1. Expert on Time Consulting © 2015
1
Kathi Toll, Managing Director
Selected Contributions
Led the assessment, development, and execution of a corporate and field
organization realignment for a billion dollar luxury beauty and grooming brand.
Managed the PMO with work streams focused on process improvement, role clarity,
professional development, and change management, which enabled better cross-
functional collaboration and improved business results.
Led a transformational program that refocused stores on selling for a national luxury
goods department store chain. Converted task-oriented management and associates
into a selling and customer-focused store team with corporate and regional functions
aligned around the needs of stores.
Led a cross-functional team to redefine the in-store customer experience for a
leading US athletic footwear company. Delivered a prioritized and time-sequenced
roadmap for initiatives focused on removing non-value added tasks from the stores.
Improved the quality of service delivered by associates and developed a consistent
and sustainable service culture within the organization.
Led the creation of a new retail division for a disaster restoration services company.
Created a business plan that included a pro-forma financial model, a marketing plan,
a scalable organization structure, and adjunct distribution channels. Operationalized
the business plan by crafting a joint venture with a major home improvement retailer.
Launched three retail pilot markets by developing and implementing a performance
management program for the field management and store associate levels.
Managed the start up of a beauty/bath retailer’s international division, including
developing the strategy for identifying and approaching the appropriate target
customer, merchandising, marketing, operations and recruitment and training of field
management staff.
Clients
• P&G Prestige
• Saks Firth Avenue
• Nike
• Dollar Tree
• Estee Lauder
• Jos. A. Bank
• H2O Plus
• Lancôme
• Lowe’s
• Macy’s
• ServiceMaster
Areas of Expertise
• Change Management
• Internal Communications
• Training & Development
• Project Management
• Sales Management
• Customer Experience
• Store Operations
• Business Transformation
• Business Plan Development
• Marketing