1. Natasha Owens
121 Sis Circle
Hattiesburg, Ms 39402
Home: 601.270.9622
foxrunowens@gmail.com
Objective:
To further my customer service/member centered experience and to maximize my time
and management skills along with program development.
Work History:
June 2011- Current: Wal-mart Shared Services (Senior Agent)
 Assist stores with modular settings and due dates.
 Emphasis areas:
-Modular Integrity
-Floor plans and Category Spacing
 Clarify SOP information.
 Provide merchandise tracking imported/exported from stores
 Obtain and provide MTR information, traits and floor plan spacing
 Knowledgeable of over 18 host screens used for store traits/merchandise.
 Daily Communication with:
-Buyers
-Store and Market Level Associates (Managers, Regional, Assistants, VP’s)
-Distribution Centers
-Suppliers
-MERS (Merchandise Execution Resolution Specialist
 Upholds company policies via Wire policy and procedures guidelines.
 Consistently assisted stores in compliance with store ordering guidelines.
 Promoted team moral for Walmart.com.
 Resolved customer concerns to satisfaction via walmart.com
 Assisted in Escalated calls from customers and stores
 Influenced peer to peer moral building.
 Participated in VAP/ Community Outreach Programs.
 Resolution Team Specialist.
 Assigned task given by external VP members.
 Seasonal Interim, supervised a team of 20 agents.
 Nested and developed 3rd Party agents whom transitioned to Wal-Mart.
 Assisted training classes weekly during peak seasons.

2. March 2010- June 2011: Manpower Corporation (Customer Service Representative/ Temporary to
Permanent)
 Supported Wal-mart.com customer service.
 Completed priorities and work assignments.
 Utilized program quality guidelines and program resources.
 Work with managers and co-workers to help service customers and members as needed.
 Met priorities and deadlines as needed.
 Remained open and receptive to constantchange and all feedback while working to meetcompany
expectations.
June 2001- September 2004: Convergy’s (Customer Service Representative)
 Provided customer service for AT&Tby answering and transferring calls as needed, helping
people with questions and/or problems related to their business or residential phone services.
 Offered service /provided domestic and international calling plans for people across the U.S.
Skills:
 Detail oriented
 Strong communication skills.
 Good organizational skills.
 Time and projectmanagement.
 Capable problem solver.
 Excellentability to adaptto difficult situations.
 Familiar with mostcomputer software programs.
 Ability to answer multi-phone lines while documenting concerns in a timely and efficient manner.
Education:
 Collins High School (Class of2002)
 Jones County Junior College (Class of2015)
Associates of Arts Degree
References Available Upon Request