1. Gerardo J Ramos
1629 Pasadena, San Antonio, TX
Phone: 2109543903
E-mail: gera7101@gmail.com
Objectives
Professional and friendly customer service representative with four years of experience. Adapt
at providing service to customers, resolving problems and ensuring high levels of customer
retention. Seeking employment to implement high standards of customer service experience.
Education
Radio and TV Broadcasting (August, 2010 – Present)
 Activist for DREAMERS UNITED
Experience
Supervisor/Operator (October, 2013 –Present)
The Message Center (2819 Woodcliffe ST, San Antonio, TX 7820)
 Monitor a team of telephone agents
 Handled clients complains and needs
 Train new telephone agents
 Keep track of reports of agents’ records
 Dispatch calls in a timely manner
 Handled irate, angry, and disrespectful customers
 Sales and Customer service
 Account activation
Banquet Server (September, 2011 – October,2013)
Xclusive Staffing of Texas ( 5460 Babcock Rd, San Antonio, TX 78240)
 Served guest in a timely manner
 Kept communication with customers
 Trained new servers
 Assist in table setting and cleaning

2.  Resume: Gerardo J Ramos
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Skills
 Fluent in English and Spanish Outstanding computer skills
 Excellent leadership skills
 Work under pressure
 Excellent telephone service experience
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3.  Resume: Gerardo J Ramos
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