1. Ken S. Pulkowski
Strengths - Learning and using new technologies.
- Troubleshooting difficult problems and finding applicable solutions
- Developing documentation for transferring knowledge to the rest of the team.
Experience 2007 – 2016 Data Dimensions, LLC Janesville, WI
Computer Support Specialist II
Purchase, set up and support business hardware and software:. Air Watch, Cisco, Dell, Lenovo,
Nortel, Avaya, HP, Microsoft, Citrix, Patchlink, McAfee, EPolicy Orchestrator, VMWare, Zebra,
Wasp, Solar Winds, Right Fax, Dame Ware, and Sales Force are just a few of the more well
known hardware and software vendors that we used in the business’s day to day operations.
Additionally I was responsible for establishing the initial helpdesk presence and protocols, track
and dispose of IT assets, orient new employees, troubleshoot and document in house software
programming. High level governmental
2006 – 2007 Comprehensive Computer Consulting Sun Prairie, WI
Technical Support for the Wisconsin Department of Administration
Provide support for the Wisconsin Division of Enterprise Technology server consolidation project. My
responsibilities consisted of administrative support for tracking the progress of the various sub-projects.
Developing and implementing VBA programs for MS Office automation. Involved with group projects
aimed at updating and reforming the SIS and Operations web site.
2000 – 2006 ALCOA Beloit, WI
Systems Administrator/Coordinator
Managed all Information Technology processes in a large, manufacturing plant. Duties included
help desk technical support, developing and maintaining software applications, managing IT and
building security-related software and hardware, administration of all vendor contracts and IT
services. Built and/or leased workstations and servers. Staged all local workstations and servers
while also keeping an inventory of all local hardware and software. Additional duties included
development and implementation of policies and procedures; along with coordination of the
corporate based auditing systems. Maintained OS’s, applications, and hardware for 135 windows
desktops, 3 windows 2000 servers and 1 HP-UX server. Helped develop support production data
gathering and display using asp.net, touch screens, SQL server and Crystal Reports. Upgraded
and supported the plant LAN infrastructure. Also was responsible for
supporting the plant phone and security systems. Consistently received top marks of
“exceptional” and “exemplary” on performance evaluations.
1999 Premier Rehab Beloit, WI
IS/MDS Clerk
Collaborated with phone based technical support staff to resolve issues concerning care
planning and Medicare reimbursement databases. Set up Novell, DOS, WIN 3.1, WIN
95, and WIN 98 workstations and printers. Worked extensively with end users to change
hardware and software settings to be more user friendly. Repaired and upgraded
hardware (hard drives, CD ROM drives, NIC cards, RAM, power supplies, etc.).
1998 IKON Office Janesville, WI
Field Service Technician
Repaired and maintained Sharp brand copiers in three county territory.
Maintained accurate parts inventory, resolved customer complaints, and cultivated good relations
with individual customers.
3275 Lamp Lighter Trail
Beloit, WI 53511
Home: (608) 313-5367
Email: kspulkowski@gmail.com
2. Ken S. Pulkowski
1997 Sitel Corporation Madison, WI
Software Support Engineer
Assisted customers with program installation, internet site access, and site navigation.
Resolved complications related to conflicts with other internet software, modem set up, memory
resources.
Expanded job tasks to include supporting a complex accounting package.
1980 – 1996 New Concepts Foundation / Dungarvin Janesville, WI
Program Director
Served as program site leader for direct care staff in ICFs and CBRFs providing home based
services for residents with developmental disabilities. Duties included oversight of residential
and program finances, coordination of resident access to medical, vocational, and other
community services, promotion of individual participation in community activities, and teaching
daily living skills. Additional duties included completion of assessments, coordination of care
conferences, and family support.
Promoted to Program Director and was responsible for the operation of five program sites serving
twenty-five individuals and employing fifteen staff members. Duties included screening, hiring,
training and supervising direct care staff, budget development and control, interpretation and
application of state regulations, securing and negotiating COP and CIP funding for continued
living arrangements and new programming. Responsible for developing and implementing
Individualized Service Plans. Additional duties included extensive collaboration and case
management with community boards and agencies.
Education University of Wisconsin - Whitewater: Completed majority of upper division
requirements for Bachelor’s Degree in Management of Computer Systems.
University of Wisconsin – Rock County: Earned an Associate of Science degree.
Blackhawk Technical College – Janesville: Earned an Associate Degree in Mechanical Design.
Certificates in multiple training curriculums regarding all facets of service delivery
enhancements, automotive EDI structure, Microsoft SMS, WSUS and Powershell, Handling of
HIPPA information.
Communit
y
- Received United Way Hero Award for road side CPR on a heart attack victim.
- Volunteered for local parks clean up and tree planting.
- Volunteered for performing maintenance at the local battered woman’s shelter.
- Volunteered for two years as a mentor for elementary school children
- Volunteered helping out at the Rock County Humane Society.
- Volunteered helping move the Stateline Literacy Council to a new location.
