1. Joanne Parker 604.255.7184  778.885.7595
ca.linkedin.com/pub/joanne-l-parker/7/5aa/80a
joanneparker07@gmail.com
CAREER PROFILE AND HIGHLIGHTS:
A responsible and dedicated Office Professional with over 20 years’ experience in
Operations, Supervision, Scheduling, Dispatching and Customer Service. Strengths include:
• Extensive experience with Human and Labour Relations in a highly unionized
environment
• Team oriented; proven ability to develop and maintain sound working relations
• Committed to exhibiting confidentiality, tact and diplomacy
• Communicate effectively at all levels of an organization
• Excellent multitasking, oral and written communication skills
• Ability to remain calm in crises situations
• Proficient with Microsoft Word, Excel, Power Point, PeopleSoft, TMAC
PROFESSIONAL EXPERIENCE_________________________________________________
BURNABY SCHOOL DISTRICT DEC 2014 – CURRENT (TEMPORARY)
Maintenance Facilities Assistant
 Acts as a secretary to Managers by processing confidential material; prepared agendas,
recorded and distributed minutes for various meetings
 Generated correspondence, memos, requisitions and reports using a variety of software
applications.
 Oversees the maintenance of district security records, issues and/or changes security
codes cards and keys
 Monitors and reconciles monthly financial summary of accounts.
 Receives and distributes incoming mail and deliveries; orders and maintains office
supplies & filing system
 Dispatches custodial personnel throughout the Burnaby School District
 Responds and approves routine & emergency work orders
WATERFRONT EMPLOYERS OF BC FEB 2014 – NOV 2014 (CONTRACT)
Benefits Administrator
 Determined eligibility status for members according to policies and procedures.
 Adjudicated and processed Extended Health Claims; ensured payments to members are
accurate and completed.
 Prepared and generated weekly reports. Maintained physical and electronic files.
 Assisted with member inquiries both over the phone and in person
 General office and administrative support as needed.
COAST MOUNTAIN BUS COMPANY, Vancouver, BC 1981 – 2012
Operations Supervisor ..............................................2008 – 2012
 Supervised the day to day activities of operations and dispatch department;

2.  Ensured compliance with corporate policy/procedures, multiple collective agreements and National
Safety Code.
 Applied corporate support programs (wellness, attendance management, employee
counselling).
Joanne Parker 604.255.7184  778.885.7595
Page 2 of 2 ca.linkedin.com/pub/joanne-l-parker/7/5aa/80a
joanneparker07@gmail.com
PROFESSIONAL EXPERIENCE (CONTINUED)
Operations Supervisor (CONTINUED).............................2008 – 2012
 Provided daily guidance, mentoring, and coaching, addressed concerns and offered
support. Ensured office equipment and software in good working order.
 Provided training and development opportunities. Conducted monthly staff meetings.
Visited employees in the field offering frontline support.
 Authorized and administered all time off and shift trade requests, processed requests for
pay advance and corrected pay discrepancies.
 Completed employee performance reviews; Participated in first stage grievances and
arbitrations; managed relationships with union representatives; applied disciplinary measures.
 Responded to system emergencies and crises, including accidents, assaults, and staffing
shortages.
 Assisted Department Manager in the development/management of the annual operating
budget.
 Investigated and resolved customer concerns in a calm and fair approach, using both
diplomacy and empathy as required.
Transit Scheduler .......................................................1998 – 2008
 Identified and analyzed system inefficiencies; assessed costs and calculated staffing
requirements to maximize the effectiveness and efficiency of quarterly schedules and
shifts.
 Generated and distributed reports and employee quarterly work signups.
 Responded in person to customer complaints and concerns.
Analysis Clerk..............................................................1996 – 1998
 Downloaded data from Traffic Checkers handheld units; analyzed data for accuracy and
generated reports for Analysts.
Depot Coordinator.......................................................1993 – 1996
 Assigned shifts, prepared reports and ensured payroll updated;
 Prepared and conducted quarterly and vacation signups for Operations Staff.
 Conducted lost property check and prepared for pick up.
Customer Service / Administration............................1981 – 1993
 Prepared Annual Operating Agreements, Letters and Memos.
 Provided Switchboard relief.
 Assistant Manager in supporting transit planning and scheduling.
 Provided transit information to customers over the telephone.
 Operated standard office machines; handled routine office tasks.
EDUCATION AND TRAINING__________________________________________________
BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY (BCIT), Burnaby, BC 1998 – 2013

3.  Associate Certificate – Leadership………………………...Nov 2008
 Management Certificate – Business Administration….….July 2004
THE JUSTICE INSTITUTE OF BRITISH COLUMBIA (JIBC), New Westminster, BC 2008 – 2010
 Conflict and Communication – 3 Courses
PROFESSIONAL DEVELOPMENT_______________________________________________
CANADIAN URBAN TRANSIT ASSOCIATION (CUTA), Toronto, ON 1999
Planning and Scheduling (1 week workshop)
COAST MOUNTAIN BUS COMPANY, Vancouver, BC 2007 – 2009
Business Writing (1 day workshop)
Labour Relations (2 day workshop)