1. RESUME OF LAFIFA TANZILA RAHMIN KHAN
Date of Birth: 15th
June, 1982
Nationality: Bangladeshi by Birth
Religion: Muslim
Career Experience: 7 years.
E-mail address: lafifa.env@gmail.com, lafifatanzila@outlook.com
Core Competencies
Effective Communication skills;
Good Observation and Analytical;
Data Collection and Analysis;
Problem Analysis, Troubleshooting & Problem Solving;
Decision-making;
Planning and Organizing;
Presentation skills.
Computer Skills
MS Office (MS Word, Excel, Power Point etc.);
Internet browsing;
English & Bengali Typing;
Frequent in Email correspondence. Etc.
Skills, Professional development and Training
1. Emotional Intelligence for WORLD CLASS Leaders;
By Dr. Naomal Balasuriya , Success Factory;
2. Effective Oral and Written Communication
By JIshu Tarafdar, Prothom Alo Jobs;
3. Telephone & Office Etiquette
Organized by BDJOBS;
4. Key Account Management
Organized by BDJOBS;
5. Global Incoming Communication Process
Organized by BVCPS BD LTD;
Career Goal
My Goal is to enhance the value of quality works in the company having the career in a reputed Educational and
Training Institute where my professional approach, efficient supervision and hard work will be utilized effectively as
a responsible personnel.
My reliability, communication skills, responsibility and friendly nature are assets I would bring to the work. I have
strong organizational and administrative skills with the ability to work independently and use my own initiative. I also
have the proven ability to prioritize the necessary step to be taken whilst under pressure meeting tight deadlines.
Profile Statement
A skilled Customer Service, Social and Environmental Compliance professional with over 4 years experience on
Quality Assurance Service in around 6 years career. I have the proven track record in resolving and reducing customer
complaints and meeting customer service level agreements. I understand the responsibility for successful strategic
initiatives to improve team productivity and team motivation and operate team as well. For the organization benefit
my approach is decisive action-orientated in successfully completion of the customer service function. Proven
interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance
levels and productivity. I am dedicated professional with the ability to obtain outstanding results in a challenging
environment.
2. 6. HR Training
By Parvin S.Huda, BDJOBS;
7. Brand Marketing for Corporate Mindshare & Success
By Aftab Mahmud Khurshid, Prothom Alo Jobs;
8. Internal Auditor Training on ISO 9001 QMS & 18001 OHSAS from Bureau Veritas by Mr. Golam
Kibria.
Work Experience
1. Trainer
(Experienced Professional in Teaching & Training)
Job responsibilities
• Coordinate in Different Training Programs (as Institute Communicates);
• Develop & Prepare Teaching, Training material;
• Conduct the class, slots on Corporate Communication - Formal & Informal, Morals & Etiquette;
• Provide Educational Guidance;
• Counsel as per Institutes' requirement; etc.
2. Assistant Program Coordinator
(Student Training Program)
MQ Mission (Silva Ultramind ESP System)
November 2013 – September 2015
Job responsibilities:
• Conduct Special Training for the Children (10-14 yrs);
• Prepare Class, Course, Seminar & Program Presentation;
• Counsel the Students to concentrate and be more attentive in studies, learn faster and proper utilization of their
creative mind;
• Attend all the Program, Seminar & arrange the necessary facilities for the participants;
• Arrange the Program facilities, receive the Participants with Cordial Manner;
3. Volunteer Executive
The Experience Academy (An Institute of Parveen S. Huda)
Feb 2014 – Jun 2014.
Job responsibilities:
• Promote Training Events online & in Universities;
• Reach the core need of the students;
• Facilitate the Training/Event;
• Consult with the students.
4. Coordinator, Inspection, Audit & Assessment Services
Bureau Veritas Consumer Products Services (Bangladesh) Ltd
July 2011 – August 2013
Job responsibilities:
• Coordinate the Social Audit request from Clients via our abroad offices;
• Handle Overseas & local communication regarding the request;
• Identify and Work on the development needs;
• Prepare client’s weekly/monthly increased business scenario & improvement status of the audit;
• Analyze data to identify strategies for improvement of service and productivity;
• Resolve escalated customer service issues.
5. Customer Service Executive
Bureau Veritas Consumer Products Services (Bangladesh) Ltd
November 2009 – July 2011
Job responsibilities:
3. • Communicate with customer to provide their required information on textile and apparel testing procedure,
requirement, price etc. ;
• Performed efficient troubleshooting of account issues ;
• Established comprehensive customer data base for top clients;
• Co-ordinated focus groups and customer satisfaction surveys;
• Recommended improvements in service procedures;
• Coached new recruits; etc.
6. Key Account Manager
H & H Corporation
December 02, 2008 - November 05, 2009
Job responsibilities:
• Worked in publishing BGMEA Members' Directory 2009-2010;
• Discuss the features in BGMEA Members' Directory;
• Offer the quotation & negotiate the advertisement price;
• Promote the Directory with a remarkable business; etc.
**Additional Experience:
i) Qtex Solutions Limited,
Manager, Administration & Training
August 05, 2014-November 13, 2014
Job responsibilities:
It was Contractual work to set-up the Training Team for Environmental Awareness Training and Administration in
their New Office.
ii) Renaissance Consultants Ltd (RCL),
Documentation Executive
Job responsibilities:
Here I work exclusively in HR Consultancy meeting of RCL (specially of Parveen S. Huda) with the Client to
Document the discussion; also work in the Training/Workshop etc. to document the event. This is my Voluntary
service to keep up the refreshed knowledge.
Academic Qualification
• The People's University of Bangladesh
MBA in Management, Enrolled;
• Independent University, Bangladesh
BSc. (Honors) in Environmental Science & Management, 2009.
Personal Information
Father’s Name: Col. Muhammad Labib Uddin Khan (Retd.)
Occupation: Retired Armed forces Officer.
Mother’ Name: Lt. Col. Sufia Begum (Retd.)
Occupation: Gynecologist.
Siblings: i) Lailun Nahar Khan (Eldest Sister): Masters in Marketing
ii) Shihab Uddin Khan (Elder Brother): Business Man, also studying LLB.
References
