1. Jonathan Porter
2004 Redwood Pl. Denton, TX 76209 – jcporter09@gmail.com – (817) 487-5371
EDUCATION
University of North Texas
 Pursuing a Bachelor of Science in Biochemistry
Tarrant County Community College
EXPERIENCE
Starbucks Coffee- Highland Village, Denton
(Shift Manager) May 2012-November 2012, October 2014-Present
 Create daily deposits and manage register cash drawers
 Train and mentor new employees on how to successfully accomplish their job responsibilities
 Communicate with higher management on a daily basis regarding the store’s performance
 Supervise partners to ensure compliance with Starbucks policies and procedures
Starbucks Coffee- Mansfield, Hickory Creek, Highland Village, Mansfield & Denton
(Barista) April 2010-Present
 Provide great customer service by interacting with customers in order to ensure a pleasant experience
 Explain the menu options to customers and offer suggestions based on a customer’s needs
 Take accurate orders so that customers can receive their beverages and food in a timely manner
 Assist management and co-workers to uphold a positive and productive work atmosphere
 Abide by health code standards in order to maintain a sanitary environment
 Perform individual daily task proficiently to meet overall productivity goals
 Operate cash register and follow Starbucks cashier protocol in order to avoid monetary issues
 Responsible for the inventory during my assigned shift
Home Depot- Mansfield, TX (Garden/Freight Associate) August 2008-August 2010
 Operated forklifts and other machinery to restock shelves
 Prepared and set up displays for holiday specials
 Participated in Home Depot online safety courses in order to stay up to date on safety procedures
 Provided customer service by helping customers find products for their specific needs
AT&T- Hurst, TX (Premises) July 2007-September 2007
 Provided great customer service by calling customers to confirm appointments and work orders
 Explained product options to customers and offered suggestions based on a customer’s needs
 Installed hardware into customer’s Network Interface Device (NID)
 Checked the neighborhood SAC box to diagnose the system’s functionality
 Kept up with appointment in an organized and timely manner
References available upon request