1. 2 of 1PagePancee Rashed / Resume
Pancee Emad Rashed
Gender: Female – Birth date: 14/7/1991
Nasr City, 10th
District, Next To Vodafone Store
Mobile: 01011284327
E-mail:pansyrashed@gmail.com
Objective Seeking a challenging position in a multinational organization where I can contribute
my experiences, knowledge and business organizational skills.
Education
2008 - 2012 New Cairo academy Cairo, Egypt
Bachelor degree - English Commerce
Major: Accounting GRADE: Very Good (B+)
Al Manhal Language schools Cairo, Egypt
Thanwya Amma – Literature
June – September 2016 Insutech Cairo, Egypt
Marketing Assistant
Work experience Job Responsibilities:
 Assembles consumer rating reports by compiling, consolidating, formatting, and
summarizing information, graphs, and presentations.
 Updates competitor database by inputting data from field sales; compiling,
consolidating, formatting, and summarizing information, graphs, and presentations;
distributing reports.
 Publishes pricing schedules by verifying freight rates, charges, and allowances.
 Supports sales presentations by assembling quotations, proposals, videos, slide
shows, demonstration and product capability booklets; compiling account and
competitor analyses.
 Prepares mailers and brochures by formatting content and graphics; arranging
printing and internet packages.
 Maintains marketing library by checking and replenishing inventory.
 Provides marketing tracking and research information by collecting, analyzing, and
summarizing data and trends.
 Updates job knowledge by participating in educational opportunities.
 Accomplishes marketing and organization mission by completing related results as
needed.

2. 2 of 2PagePancee Rashed / Resume
November 2015 – June 2016 Contact Group Cairo, Egypt
Project Coordinator
Work experience Job Responsibilities:
 Supporting the Project Manager in the delivery of projects
 Manage & Analyze information of projects progresses
 Monitoring projects schedules and budgets, preparing progress reports, and liaising
with key stakeholders.
 Updating Project Management Products content.
 Effectively communicate project expectations to team members and stakeholders in a
timely and clear fashion.
 Handling all projects logs according to the defined strategies.
 Processing configuration & quality management assignments
 Organizing Projects meetings with Stakeholders and Project Board.
 Transcribing project interviews and meetings; writing Board minutes
 Design, Update and enhance all standard templates for department.
October 2014 – October 2015 Tabibi Medical Center Cairo, Egypt
Call Center Operations Representative
Work experience Job Responsibilities:
 Records and processes orders and/or inquiries received by mail, telephone, and/or
through patient direct contact.
 Provides timely response to patients’ inquiries by telephone and/or email in an in or
outbound service center, consistent with service and quality standards.
 Develop first opinion on case to either recommend hospital admission or prepare a
pre-visit report for the doctor.
 Provides pricing, availability, and schedules information within established guidelines.
 Receives inbound and outbound calls to patients in a confidential manner with strict
adherence to policies and procedures.
 Operates on Tabibi 24/7’s software. This includes patients’ data entry to the system,
concluding reservations for sick visits, well checks, vaccines scheduling, and
emergency home visits, making follow up calls when necessary, and ascertaining the
reason for a patient's call. Follows established protocol to appropriately refer a
physician or specialist to caller.
 Verifies and enters into a computer database patients' demographic and medical
history.
 Provides correct information or directs the call to the appropriate team member or
department while maintaining a high level of professionalism.

3. 2 of 3PagePancee Rashed / Resume
Work experience
October 2012 – December 2013 Teleperformance Egypt Cairo, Egypt
Call center representative/Technical support agent
WIND mobile, Canada
• Serves customers by providing product and service information; resolving product
and service problems.
• Attracts potential customers by answering product and service questions; suggesting
Information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure
resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer
information and analyzing customer needs.
Summer training MIDOR “The Middle East Oil Refinery” Cairo, Egypt
Trainee Internship
• Cooperating with companies that do not own labs in Egypt to refine their Crude Oil in
order to produce the requested products.
• Being the link between the company in question and MIDOR’s management providing the
documents regarding the logistics information, such as assessing the order at hand,
payment details, and evaluating the quality of resources (crude oil) received in order to
be processed.
Summer training NBE “National Bank Of Egypt” Cairo, Egypt
Trainee Internship
 El Borg branch – handling transactions and reports.

4. 2 of 4PagePancee Rashed / Resume
Personal • Marital status: Single
• First language: English, Second language: German.
Skills
• Proficient user of Microsoft Office (Word, Excel, and PowerPoint).
• Accepting challenging situations and hopeless cases and turning them into a success.
• Excel in accomplishments within a limited time frame while under pressure.
• Cooperating with other employees to ensure a productive work environment
• Go getter, customer focused and result oriented.
• Having a successful client-employee relationship in almost every transaction.
 Problem solving.
 Decision making.
 Negotiation skills.