1. BERNARDO A. DIPPOLITO
4974 SW 166th Ave • Miramar, Florida 33027
Phone (954) 675-0666 • E-Mail BernardoADippolito@gmail.com
SUMMARY:
Service Industry Professional with significant strengths in areas of customer retention, having analytical, organizing,
leadership, interpersonal, oral, and written communications skills. Additionally possessing a solid understanding of sales
methodologies, and holding a track record of improved business performance in sales in various markets with a results
oriented approach.
EDUCATION
Lynn University January 2013 - December 2013 Boca Raton, FL
MBA- Sports Administration - 4.0 GPA
 Member of the Dean’s MBA Council
Florida State University June 2001- July 2005 Tallahassee, FL
Bachelor of Science, Marketing,
WORK EXPERIENCE
Miami Dolphins December 2013- Present Miami Gardens, FL
Membership Service Representative (Retention)
 Responsible for renewing a book of business valued at $1.8 million.
 Personally generated over $400K of new business, exceeding sales goals and creating brand awareness to our client’s
target audience.
 Renewed my book of business at over 90% for the 2015 season, enhancing customer satisfaction and customer
loyalty.
 Personal contact and representative for a total of 800 members.
 Top seller in Inside Sales department leading to a promotion in eight months to Member Service Representative.
 Consistently surpassed monthly sales goals in the areas of season tickets, group sales, and partial season plans.
 Successfully sold, and promoted Dolphins inventory, including but not limited to, premium seating and suites.
 Actively pursued new business and deciphered ways to acquire leads taking innovative approaches.
 Interacted directly with season-ticket holders, and other ticket-buying customers on day-to-day basis, assisting in
problem resolution, being proactive, and adapting to each situation individually.
 Effectively managed to multi-task high call and email volumes, handling customer service issues in a prompt and
cordial manner.
 Customer payment setup implementation in the ARCHTICS system, handling customer personal and payment
information, and payment schedules.
 Track calls, customer information record creation, and customer service transaction history using Microsoft CRM.
 Generate monthly customer activity reports, exporting data from Microsoft CRM into an Excel spreadsheet, using
sorting and formulas for graphic presentations.
 Assisted in logistics plans, coordinating and organizing private and large group member events such as Taste of the
NFL, Membership Launch Party, Family Football Night, and NFL Corporate Combine.
PowerTrade
Assistant Director of Marketing March 2008 – 2013 Fort Lauderdale, FL
 Managed Pay-Per-Call lead campaign resulting in live phone leads which lead to a 32% increase of sales.
 Created and designed sales presentations to prospective investors via teleconference and GoToWebinar software.
 Designed banner ad campaigns through unique online impressions based on preferences of each user, increasing
website views by over 40%.
 Targeted local market with flyers for educational presentation luncheons.
SPECIAL SKILLS AND CAPABILITIES
Proficient in Microsoft Office Suite ● Basic Spanish ● Excellent customer service skills