado
Member Services Representative
Provided customer service in the main Denver branch call center. Responsible for opening new accounts,
servicing accounts and assisting members with account problem resolution.
Completed loan processing training with a full understanding of Federal Regulations Z and B, loan auditing and
loan collections procedures.
Participated on special project team for new product account conversions by training department members and
facilitating procedures.
OTHER EXPERIENCE – Over 15 years experience in all aspects of food and beverage service, all aspects of customer
service (including supervisory position in a call center for DirecTV), cash handling, and assistant management in food and
beverage and customer service. Additional experience in life insurance (not listed). 3+ years experience equivalent of
medical assistant and acute clinical care with understanding of medical terminology/procedures as U.S. Army Medic.
EDUCATION
Metropolitan State College Denver, Denver, Colorado. 2004-2011.
Psychology major, Women’s Studies minor. 30 credit hours remaining to completion of B.A.
MILITARY SERVICE
United States Army
MOS – 91A – Medic, Honorable Discharge
VOLUNTEER PROGRAMS
ACTS (Assisting the Community Through Service) Volunteer, Denver Post, Denver, Colorado.
Foothills Animal Shelter, (Formerly Table Mountain Animal Rescue), Dog Walker, Golden, Colorado.
