1. LeeaM. Palmer
402 Beechwood drive
Westmont, IL 60559
PROFESSIONALEXPERIENCE
CustomerExperience Representative
Denny’sRestaurant Bolingbrook,IL
May 2015 - present
 Great guestsandmake themfeel comfortable.
 Learn menuitemsandbe able to describe themappropriatelytoguests.
 Take beverage andfoodorders.
 Deliverbeveragesandfoodinatimelymanner.
 Check-inwithgueststoensure thateverythingisgoingwell.
 Cleardirtydishesfromtable.
 Refill beveragesthroughoutthe meal.
 Deliverguest’sbill andthankthemfordiningatthe restaurant.
 Work withotherserversandbe a team player.
Store Manager Westmont,IL
The Limited
March 2012-May 2015
 Completed store operationalrequirementsbyschedulingandassigningemployees;following
up on workresults.
 Maintained store staff byrecruiting,selecting andtrainingemployees.
 Maintained store staff jobresultsbycoaching,counselinganddiscipliningemployees
 Achievedfinancial objectives
 Ensured availabilityof merchandise andservicesbyapprovingcontracts;maintaining
inventories.
 Marketedmerchandise bystudyingadvertising,salespromotion,anddisplayplans;analyzing
operatingandfinancial statementsforprofitabilityratios.
 Protected employeesandcustomersbyprovidingasafe andcleanstore environment
Assistant Manager
October2010- March 2012
 Attractedcustomersbyoriginatingdisplayideas;followingdisplaysuggestionsorschedules;
constructingor assemblingprefabricateddisplayproperties;producingmerchandise displays
inwindowsandshowcases,andonsalesfloor.
 Promotedsalesbydemonstratingmerchandise andproductstocustomers.
 Helpedcustomersbyprovidinginformation;answeringquestions;obtainingmerchandise
requested;completingpaymenttransactions;preparingmerchandise fordelivery.
 Preparedsalesandcustomerrelationsreportsbyanalyzingandcategorizingsales
information;identifyingandinvestigatingcustomercomplaintsandservice suggestions.
Key Holder
April 2010-October 2010
 Documentedsalesbycreatingorupdatingcustomerprofilerecords.
 Processed paymentsbytotalingpurchases;processingchecks,cash,andstore or othercredit
cards.

2.  Keptclientele informedbynotifyingthemof preferredcustomersalesandfuture
merchandise of potential interest.
 Contributed toteameffortbyaccomplishingrelatedresultsasneeded.
Part Time Associate
October2009- April 2010
 Welcomed customersbygreetingthem;offeringthemassistance.
 Directedcustomersbyescortingthemtoracks and counters;suggestingitems.
 Advised customersbyprovidinginformationonproducts.
 Helpedcustomermake selectionsbybuildingcustomerconfidence;offeringsuggestionsand
opinions.
EDUCATION
WestmontHighSchool May 2008
General Studies;Diploma;3.25 GPA