Updated Highlighted Resume for Cassandra J. Chester

1. Over 6 yrs. Management Experience & Over 15 yrs. Customer Service
Cassandra J. Chester
603 714-9256 Primary 480 782-1507 or 480 786-5719 Msg. Phone
Email: CassandraJChester@Yahoo.com
What Previous Clients Say:
“Cassie is outstanding at what she does. I would use her service again in a heart beat.”
“...an asset to a team environment as well as disciplined to work on her own.”
“...is reliable and definitely a go getter. “
“...has a can-do attitude and never gives up until every rock is turned over.”
What my Supervisors Say:
“...an extremely hard worker and goes above and beyond on all tasks assigned to her.”
“...one of the hardest workers I have ever had the pleasure of supervising.”
“Cassandra was always willing to go the extra mile, at any time.”
Work History
2/2009-Present Friedman Marketing
Supervisor
• Maintained new systems to allow office to function more efficiently
• Managed Payroll with 100% accuracy
• Successfully managed every employee daily
• Interviewed respondents accurately 100% of the time
11/2008-2/2009 TriStaff Group LAID OFF DUE TO ECONOMY
Recruiting Coordinator
• Created and Maintained several new systems to allow office to function more efficiently
• Successfully staffed every open position within 24 hours, most within 1-4 hours.
• Interviewed, Hired and Managed all employees
• Employee of the month in 11/2008 and 12/2008
10/2007-11/2008 HCM Staffing LAID OFF DUE TO LACK OF COMPANY FUNDS
HR & Recruiting Manager
• Interviewed, Hired and Managed all employees
• Managed HR and Payroll efficiently
• Created and Maintained a recruiting process that made the office run smoothly
• Employee of the month in 12/2007, 1/2008, 5/2008, 6/2008 and 7/2008

2. 3/2007-10/2007 InPulse Response Group BUSINESS CLOSED
Inbound TSR Lead
• Over exceeded sales expectations daily
• Top seller 7 weeks straight
• Successfully dealt with issues, problems and irate customers on a daily basis
11/2006-3/2007 Clear Connection LET GO DO TO PREGNANCY
Billing & Dispatch Operator
• Successfully Lead 10-30 technicians
• Handled any billing problems and correctly immediately avoiding any delay
9/2006-11/2006 Verizon Business LOCATION CLOSED
Relay Operator
• Top Operator every week the entire time employed by company
3/2005-9/2006 Greek Island Labs
Customer Service Manager
• Exceeded weekly sales expectations
• Successfully dealt with irate customers as needed
1999-2005 Picture People SEASONAL POSITION - LOCATIONS CLOSED
Photographer / Sales
2002-2004 Maxim Health Services and Tender Loving Care RELOCATED TO AZ
Certified Nurse Assistant
2001-2002 St. Teresa's (Nursing Home) TEMPORARY POSITION
Certified Nurse Assistant
1992-2008 Pop Warner VOLUNTEER POSITION
Cheer Coordinator / Head Cheer Coach / Asst. Coach/Coordinator / Concessions
Accreditations and Certifications
Employee of the Month at TriStaff received 11/2008, 12/2008
Employee of the Month at HCM received 12/2007, 1/2008, 5/2008, 6/2008, 7/2008
PWFC Coaching & Safety Certificate received 1999, 2002, 2005, 2008
NH CNA received 2002, not current
AZ CNA not current, attended Pima Medical, grad date: July 6,2006
SKILLS:
Customer Service (15 Years experience)
Management (8 Years experience)
Recruiting & HR (3 Year experience)
Billing Specialist (3 Year experience)
Health Care (4 Years experience)
Education
Continental Academy, 1999
Med Pro Educational Services, 2000
Pima Medical Institute, 2005

3. PWFC, 2000, 2001, 2002, 2003, 2005, 2006, 2008