1. 1
Phone : +971 523258164
Email : mdshariq.junaid@gmail.com
Address : Villa 49, Near Al Falah Plaza,
Behind Jumbo Electronics,
Al Falah Street, Abu Dhabi
Mohammad Shariq Junaid
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A self-motivated individual with good analytical skills, it is my ambition to reach the zenith of
success, armed with my belief in the virtues of dedication and discipline. I am seeking for a deserving
role where I can leverage my experience, project management and analytical skills to make myself and
the organization successful.
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 My experience extends from being a Quality Compliance Analyst (Senior Executive) providing
support to customers by improving all the SLA’s of the company.
 I am a strong believer in hard work. A practical, honest and approachable person having a high
degree of integrity and work ethics.
 I am highly quality conscious and have the ability to understand people and business
requirement. I get things done efficiently and accurately
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 Project Management & execution
 Quality Analysis
 Strategic Planning & Goal Setting
 Eye for detail and excellent follow up skills
WWoorrkk EExxppeerriieennccee
Emirates Islamic Bank
From January 2016 to till date as Credit Card Executive – Sales
Functions:
 Accountable for Sales and product promotion of Emirates Islamic Bank Sales department:
 Making sales calls, promoting the product to the customers and finalizing the sale.
 Maintaining the MIS for the daily sales of the team.
 Doing Cold Calling for the promotion of product for the bank.
Genpact India
From April 2014 to Jan 2016 as Senior Executive – Operations
Functions:
 Accountable for managing Account Payables of DENTSU AEGIS NETWORK, such as:
 Doing reconciliation of Invoices and Vendor Statements of AMEX.
 Taking care for Processing of invoices in the ERP’s.
 Making payment for all the invoices, AMEX card, T&E and Employee Benefits
through Check, Wire and ACH.
 Taking care of Auditing and payments for T&E reports for the employees of Dentsu
Aegis Network.
 Taking care of Administration part for the employees of Dentsu Aegis.
 Taking care of queries from multiple suppliers through Email and other modes.

2. 2
IGate Computers Pvt. Ltd. India
From July 2012 to January 2014 as Senior Executive – Operations
Functions:
 Accountable for managing Account Payables of Four Seasons Hotel, such as:
 Doing reconciliation of Invoices and purchase orders.
 Doing booking of the invoices in the application.
 Making payment for all the invoices.
 Taking care of queries of multiple suppliers.
EXL Services SEZ BPO Solution Pvt. Ltd.
From May 2011 – July 2012 as Senior Executive – Operations
Functions:
 Accountable for managing Quality standards in EXL, such as:
 Doing processing of reconciliation of credit union accounts.
 Provide actionable data to various internal support groups as needed.
 Generate account specific QA reports based upon predefined contractual criteria
and provide inputs to operations.
 Create & maintain timely and accurate QA database.
 Conduct feedback session with Agents.
 Participate in design of monitoring formats and quality standards.
 Co-ordinate and facilitate calibration sessions.
 Involved in creation of various trackers to improve the process.
 Involved in day to day calls with client.
EXL Services (I) Pvt. Ltd. (Dec. 2006 – April 2011)
From April 2008-April 2011 as Senior Executive – Process Excellence
Functions:
 Managing Quality functions for one of the major business units in EXL, such as:
 Audit for multiple tasks like Premium report, A/c Reconciliation & Cash Application.
 Maintain Trail Balance for all the tasks.
 Report audit to client with help of SQL based database Q-finiti.
 Provide actionable data to various internal support groups as needed.
 Generate account specific QA reports based upon predefined contractual criteria
and provide inputs to operations.
 Create & maintain timely and accurate QA database.
 Conduct feedback session with Agents.
 Participate in design of monitoring formats and quality standards.
 Compile and track performance at team and individual level.
 Participate in customer and client listening programs to identify customer needs
and expectations.
 Co-ordinate and facilitate calibration sessions.
Achievements:
 Awarded as an exceptional performer in implementing effective Process Excellence initiatives
Q-1 for 2010
 Received no. of appreciations from Quality head for conducting effective Quality improvement
program
 Successfully implemented new check the check plan which resulted in high Quality results &
reduction of errors in the business unit.

3. 3
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Year Course Board/University
2006 B.Com M.J.P. Rohilkhand University, Bareilly
2003 Senior Secondary St. Paul’s (CBSE), Rampur
2001 Higher Secondary St. Paul’s (CBSE), Rampur
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 Completed 16 months Diploma in computer Application from KCC, India
 Sound working knowledge of computers with proficiency in MS Office
 Proficient in Tally software
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Date of Birth : November 29, 1985
Address : 202, Fikri Building, Bur Dubai, Dubai
Passport Number : H2374693
Passport Validity : 26-January-2019
Visa Status : Employment Visa
PLACE: Dubai Mohammad Shariq Junaid