1. R E S U M É O F K R Y S T A L M E Y E R S
Address Unit 17/ 1- 5 Station St
West Ryde
NSW 2114
Phone 0404673373
Email krystalsnow@hotmail.com
MY PROFILE
 Prov en experience workingin a corporate environment
 Excellent presentationandclient serv ice skills, with an extensive backgroundin customer serv ice
 Highly motiv ated, with a “can-do” attitude, enthusiastic to take on new challenges
 Hard working, flexible, disciplined yet approachable and friendly witha high attention to detail
 Excellent communicator, both in written and oral forms
 Strongly believ e in working together as a team to always deliv ery improv ements
 Strong analytical focus, especially interested in Supply Chain Planning
EMPLOYMENT HISTORY
Company Woolworths
Job Title SupplyPlanner January2015 – Current
Responsibilities
 Ensuringsupply meets current demand of500 plus products, meetingcase fill rates of 98%
 Ensuring inv entory targets are met at all times
 Supply managementofv endors on a daily basis
 Future planningoforders with v endors and ensuringv endors can supply in full for all future orders
 Improv ement workoftrainingmanuals
 Management ofstockthat has low use by date and ensuringstockis allocated to stores to minimize stock
dumping
 Data management, ensuringall system data is up to date, correct and relevant
 Co-ordination with other departments such as commercial, logistics and forecastingon a daily basis to ensure our
out bound serv ice level is met at minimum 98% on a daily basis
 SAP knowledge plus sev eral other orderingprograms specific to Woolworths
 Extensive use ofMicrosoft products especially Excel used on a daily basis, includingcomplicatedformulas, pivot
tables and creations oftemplates to use for team improv ement
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Company Nestlè
Job Title
Customer Service Officer March 2012 – June 2013
Customer Service Account Co-coordinator July2013 – March 2014
Demand & SupplyPlanning Co-coordinator April 2014 – January2015
Responsibilities
 Supply Planning for Cereals and NZ sku’s
 Team Co-Coordinator for international Stock transfer projects
 Transferring of stock internationally & locally around Australia
 Rev iewing production and working closely with factory’s to ensure stock cov er
 Rev iewing of Ageing stock, including problem solv ing to reduce aged stock in our warehouses
 Full understanding of different types of Customer orders & internal orders to ensure accurate order process flow
 Prov ide first class customer serv ice to ev ery customer ev ery time
 Work with Claims, returns & refusals to resolv e any issues
 Maintaining of master data to ensure all records are always current
 Understanding of the Supply Chain process to ensure case fill requirements are met
 Ensuring correct reason codes are applied to all misses
 Improv ement work, including helping with the implementation on the ESKER system
 EDI order processing
 Reporting of current and past data to implement improv ements
 Following up on transport delays and tracking to try and improv e constantly

2.  Working as a part of a team and always helpingout others where needed, includinghelpingofother departments
(Sales, Accounts ETC)
Courses Completed TP3 Excel Intermediate Level’s, 1, 2 & 3
Certificate IV in Customer Contact
Achievements Proactive Cooperation Award
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Company Flight Centre
Job Title Travel Consultant
August 2011 – February2012
Responsibilities
 Assisting customer with travel arrangements
 Prov idingcustomers withaccurate worldwidedestinations knowledge
 Organisinglarge family group holidays
 Maintaina high lev el of customer serv ice at all times
 Galileo knowledge
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Company Whistler Blackcomb Ski Resort, Canada
November 2005 to April 2006
November 2009 – May 2011
Job Title Guest Relations TeamLead, Reservations Centre TeamLead
Responsibilities
 Giv e personalisedservice to all clients that promote and sell all mountain products
 Efficient and effectiv e problem solv ingskills with customers and colleagues
 Data entry ofguest’s information in to the Resort Technology Partners (RTP) computer system
 Working with a team to prov ide great customer serv ice includingkeepingthe team motivated andbusy
 Assisting other departments whenever needed
 Assist with trainingand hiringofnew staff
 Monitoring& orderingof office supplies
 OrganisingRecognition programs for my team
 Extensive product knowledge to ensure that the informationprovidedto guests is accurate on all aspects of
Whistler Blackcomb MountainandWhistler village
 Coordination ofstaffschedules
 Responsible for managingfloats & petty cash including balancingprocedures at the end ofev ery day
Courses Completed Dealingwith difficult customers
Recognition
Achievements ICE award - InspiredContinuedExcellenceaward
Abov e and Beyond award
Promoted from Host to Senior Host
Company Proctor &Gamble (Wella Division)
June 2007 – August 2009
Job Title Customer Service Agent
Responsibilities
 Responsible for taking a high v olume ofcustomer inquiries and orders v ia phone, fax andemail.
 Fast and accurate dataentry ofcredits and returns
 Testingof upgraded order entry program for improv ed customer serv ice
 Trainingof new staffand implementation ofnew trainingsystems
 Trav ellingto Singapore to train new employee’s on SAP systems
Training Courses - Dealing with difficult customers

3. Company Compukeep –
Jan 2001 – Sep 2004; and
Jan 2009 – June 2009
Job Title Bookkeeper
Responsibilities
-
 Data entry at a fast pace
 Reconcilingbankand sales accounts
 Maintainrecords and files
 Maintainingandupdating spreadsheets anddatabases
 Dealingwith clients telephone enquires in a professional manner
 Database maintenance
 General office administration duties
 Extensive use ofMYOB andMSOffice
Company Playbill
April 2003 – September 2004; and
June 2007 – October 2009
July2011 - Current
Job Title Merchandise Sales
Responsibilities
 Dealingwith customers face to face
 Front of house sales of programs and merchandise at shows andsportingevents
 Supervision ofup to two staffmembers
 Cash handlingofup to $44,000 between 7 staff
 Processingquick and accurate transactions
Skills and Training
Advanced
Microsoft Excel
SAP
Intermediate
Microsoft Word
Microsoft PowerPoint
MYOB
RTP Point ofSales System (Resort Technology Partners)
Galileo
Fulfilment
Typing Speed: 60 words per minute
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Referees Gino Maiorana– Manager Nestlé
Phone - +61 418 579 572
Email – Gino.Maiorana@au.nestle.com
Margaret Gale - Manager Proctor & Gamble
Phone – +61407911736
Email – margaret.gale5@bigpond.com
Charmian Drane – Manager Playbill
Phone – 0419205271
Email – charmian@playbill.com.au