Jose Sandoval has over 15 years of experience in customer service and sales roles in the fitness industry. He has a proven track record of excellent customer service, meeting and exceeding sales goals, and managing gym operations. Sandoval is bilingual in Spanish and has experience training new employees, developing staff, and ensuring a safe and positive customer experience.

1. JOSE SANDOVAL
159 East First Avenue #26, Salt Lake City, UT 84103 • 408-561-4914 • joespsandoval@gmail.com
OBJECTIVE
To obtain a full time position where my extensive customer service and sales experience can best be
utilized.
SUMMARY OF QUALIFICATIONS
Professional with over 15 years of Customer Service and Sales experience
• Management experience and skills
• Exceptional selling ability
• Improved customer experience and increased satisfaction among client base
• Skilled in initiating, developing, and maintaining positive relationships with customers
• Proven ability to excel in any position related to customer service and sales
• Merchandise marketing, stocking, and inventory management
• High level of responsibility and integrity
• Open to new ideas and adapt well to change
• Work well under stress and deadlines
• Achieved a perfect attendance record during 13 years with former employer
• Bilingual (Spanish)
WORK EXPERIENCE
The McCall Gym Group, Inc. (Gold’s Gym) May 2001- September 2014
San Jose, CA
Club Manager / Customer Service Specialist / Club Opener / Pre-Sales Rep / Marketing Agent
• Promoted team leadership and built morale to maintain a positive attitude among staff
• Responsible for administration of membership agreements and retail sales, membership
profile maintenance, and employee timecard adjustments
• Tracked club attendance, guest usage reports, and sales in order to monitor growth and meet
goals
• Responsible for daily club operations. Approved change requests for cancellations, billing,
and upgrades
• Ensured a safe, clean, and uninterrupted operation of facility
• Trained new employees in customer service, company policy, and procedures for five gym
sites
• Exceeded pre-sale goals of new location
• Created and maintained corporate memberships and lead-box accounts
• Maintained and operated pro-shop and juice bar
Fitness USA Super Centers January 1997- April 2001
San Francisco, CA
Club Manager/ Certified Personal Trainer
• Excelled in high pressure contract sales
• Hired, trained, and developed staff

2. • Attended sales training seminars and workshops
• Increased customer base through appointments, follow-up, lead-boxes, and member referrals
• Assisted staff as needed to increase closing ratio
• Met or exceeded sales quotas
• Helped members attain their fitness goals
EDUCATION
Associate of Arts, Hartnell College, Salinas, CA
TECHNICAL SKILLS
Jonas Fitness Compete, RCM Club Solutions, Fitness EMS, Medallia, Microsoft Word, Excel, Apple
Software, AED/CPR Certified, Visionary System software, ABC Solutions software
ACTIVITIES AND INTERESTS
Jogging, cycling, weight training, healthy lifestyle
PROFESSIONAL REFERENCES
Available upon request