1. GERARD JOYNER
Greater Atlanta Area, 30000 ▪ Phone: 404.610.8230 ▪ Gerard.Joyner6@gmail.com
PROFESSIONAL SUMMARY
Highly Motivated, Forward-Thinking, Professional with a
proven track record of developing, implementing, and maintaining excellent relationships to ensure account
maintenance, problem-solving, trouble-shooting, staff support, planning and implementation of proactive procedures
and technology systems. Able to meet deadlines while monitoring data, maintaining confidentiality information and
the ability to look at problems and quickly solve. Exceptional capacity to multi-task by managing numerous priorities
with ease while providing superior service at all levels of organization. Consistently commended by professors and
internship supervisor for programming abilities; strong grasp of technologies. Known as a self-starter, team player
who strives to consistently exceed expectations.
SUMMARY OF SKILLS
All Microsoft Offices~Libre Office~Sharepoint~Exchange ~Project Development/Management~Application and
System Development~Computer Networking Servers~IP~VPN~DNS~DHCP~SQL~HTML~TCP/IP~Cisco TIA
Courses~Hardware and Software Comp TIA A+~HDI Help Desk Analyst~ADG Analyst~Anti-Virus software
PROFESSIONAL EXPERIENCE
ALS OF APRIN, Atlanta, GA
Project Manager
2014-2015
 Created a web based app to track all financial obligations of the company and its clients; that also serves as a
dual function database with options for analyzing and customizing reports.
 Using high levels of accuracy and influence my team we was able to complete the project in less than half the
time of scheduled completion, saving the company more that 45% of cost of entire project.
 Developed over 5000 algorithms to address any and every scenario for any current and future shipments.
 Developed a user-friendly “point click” system reducing billing time by 500%.
 Created the a database using excel, that holds all (past and current) insurance claims within 7 years with a
function to analyze and customize reports.
 Developed procedure to cut the insurance claims down 33% for inbound shipments while still within
government regulations.
 Developed a payroll database in Libre Office to trace driver and contractors.
LEGAL RESOURCE, Lithonia, GA
Project Analyst
2013-2014
 Reduced overhead by 10% by adding more network infrastructure and updating existing equipment.
 Responsible for Managing projects dealing with different types of topology (cloud, bus, star, ring, etc. )
 Served as a liaison between Executive clients as well as internal and external IT groups and vendors
 Effectively organized and managed systems that generated and distributed financial reports
 Responsible for gathering analytical information to present to upper management and stakeholders
 Presented new ideas to senior partner and clients
 Provided IT support for executive teams as well as internal and external groups.
BANK OF AMERICA, Atlanta, GA
Analyst (Internship)

2. 2012–2013
 Ranked in the top 5% entire internship
 Recovered funds and restored accounts for banking clients that have closed or that were compromised
 Team lead in redesigned code and systems revision to save the company millions of dollars
 Facilitated education and training courses to newly hired and seasoned associates on new roll out platforms and
new company procedures and policies
 Restored client relationships and created customer satisfaction by troubleshooting issues due to system
malfunction and or human error.
 Severed as Tier 2 and 3 tech support
 Responsible for discovering a system error and assisted on the coding correction
 Reviewed and recorded activity on financial trends to create winning solution for internal and external clients.
YEARUP, Atlanta, GA
Associate
2011-2012
 Led teams to upgrade networks (switches, WAPS, etc…)
 Assisted in raising over $250,000 for program funding for nonprofit organizations.
 Spearheaded outreach projects to strengthen existed client relations and to establish new ones.
 Promoted the business in the community by speaking at events to ensure overall enhancement of the company
 Assisted with hiring new hires to expand the business in several different avenues
 Served on committees and discussion panels to help and promote grow the business
 Founded a corporate professional group for “young men” to help develop leadership skills
 Led projects for repairing issues for hardware and software
 Facilitated meeting on statuses updates on projects on your outreach initiatives
 Spearheaded several programs to assisted the company to become more eco-friendly (going Green)
MERCEDES BENZ CLASSIC CARS, Atlanta, GA
Head Porter
2008–2009
 Responsible for the “flow” of the dealership and implement changes reduced idle time by 40%
 Scheduled vehicular appointments for maintenance with superlative customer service to reinforced customer
trust in the company
 Served as a liaison between client and service manger
 Entrusted to check in all new and used vehicles in and maintain the integrity of dealership inventory
 Entrusted with all company assets (cars and dealership access keys)
EDUCATION AND PROFESSIONAL DEVELOPMENT
 DeKalb Technical College 2010-2011
Major: Mass Communication
 Atlanta Metro State College 2012-2013
Certified: Information Technology
 Network+ and A+ certification is in progress
References upon Request