1. ___________________________________________________________________
Kimberly Emerick
306 Weatherburn Ct, Powell, OH 43065∙kimberly.emerick@gmail.com∙614-425-1440
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OBJECTIVE: Enable firm growth by working in a role that allows me to showcase and sharpen my customer service,
organizational, and administrative skill while fostering positive relationships with co-workers and customers.
Skills: Self motivated, enthusiastic, team player with a customer service/employee training background. Experienced with Microsoft
Office, WordPerfect and general social media.
EDUCATION:
Columbus State Community College – Columbus, OH - January 2013
Program: Paralegal Studies.
Coursework: Introduction to Paralegal Studies, Law Office Technology
Grace College – Winona Lake, IN - August 2004 – December 2005
Coursework: Business Administration, Accounting, Journalism and Art (focusing on Photography and Graphic Design)
Olentangy High School, Lewis Center, OH - Graduated 2004
Coursework: College preparatory curriculum and honors classes.
Memberships: Distributive Educational Clubs of America
WORK EXPERIENCE:
The Hills Market Downtown, Columbus, OH - March 2013 – August 2013
Cashier
• Assisted customers checking out of the store and making sure they had a good store experience.
• Responsible for receiving and directing customer comments and complaints.
• Trained new cashiers and cross trained current employees on store procedures to increase effectiveness and customer
satisfaction.
• Assisted with other store maintenance issues including, cleaning, stocking and answering phones.
Lifetime Fitness, Beachwood, OH - August 2010 – August 2012
Member Services Supervisor
• Updated and maintained membership accounts, including general account maintenance and billing; responding to member
and guest membership and account needs while delivering high quality customer service.
• Effectively marketed new memberships and answered all member questions by becoming knowledgeable on all Lifetime
Fitness membership options and products.
• Assisted in supervising and assessing team members to develop customer service and promotional skills to drive membership
and increase sales.
Panera Bread, Columbus, OH - June 2007 – June 2008
Store Opener and Certified Trainer
• Set up and opened the store daily, evaluated work of previous closing shift, and balanced the safe and registers.
• Increased customer satisfaction and store results by training new employees and cross--training current employees, including
certification tests and performance reviews.
• Fulfilled cashier duties that included processing customer orders and payment, making change, and balancing the register at
the end of shifts.
• Responsible for preparing food orders.

2. ___________________________________________________________________
Kimberly Emerick
306 Weatherburn Ct, Powell, OH 43065∙kimberly.emerick@gmail.com∙614-425-1440
_________________________________________________________________________________________
_
Scioto Reserve Country Club, Powell, OH - April 2002 – March 2007
Locker Room and Fitness Supervisor
• Supervised employees, including resolving conflicts among employees or members and training new employees.
• Built rapport with team to ensure friendly and professional service to members and guests.
• Responsible for giving tours to potential new members and assisting Member Services with sales, advertising, and marketing
campaigns.