1. Daniel Hurtado______________________________________________________
280 N Thora St. Orange, CA 92869
Cell: (714)623-8608: justdaniel27@yahoo.com
Career Overview____________________________________________________________________________________
Achieve a challenging position in a fast paced environment that will allow me to pursue personal growth and career
advancement.
Summary of Skills_________________________________________________________________________________
Strong Communicator – excellent written and verbal
skills
Driven – on time, dedicated and hard working
Leadership – ability to lead others through difficult
projects
Customer Service – strong customer focus
Accountable – strong follow through when asked to
complete task
Computer Literate - strong experience with multiple
software applications; including all Microsoft Office
programs
Notable Achievements_______________________________________________________________________________
• Frequently in upper percentile of sales
• Consistent Completion of monthly goals
• Mercury recovery average 175k (monthly)
Experience________________________________________________________________________________________
Support Specialist I – Senior Support- Subrogation Adjuster
Mercury Insurance
June 2012 (current)
• High level of interaction with attorneys in order to obtain additional information using email or form letters as
directed by a supervisor or representative.
• Resolve inquiries and direct questions to appropriate office.
• Create data charts and company documentation using MS office programs
• Create a monthly payment plan for uninsured motorists that will suit a claimant’s monthly income.
• Process monthly recovery payments from claimant or claimant carrier.
• Status calls to attorneys, claimants, and claimant carrier for bodily injury status or investigation status.
• Contact claimants/ claimant carrier for status of payment.
• Run various scenarios to establish loss/fault/chargeable/non chargeable.
• Determine file/ claim cost effectiveness and establish if claim is suit worthy
Membership Counselor
24 Hour Fitness
September 2008 to October 2011
• Worked with prospective gym members to determine individual needs, goals and objectives and sold club
membership.
• Developed long term relationship with guest/members to ensure continued revenue and strong customer
experience.
• Managed paperwork and kept meticulous records for each customer serviced daily.
• Through personal reputation, company dedication, and hard work created consistent revenue stream for the
company.
• Managed weekend employees, consistently reinforced staff focus towards company objectives, improving club
operation and experience.
• Provided excellent customer support.
• Answered phones (100-250 calls), recorded activities and operated the register when first employed.
Education_________________________________________________________________________________________
El Modena High School, 2008
Santiago Canyon College, IP Liberal Arts