Farah Kahin is seeking an IT position where they can utilize their skills and education. They have experience with various software programs, web technologies, networking, and hardware. Kahin has a BSc in Business Information Technology and a Cerco Certificate in Systems & Networking. Their work experience includes positions as a Desktop Support Technician, Supervisor at grocery stores, and various roles at Iceland PLC including Duties Manager and Assistant Store Manager. Kahin has strong management, communication, and problem-solving skills.

1. CURRICULUM VITAE
PERSONAL INFORMATION
Farah Kahin (m) farah.kahin83@gmail.com
20 Janson Close, Stratford, E15 1TF LONDON +44 7747 4088 66
United Kingdom ° 25 December 1983
https://www.linkedin.com/in/farah-kahin-8930ba141/
TARGET
Looking for a new opportunity in IT to obtain a position in a result-oriented company that seeks an ambitious
and career conscious person where acquired skills and education will be utilized toward continued growth and
advancement.
SOFTWARE EXPERIENCE
Computer software: Excel, Word, Access, Oracle database, Dreamweaver, SQL, PHP and Java
Software design: covered techniques that facilitate software design process including UML and structured
design techniques.
Software Implementation: covered coding, testing and delivering functioning software.
Web Application Technology: covered HTML, CSS, DHTML, Flash, ASP, and Java Script
Networking Management and Design covered TCP/IP, Local Area Network systems, ATM, ISDN and XDSL.
A wide range of software and hardware products including: Fundamental Concepts-Operating Systems-
Networks-PC Hardware-Communications-Printer Technology
EDUCATION QUALIFICATION
Cerco IT Ltd 2014
Cerco Certificate in Systems & Networking (UCSN)
London South Bank University 2004-2008
BSc Honours Business Information Technology, 2:1
MANAGEMENT SKILLS
Directed and coordinated the daily activity of establishment.
Defined goals, established strategies, and developed plans to coordinate activities
Interviewed, hired, trained, counseled, promoted and terminated subordinates
Organize and load balancing work staff
Monitored activities to be accomplished as planned and corrected any significant deviations
Motivated subordinates selected the most effective communication channels, and resolved conflicts.
Built employee commitment to work, co-workers, and the organization.
Developed and practiced negotiation strategies
Used quantitative approach techniques to improve decision-making
Redesigned work processes to improve productivity and financial performance.
PERSONAL ATTRIBUTES
Highly organized, efficient, flexible and versatile team player who works hard and excel in any environment.
Dedicated and committed, willing to take on challenging roles, tough assignments and work tight deadlines

2. LANGUAGE SKILLS
English and Somali: mother tongue, excellent in both speech and writing
WORK EXPERIENCE
SAINSBURY’S (2014-present, LONDON) & ICELAND PLC (2011-2014, LONDON) 2011-present
Supervisor
• Maximize store contribution through exploiting every opportunity to drive sales, reduce stock loss
and maintain cost controls through effective and continuous space, stock and seasonal
management, and high levels of customer's service.
• Use sales and space reports to determine correct allocation of space within store , and use sales
history to condense or open space out seasonally
• Advise (Business Manager /Operations) on out of stock departments/lines, slow sellers or price
sensitivities.
• Plan and organize key/promotional events to ensure on-time delivery.
• Actively seek out and exploit any additional opportunities to promote sales.
• Drive highest possible standards of in-store visual impact.
• Ensure brand/layout guidelines are being correctly followed to deliver brand values
• Drive sales floor presentation and housekeeping/recovery principles to the highest standard by
regular walk through and corrective action/coaching
• Decide on form of implementation of stock loss control, recommend areas of focus
• Rolling out interviews for new hiring’s and administer all staff issues
• Plan & assign training evens and prepare annual performance appraisal for tem member
• Set for staff and monitor their attendance and adherence
• Arrange one-to-one meetings with staff for regular feedback on performance
CELLO GROUP (LONDON) 2008-2011
Desktop Support Technician
Performed network administration and administered group policies via DRA &Active directory.
Installed, configured, maintained, and supported all servers within the network.
Provided desktop support for over 300 users
Meeting users face to face and handling and prioritising problems.
Perform routine backups and archival of files to assist with disaster recovery.
Escalating identify any critical issues.
Answering incoming calls from clients, processing emails and logging calls.
Following procedures/checklists and updating support documentation.
ICELAND PLC (LONDON) 2003-2008
Duties Manager-Assistant Store Manager (2006-2007)
Initiate and promote highest standards of in store training including weekly communication, daily de-
briefs, product knowledge and on the job coaching.
Identify areas of training need within the store and develop or arrange programs to address them
Identify individuals with potential within the store and formulate action plans or allocate additional
responsibilities to further their development.
Ensure a development plan is in place and implemented for every member of the store team
Ensure store enacts and is fully compliant with all required administrative procedures according to
company guidelines and within deadlines.
Ensure an effective communication of issues and ideas between store and operational management
Gather marketplace feedback and on the ground competitor intelligence for product, price, offer,
activity and promotions in the Markets.
Feedback to office Team to assist in improving the brand offer