Elizabeth Elliott is a reliable and organized person with strong IT, customer service, and problem solving skills. She has worked in distribution centers for Marks and Spencer and Norbert Dentressangle since 2007, holding roles such as operational admin operative and control room technician. Her responsibilities have included managing order flow, investigating issues, monitoring automation, and running reports. She provides three references.

2. Elizabeth Elliott
07909113943
Liz_Elliott@Outlook.com
D.O.B – 03/09/1989
18 Redland Close
Ilkeston
Derbyshire
DE7 8LR
Profile
I am a reliable, honest and organised person. I work well alone or in a team, I have
great I.T. and numerical skills and an excellent telephone manner. I am highly driven,
dedicated and willing to learn. I have very good customer service skills, enjoy
problem solving and have a ‘can do’ attitude. I have the ability to work with
colleagues/ people to help assist/guide them, with good attention to detail and the
ability to work under pressure.
Education 2001 – 2006
Kirk Hallam Community Technology College Ilkeston, Derbyshire
8 GCSE
Achievements & Skills
NVQ Level 2 Customer Services
In-house course in fire marshalling
In-house course on racking check
In-house course on customer service
Deputy Chair for Business Involvement Group (BIG)
LEAN training
ACAS training
Interests
I have an interest in Fitness and music. I enjoy walking and socialising with friends.

3. Current Vacancy:
Marks and Spencer Distribution Centre
Control Room Technician February 2014 – Present
Key responsibilities:
Use WCS to:
 Manage the flow of orders from Goods in to Goods out.
 Investigate orders.
 Monitor and release batches for E-COM/Retail/Purging – noting despatch
times for retail and when they should be released.
 Run reports to show analysis e.g. picked amount, left to pick and volumes for
the day.
 Identify and escalate any issues to the team and management.
Use SCADA to:
 Monitor faults and lease with onsite engineers.
 Prioritise faults as urgent and low risk.
 Have a good understanding of the automation and cover if engineers.
 Run reports regarding to faults and down time of the automation.
 Escalate any issues to management and also the incident manager.
Use Microsoft packages:
 Outlook for emails
 Excel for running reports/Creating spreadsheets
 Batch orders based on despatch times
 Manage the flow of orders through the automation
 Investigate orders without enough stock, short ship if required.
 Run reports every hour using Microsoft excel to show progress of each area
(inbound/picking/packing/despatch).
 Control the automation to ensure flow is maintained within the distribution
centre.
 Work with engineers on the running and maintenance of the automation.
Within this role I have learnt to work in a fast paced environment that required me to
keep a level head and make quick decisions. This meant I had to be organised and
prepared to think on my feet; all the time keeping others informed of any issues or
information that needed to be addressed.

4. Previous vacancies:
Marks and Spencer Distribution Centre
Operational Admin Operative February 2013 – February 2014
Key responsibilities:
Use Warehouse management system to create:
 Booking schedule
 Vehicle loads in/out
 Consignments
 KPI reports
Use Microsoft packages:
 Outlook for emails
 Excel for running reports/Creating spreadsheets
 Trained on WMS.
 Create carrier schedules based on volumes.
 Lease with DHL transport for despatch times and updates on deliveries/arrivals.
 Leasing with team leaders to understand the status of loads and orders.
 Administration Duties – Filing faxing answering the telephone.
 Created SOP’s and the process for the admin role.
 Create manifests and reports. (Distribute to relevant contacts).
 Attended business meetings.
 Shadowed team leaders within the despatch area, giving a good insight into the retail
and EDC process.
 Managed office shift patterns to ensure the office is covered at all times.
 Arrange loading for return to manufacturer stock.
 Run RDC despatch report.
 Update spreadsheets with trailer summary.
 Update snapshot boards to show visual progress.
 Created a QC check sheet that monitors the quality of orders, giving a weekly result
that can be used to show reoccurring errors.
During this time I have used my initiative and learnt about different areas within the
warehouse along with the warehouse control system; Giving me a better insight into
the process of automation within a distribution centre.

5. Norbert Dentressangle – storage & Distribution
Customer Service Administrator June 2007 –January 2013
Key responsibilities:
Using Warehouse management systems to:
Stock control
Create orders
Control Goods in/out
Report KPI’s
Create pick faces/quarantine zones (for radioactive stock)
Use Microsoft packages:
 Outlook for emails
 Excel for running reports/Creating spreadsheets
 Dealing with customer queries either face to face, email and by telephone.
 Organising booking slots for vehicles bringing in goods.
 Organise and prioritise workloads.
 Liaising with the transport department to arrange delivery/back haul.
 Using Microsoft excel to create and update spreadsheets managing warehouse KPI’s.
 Tracking orders using the internet and customers despatch systems.
 Liaise with recruitment agency for staffing levels.
 Keep a great relationship with customers.
 Administrative duties – Filing, faxing and photocopying.
 Attending meetings with customers to discuss the success of the business.
 Conference calls with customers to ensure constant communication.
 Note taken in a disciplinary.
Reference
Kevin Webb
Team Leader
Marks&Spencer
Distribution
Arundel Avenue, Castle
Donington DE74 2HL
Kevin.Webb@Marks-and-
spencer.com
Reference
Dave Pollard
Team Leader
Norbert Dentressangle, Cat
Fiddle Lane, West Hallam,
Ilkeston, Derbyshire DE7
6HE
0115 9440540
Dave.Pollard@norbert-
dentressangle.com
Personal reference
Lianne Wallis
90A Holbrook Road
Alvaston
Derby
DE24 0DF
LianneWallis@hotmail.co.uk

6. Norbert Dentressangle – storage & Distribution
Customer Service Administrator June 2007 –January 2013
Key responsibilities:
Using Warehouse management systems to:
Stock control
Create orders
Control Goods in/out
Report KPI’s
Create pick faces/quarantine zones (for radioactive stock)
Use Microsoft packages:
 Outlook for emails
 Excel for running reports/Creating spreadsheets
 Dealing with customer queries either face to face, email and by telephone.
 Organising booking slots for vehicles bringing in goods.
 Organise and prioritise workloads.
 Liaising with the transport department to arrange delivery/back haul.
 Using Microsoft excel to create and update spreadsheets managing warehouse KPI’s.
 Tracking orders using the internet and customers despatch systems.
 Liaise with recruitment agency for staffing levels.
 Keep a great relationship with customers.
 Administrative duties – Filing, faxing and photocopying.
 Attending meetings with customers to discuss the success of the business.
 Conference calls with customers to ensure constant communication.
 Note taken in a disciplinary.
Reference
Kevin Webb
Team Leader
Marks&Spencer
Distribution
Arundel Avenue, Castle
Donington DE74 2HL
Kevin.Webb@Marks-and-
spencer.com
Reference
Dave Pollard
Team Leader
Norbert Dentressangle, Cat
Fiddle Lane, West Hallam,
Ilkeston, Derbyshire DE7
6HE
0115 9440540
Dave.Pollard@norbert-
dentressangle.com
Personal reference
Lianne Wallis
90A Holbrook Road
Alvaston
Derby
DE24 0DF
LianneWallis@hotmail.co.uk