1. KATERINA DELIGIANNI – CV – September 2015
Katerina Deligianni
44 D.Falireos, Athens, 18547, Greece ● Mob. 0030 6979889099
● e-mail: kat.deligianni10@gmail.com ● DoB: 5/8/1981
Key skills and personal abilities
● Ability to plan organize & control activities & staff
● Ability to work calm under pressure & reach targets
● Ability to maximize productivity & efficiency
● Team working and problem solving
● Ability to motivate and lead others in a team environment
● Excellent verbal & written communication skills
Skills
Excellent working knowledge: Microsoft Word, Εxcel, PowerPoint, Access, Publisher, SPSS statistics
program & various administration systems
Language Greek as mother tongue, excellent English, basic German
Work experience
● Hellenic Post Office Customer Service Assistant (15 Apr 2015 - present)
 Selling stamps and dealing with letters and parcels
 Accepting bill payments
 Banking and savings services
 Paying out pensions and benefits
 Maintaining daily reports of transactions
● Participated in a five-month NSRF programme for Piraeus Municipality, posted at the City
Council as administrative support (Feb 14 – Jul 14)
● Project Supervisor at a call center for a National Health Service Project (Newsphone Hellas)
September 2006 – November 2012
 Supervising a team of 50 people
 Managing team and individual performance
 Ensuring all administrative records are completed accurately
 Ensuring professionalism and high quality is continually maintained
 Monitoring staff attendance and performance levels
 Training new staff
 Preparation of relevant report and document for senior managers
● Team leader at a call center for 11880 project /Customer service(Newsphone Hellas) July 2005 –
August 2006)
 Monitoring & reporting on standards & performance targets
 Handling client enquiries
 Arranging & chairing monthly team meetings, focusing on targets & achievement
 Ensuring all administrative and IT records are entered and updated correctly
 Providing prompt and accurate information on individual performance.
● Administration support and advertising: for a sport journalist at Super Sport FM, (11/’04 – 05/’05)
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2. KATERINA DELIGIANNI – CV – September 2015
 Deal with customer enquiries by telephone.
 Writing articles for an athletic newspaper and magazine.
 Compliance agenda
 Promotion and advertising
● Administrative support: “Hallmark at Goldsmiths Group Plc”, (9/2003 -7/2004), Leicester, Great
Britain
 Customer service by telephone
 Customer data entry
 Sending commercial e-mail
 Responsible for archiving
● Marketing assistant. Marketing and Display at Goldsmiths Group Plc (1 month practice 8/2003 –
9/2003), Leicester, Great Britain
 Editing in company’s monthly newsletter
 Responsible proposals for advertising material
 Helping on the display
● Sales Consultant “Jacques Vert Plc, House of Fraser”, (9/2002 – 7/2003), Plymouth, Great Britain
 Customer service
 Dealing with merchandising standards and deliveries
 Supporting the retail manager to achieve department and company objectives
Education
● BA(Hons) Combined Business/Marketing
University of Plymouth, Business School (2000-2003)
●
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International Foundation Program, 2.1, IELTS 6.5, University of Plymouth (1999-2000)
8th
Internet & E-Business Innovation Conference (Hellenic Centre of Business Management 12/2012)
● Volunteer Special Olympics of Athens 2011
● 10ο
Conference on Public Relation & Communication (Hellenic Centre of Business Management,
17/3/2008)
● Seminar “Principles of Advertising, implementing design”.Kariera Seminars (12/2/05)
● Seminar “Course Representative” referred to time management, problem solving, team working &
communication-University of Plymouth (1999-2000)
References
● Mrs Rokka Dora, Operations Manager, Newsphone Hellas
● Ms Debbie Knight, Operations Manager, Hallmark Dpt, Goldsmith Group, Leicester, LE3 1TT, Great
Britain
● Mrs Brenda Warrick, Sales Manager, Jacques Vert Plc, House of Fraser, Plymouth, Great Britain
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