1. Kerstin Wallace 300Truehedge Trace
770.789.7965 Roswell,GA 30076
kwallace831@gmail.com
SENIOR EXECUTIVE ADMINISTRATIVE ASSISTANT
Highly proactive and dependable individual with an enthusiastic and personable approach.
A talented professional with solid computer software experience and strong desire to learn and expand
knowledge.
 Fast, enthusiastic learner and self starter with proven ability to organize, prioritize and manage administrative office
responsibilities
 Capable of working independently, as well as being an accomplished team player
 Flexible and adaptable to high level stress and changing environments, as well as managing multiple tasks simultaneously
 Solid executive support skills with recognized strengths in problem-solving, organizing and maintaining the smooth
operation of the office
 Proficient writing skills aimed at creating general office correspondence, reports and presentations, with solid computer
and data entry skills
 Efficient in organizing various duties executive travel itineraries, planning company events, tradeshows, meetings and
training seminars
 Customer service oriented with follow-up and follow through skills.
COMPUTER SKILLS
PC and Mac systems, proficient in the use of Microsoft Office and Windows-based programs, Epicor Database, Lotus Notes I &
II, Oracle 10sc, Oracle 11.3, most internet applications and social media functions.
ACCOMPLISHMENTS
 In 6 months I learned the complex legal process of closing loans, funded by various business units managed by a
Financial Investment Management Company
 Saved Transportation Company over $200,000 a year by researching, presenting, and implementing changes in delivery
methods. (UPS)
 Assisted twice in a companywide implementation of an Oracle database and acted as liaison between management, end
user as the trainer. (UPS and DS Waters)
 Designed and implemented individual and departmental training sessions to enhance end user capabilities for new
software implementations (UPS)
 Put into operation and maintained a help center to assist end users during the conversion of new companywide software
and acted as liaison between management, vendor and end user
 Successfully improved relations between company upper management, internal customers, and vendors by coordinating
supply needs for international locations.
 Worked with the IT department to create new databases to enhance tracking and delivery of international supplies (UPS)
EDUCATION
Kaplan University, Chicago, Ill / Bachelor of Health Care Administration, 2009 – 2013. Summa cum laude: GPA 3.9
University of Nevada, Reno, NV / Paralegal Certificate, GPA 3.5
PROFESSIONAL EXPERIENCE
Voya Investment Management – Real Estate Closing Specialist 6/2015 – 6/2016
5780 Powers Ferry Road NW, Atlanta, Georgia 30327
 Hired as a temporary employee to assist with the uploading of legal documents into various databases such as Oracle.
 Trained to become a Real Estate Closing Specialist and learned the complex legal process of closing loans in 6
months
 Worked with legal counsel, title agents, analyst as well as business correspondents, who represent borrowers, to
ensure document processes are completed
 Responsible for final review of all documents and ensure all due diligence items have been completed before the final
loan closing
 Prepared the final settlement statement, ensured all 3rd party reports and documents were received before the release
of funds
 Prepared all transaction wires for approval and release

2. Plasma Surgical, Inc. – Executive Assistant/Customer Service Specialists 7/2013 – 10/2014
1125 Northmeadow Parkway, Suite 100, Roswell GA 30076
 Provided administrative support to Executives and Finance Department
 Handled all administrative functions of the Customer Service Department
 Responsible for coordinating, planning, and organizing sales and company events, including travel accommodations
 Organized and managed all company trade show events from start to finish with outside vendors.
 Responsible for managing company’s Customer Relations Management program
 Managed the company calendar and updates of company events
Convergys Customer Management/Direct TV – Customer Service 9/2008– 3/2009
Roswell, GA 30076
 Assisted new customers with activation and program selection
 Provided customer assistance in troubleshooting and equipment function education
 Confirmed customer appointments, or rescheduled appointments for customer convenience
Samsung Mobile, Atlanta, GA – Office Manager/Executive Assistant 6/2006 – 8/2008
6 Concourse Parkway, Atlanta, GA 30328
 Supported five Executives and 20 field personnel; coordinating meetings and office events
 Managed all office invoicing, inventory of all promotional , products, marketing items, as well as office supplies
 Liaison for Samsung home office in Texas and Korea, human resources, and building facilities
 Supported all company system infrastructure
 Generated all office correspondence
 Managed all executive and office calendars; arranged meetings and extensive travel both local and international travel
 Prepared executive expense reports
 First contact for meet and greet
DS Waters of America, LP, Atlanta, GA – Executive Assistant/Procurement 9/2005 – 1/2006
5660 New Northside Drive, Suite 500, Atlanta, GA 30328 ph: 770.933-1440 $16.75/hr
 Supported Director of Procurement and six procurement specialists
 Oversaw all department meeting schedules, conference calls and travel arrangements.
 Facilitated all department correspondence, contract and vendor files.
 Ordered and maintained all department office supplies and processed all companywide requests for business cards
 During the companywide conversion to Oracle, I assisted corporate personnel and upper management in learning Oracle
functions efficiently
 Created and maintained all Oracle blankets and standard purchase orders, and maintained all excel spread sheets
relating to Oracle database maintenance
 Processed Created spreadsheet compiling company fax and copier payments in order to process timelier payments
 Interacted daily with various vendors, negotiating contact terms, and combined all payments for individual departments to
appropriate vendors
United Parcel Service, Atlanta, GA – Supply Coordinator/Buyer 2/1995 – 3/2003
55 Glenlake Parkway, Atlanta, GA 30328 ph. 404.828-6000 $15.65/hr
 Region Fuel Buyer/Finance
 Oasis/Oracle Web Trainer, designed and implemented Oracle training sessions for company executives
 Corporate Supply Coordinator/Procurement,
 International Supply Coordinator/Procurement
 Supply Coordinator/Procurement