1. Sadananda.Suresh.Salunke
Mob: 9986414627
E-mail: - sadananda_salunke@yahoo.co.in
Seeking a challenging career in an organization where I can effectively apply my skills and which
also provides a challenging work environment and allows growing both professionally and as an
individual.
Work Experience
Accenture Service Pvt. Ltd. January 2007 to Present
Domain : e-Commerce
Designation : Transaction Process Analyst, Subject Matter Expert and Senior Quality Analyst
Period : 05th
May 2014 - till date
Job Profile : Risk and Compliance, Anti-Money Laundering and Fraud detection
Roles and Responsibilities:
• Keep track of any suspicious money transfer, dealings or documents. Perform timely verification
of these transactions to check its authenticity.
• Investigating accounts to analyze and find out the various frauds which customers use to make
illegal money and dupe companies of the revenue. If a fraud is identified, back up the fraud
with the necessary documents and escalate the same with a supporting Fincen SAR (suspicious
activity report).
• Reviewing the Buyer and related accounts which are Active and hard closed for suspicious
activity.
• Identifying the type of frauds like ATO (Account Take Over), Collusion, Stolen Credit Cards,
Credit Card Monetization, Intentional-non Deliver of Goods etc.
• Analyzing the accounts belonging to US and UK based customers and recording the activities
while finding if any suspicious activities exist in the account.
• Preparing documents to support the suspicious activity if any
• Closing the accounts for any fraudulent activity or TOS.
• Filing Suspicious activity report (SAR) on finding any suspicious/fraudulent activity.
• SAR –Suspicious Activity Report is prepared as per the guidelines, standard procedure made by
the Government Authorities.
• Having an exposure towards the electronic payment system of Ecommerce.
• Worked as Subject Matter Expert.
• Quality Control on reviewed accounts.
• Working experience with NICE Actimize Suspicious Activity Monitoring tool
Notable Accolades & Achievements
• I have been part of Opex.
• Assist new agents on quality work, soft skills, process knowledge and process updates.
Career Objectives

2. • As QC Analyst, Manage end to end Quality checks, feedbacks, trainings and metrics for Payment
operations and Compliance operations process.
Accenture Service Pvt. Ltd. January 2007 to: 05th
May 2014
Domain : UK car Insurance (Royal and Sun Alliance).
Designation : Senior Customer Support Executive and Associate
Period : 22nd
January 2007 to 05th
May 2014
Job Profile : Servicing, cancelling, Validating and Investigating No claim bonus.
Roles and Responsibilities:
• Servicing and cancelling customer car insurance policy.
• Sending paper work, No Claim Bonus proof and standard letter to the policyholder as
per their request.
• Calling policyholder’s previous insurer to investigate their driving history and rate the
customer.
• Handling Policyholder queries.
• Validating customer No claim bonus proof.
• Quality audited for agents, whenever the requirement.
• Conducting training to the new joiners.
• Sending daily outstanding and deferred report to the client.
• Sending weekly NCD Outcome report.
• Updating Opex board on daily basis.
• Updating Input metrics regularly into cube and helping to supervisor in completing
deferred report.
Rewards and recognition:-
• Awarded with product priest for successful completion of process training.
• Received six times Numro Summit award in the year 2008, 2010, 2011, 2012, 2013 and
2014 respectively.
• Best Customer Manager for the month of December 2008.
• Completed one-year BPO top talents programme and certified as an Accenture India
BPO Top Talent 2011 – 12 in the category “Certified – Platinum.
• Awarded with Innovation in Google Utsav-2015.
• Appreciation for Seat utilization project for the internal and external deal.
Mankind Pharma Pvt Ltd May 2004 to January 2007
Domain : Pharmaceutical
Designation : Medical Representative

3. Period : May-2004 – January -2007
Job Profile : Marketing.
Roles and Responsibilities:
• Marketing Survey and promoting product.
• Meeting Doctors as per the daily plan and distribution list.
• Promoting the Products and Placing Orders in chemist.
• Reporting to the Area Sales Manager.
Rewards and recognition:-
• Received best administrative award for sending daily report regularly.
• Received Diamond Medal for overall performance.
Examination Institution
Universit
y
Year
Master in Corporate Secretaryship.
(M.Com CS)
Karnataka University,
Dharwad.
KUD 2001-2003
Certificate course in German Language
Karnataka University
Dharwad.
KUD 2000-2001
B.Sc. JSS College, Dharwad KUD 1999
Project work undertaken: Management Audit” at Karnataka Antibiotic and Pharmaceutical Ltd,
Bangalore.
SKILLS & STRENGTHS:
• Hard working, focused, dedicated
• Willingness to learn
• Team work and self-confident
• Quick Learner
• Good communications
• Desire to learn more on field and off field
• Work to the aims and concern of achievements
Father’s Name : Suresh.D.Salunke
Permanent Address : #38, Gokulum, 5th Main Road, Postal-Colony.
Educational Qualifications
Personal Profile

4. Near Daffodils School. Sanjayanagar,
RMV 2nd Stage, Bangalore – 560 094
D.O.B : July 22, 1977
Marital Status : Married.
Languages Known : English, Hindi, Kannada, Marathi and (German)
Passport No : Z2309251
Hobbies : Dancing
Extra Curriculum Activities : NCC: A, B, and C Certificate holder.
Sports : Basket Ball
DECLARATION:
I hereby certify that the information provided above is true to the best of my Knowledge.
Place: Bangalore yours faithfully,
Date: 08/22/2016 Sadananda.Suresh.Salunke