Anson Biju PA is seeking a position that utilizes his over two years of experience in administrative roles. He has a Master's degree in Business Administration and Bachelor's degrees in Business Management. His professional experience includes roles providing email support for customers of a gaming company, processing mortgage applications, and coordinating various activities for a real estate developer. He is skilled in customer service, communication, and multi-tasking.

1. RESUME
ANSONBIJU PA
Mob: +9710569338062
E-mail:ansonbijupa@gmail.com
Objective
Highlyaccomplishedadministrative professional with above twoyears’ workexperience.Demonstrated
skillstoperformundertremendouspressure tomeetorganizational objectivesduringtightdeadlines
and dealingwithchallengingopportunities.Aneffective leader,resourceful,committedandresults-
orientedaswell asadaptive bynature withstrongleadership,teamworking,communication,public
relations,interpersonal andmulti-taskingalongwithprofessional businessstyle.
Educational Background
 Master of Business Administration(M.B.A) -2012from St. Aloysius College, Mangalore, India
 Bachelor in Business Management (B.B.M) -2010from St. Aloysius College, Mangalore, India
 Higher Secondary Examination- Plus Two- 2007fromSacred Heart, Higher Secondary
Examination Board Mangalore, India
 General Education- Secondary School Leaving Certificate [S.S.L.C] – 2005fromJagadeeshwara
School Department Karnataka, India- 2005
 Project details-Summary of Projects undertaken during various course
Professional experience
A.
Company : HI PowerSupportCenterPvt.Ltd(GamingSupport)
Designation : E-Service Associate andMentor- Email Support
Duration :August2014 – October2015
Responsibilities:
 Providing both technical and non-technical resolution by email to the tickets raised by
customers playing clash of clans through Help shift.
 Mentoring the new agents replying tickets and guide them to provide correct information.
 Focusing on their Customer handling skills and giving inputs to improve their skills.
 Also guided to type correct English with correct grammar and punctuation.
 Conducting feedback sessions on tickets taken by the agents and discussing their doubts and
weak points
 Providing all the information regarding in-game queries to the customers.
 Providinginformationtothe customers in response to inquiries, concerns, and requests about
Game.

2.  Diagnose and resolve technical issues involving internet connectivity, device specification,
loading issues and device crashes.
 Checkingpaymenttransactiondetails,transferringgemstothe customer’s game and escalating
refund issues.
 Handling escalation tickets for lost villages, user name change and switch accounts.
 Identifying and escalating priority issues as per Client specifications.
 Forwarding in-game suggestions for improvement provided by customers to TL.
 Organize ideas and communicate to TLs, Managers for better game features.
 Providing resolution to device performance issues for playing clash of clans.
B.
Company : CognizantGlobal ServicesPvt.Ltd
Designation : Mortgage ProcessAssociate
Duration : January2013 – March 2014
Responsibilities:
 ReviewingBorrowers’loanapplicationsandrelateddocumentstoensure comprehensivenessof
data, confirming information listed on application.
 Day to day activitiesinvolvesbothapplication support and process support, by interacting with
multiple sub-processes and support partners.
 Ensure to process all follow ups and meet the timelines.
 Monitor, coach and direct a team to meet department objectives, standards and goals.
 Participate in process improvement processes within the department.
C.
Company : C.C.DevelopersMangalore
Designation : Coordinator
Duration : June 2012 – December2012
Responsibilities:
 Reviewing the books of account receivable and account payable.
 To interact with every department heads and to follow up with their day to day work.
 Participated in Bombay and Pune exhibition for promotion activities.
 Participated in TMA Pai hall Mangalore exhibition.
 Given presentation to sales department about the apartment and made it successfully.
 Effectively taken part in group discussion and in team meetings.
 Interacted with Media and add agencies for Advertisement.
 Efficient enough to do multi-tasking and meet deadlines.
 Ability to take initiatives and work independently.
 Positive attitude with excellent time management skills.

3. D.
Dec 2011-May2012: “HH Ceramics”inMangalore,Karnataka,India
Brief Description: the projectfocused on solving the problem faced by the company regarding
reducing drying time and space of ceramic products
E.
June 2011-July 2011: “Retail lendingschemes”in KarnatakaBank,Shimoga,Karnataka,India
Brief Description: the projectfocusedonhelpingthe bankdevise strategiestopopularize retail
bankingtothe visitingcustomers.
F.
Acquisitionof Jaguar&Roverby TATA: IsTATA able to manage andestablish the brandsthattheyhave
acquired.
 Skills
 Dynamic Professional
o Successfully prioritize and multitasking while wearing many hats.
 Result Oriented
o Demonstrated recordof highperformance standards,including attention to schedules,
deadlines, budgets & quality of work.
 Motivated & Self-Reliant
o Establish the ability to execute task independently and as a team member.
 Sociable and Friendly Nature
o Demonstrates competence and pose in professional & social setting and can get along
well with others.
 Self-Confident
o ‘Go get it’ Attitude
 Positive Thinker
o Goal orientedstrategistwhose confidence, perseverance and positive nature promote
success.
Rewards and Achievements
 Assistant Management Club Secretary, AIMIT
 Active participant of sports like rugby, shot put ,volley ball, swimming, basketball, throw-ball,
football, badminton, and chess
 Attended a seven days Rural-Exposure camp at the end of first semester
 Attended Karnataka: Export Vision-2020, a one day seminar on import-export scenario.
 Attended National Level HR Conference- “Talent Management” Held at AIMIT.
 Active Member of Hindi Sangha ( PUC Level)
 State level Shot put Player
 State level Volley ball

4. Computer Proficiency
MS Office (Word, Excel, Power Point), Email & Internet Applications.
Personal Information
Date of Birth:01/January/1990
Sex : Male
Marital Status:Single
Nationality:Indian
Passportno:M4495770
LinguisticAbilities:English,Hindi,Malayalam,Kannada,Tulu,Konkani&Tamil
VisaStatus:VisitVisa
 I hereby declare that all the above mentioned information are true and correct to the best of my
knowledge and belief.
Place: Dubai Yours Sincerely,
ANSONBIJU PA