1. Mr. Amol Tale
amoltale51@gmail.com Mob: +91 7757042013
Objective:
To input value components in Telecom related services and business development role where I can utilize
my experience and skills optimally with a view to meet and exceed role requirements along with self-growth.
Personal Profile:
Ability to work on own initiative and as part of a team.
Leadership skills involving managing, developing and motivating teams to achieve their goals and
objective
Good analytical and problem solving skills.
Dedicated to maintaining high quality standards.
Strengths:
Perseverant And Strong Commitment Towards Achievement Of Goals
Easy Adaptability to Any Work Environment.
Energetic & Proven Team Member.
Enthusiastic Team Member & Motivator.
Good Communications Skills.
Professional Highlights:
1. Organization: Andromeda Services Limited
Designation: MIS Executive
Working from: 5th
July 2008 – 8th
July 2011
2. Organization: DigiCall Services Limited , Pune.
Designation: MIS Executive
Working from: 13th
Feb 2011 – 23r d
Jan’15
3. Organization: QED Baton Solution, Pune.
Designation: MIS Executive
Working from: 27th
Jan 2015 – Till date
Job Profile:
 To make the daily attendance for the entire Center (Attendance Report).
 Preparing reports through Avaya through CMS as per business & Client requirements (Dashboards).
 Making Various Reports for tracking Operations & Agent Performance (Performance report).
 Overall Business Analysis (Projection report).
 Forecasting for the entire businesses basis the past trends & Client Projections (Forecast report).
 Preparation of Weekly rosters as per business & Executive requirements (Roster).
 Daily & Shift wise Attendance to be maintained & published to Operations (Absenteeism report).
 Daily Analysis as per Client requirement & business for SL & AL (Service & Answer adherence
report).
 Tracking Daily agent productivity & targets with Real Time Monitoring (hourly performance report).
 Maintaining schedule, break & roster adherence with the executives (Real time Absenteeism
report).
 Real Time Analysis & Shift wise Shrinkage details to be published to Operations (Shrinkage report).
 Oversee analysis and reporting of employee performance including schedule adherence

2.  Manage employee information changes, & scheduling process
 Monitor real-time ACD agent work state reports
 Responsible for the generation, collation & Updating reports and IDs
 Updating Dashboards. (with 100% accuracy)
 Generate and maintain all process and client related reports.
 Preparation of MBR & QBR presentation for Business performance (Reviews).
Achievement:
 Two times RNR in Digicall.
 Champion Analyst’s from Clients end.
 Thumbs & Mails Appreciation from Clients & Managers.
Educational Qualification:
 SSC
Shankarrao Vidyalaya Karajgaon Amravati High School.
59.63 %
 HSC
Shankarrao Vidyalaya Karajgaon Amravati High School.
72.33 %
 Diploma in Automobile Engineering.(Appeared)
Personal Information:
 Name :- Amol Vinayakaro Tale
 Address :- S No 52/3, Tulajabhavani Nagar,Kharadi Pune – 411014,
 Date of Birth :- 20th
May 1987.
 Languages Proficiency:- English:- Hindi, Marathi,
 Marital Status :- Married
 Mobile No:- 7757042013
Hobbies:
 Hobbis:- Cricket, Reading Book, Holybol.
Your Faithfully,
Amol Tale
Date :-