1. This individual drives results and enhances the customers experience by providing exceptional service that supports the
Service Vision. The Customer Service Associate upholds the standard of Friendly, Available, and Quick on the Sales Floor,
Fitting Room and Cashier Work Centers. The Customer Service Associate's #1 priority is the customer. The Customer
Service Associate is committed to offering the customer Friendly, Available and Quick service in all aspects of their shopping
experience. The Customer Service Associate drives sales through acknowledging customers, responding to customer cues,
supporting other customer service team members and working quickly. The Customer Service Associate is responsible for
offering and educating customers on the benefits of company card Card. The Customer Service Associate maintains a neat,
clean and organized working and shopping environment. The Customer Service Associate may be assigned to work on the
Sales Floor, Fitting Room, or Cashiering Work Centers.
Indicate availability to the customer by facing the front of the department . Acknowledge and greet the customer within ten
feet of entering the area. Assess needs by responding to customer cues. Acknowledge additional customers and set
expectation for service. Offer solutions for out of stock items. Educate customers on the benefits of company Card. Prioritize
assisting customers over other tasks. Work quickly without pressuring customers to rush, be respectful of customers time.
Support cashier and fitting room as immediate backup. Maintain neat, clean and organized sales floor through organizing,
hanging and folding merchandise. Compliance with all company policies and procedures. Acknowledge customers - Greet
them with a smile. Follow up with customers to see if they need additional assistance. Offer additional sizes styles or colors to
increase sales levers. Clean fitting room area and maintain go backs to company standards. Offer and explain company Card.
Acknowledge additional customers and set expectations for service. Prioritize assisting customers over other tasks.
Compliance with all company policies and procedures. Acknowledge customers- greet them with a smile. Follow all cash
handling procedures per company guidelines. Prioritize cashiering over Sales Floor tasks - open new registers to minimize
wait time. Acknowledge additional customers in line. Work efficiently to speed up checkout. Thank customer and invite the
customer back. Compliance with all company policies and procedures.
Qualifications
• Demonstrated time management and organizational skills
• Proven written and verbal communication skills
• Demonstrated passion for extraordinary customer service
• Attention to detail.
• Ability to prioritize tasks
• Retail experience preferred.
• Ability to effectively communicate with customers and store personnel
• Lift and carry up to 50 pounds
• Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolong standing, twisting,
stooping, squatting, climbing
• Ability to work with/ around cleaning chemicals
• Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
Full-Time / Part-Time
How to Apply: Please obtain referral card from YPIC at any of the two locations listed below, you will be given further instructions at that
time.
CUSTOMER
SERVICE ASSOCIATE
3826 W. 16th Street • Yuma, AZ • (928) 329-0990
663 E. Main Street • Somerton, AZ • (928) 627-9396
Fax: 928-782-9558 • TTY (928) 329-6466 • www.ypic.com
YPIC is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
YPIC es un empleador que ofrece Igualdad De Oportunidades /Programas Se le Harán Disponible Cuando Solicite Ayuda Auxiliar Y Servicios
Adicionales Para Personas Con Incapacidades.