1. SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE
EDUCATION
TIFFANY MOORE8589 Hilma Rd, Jacksonville, Fl 32244 | C: 904-234-6740 | tmoore.tm59@gmail.com
Results-oriented CSR with diverse background in management and customer service. Dedicated to
providing excellent customer service and making operational and procedural improvements.
Meticulous attention to detail
Focused on customer
satisfaction
Client relations specialist
Degree in Medical Assisting
Skilled multi-tasker
Scheduling
Deadline-oriented
Data Entry
Reduced staff turnover by 10% in one year by implementing several
well-received team and morale-building programs.
Managed call flow with up to 5 calls in queue per minute.
Promoted to Account Manager after 6 months of employment.
04/2013 to 05/2016 Office Manager/Data Entry
Maruti Transit － Jacksonville, FL
Verified that information in the computer system was up-to-date and
accurate.
Created monthly reports for records, closed terminated records and completed
chart audits.
Verified and logged in deadlines for responding to daily inquiries.
Assisted with payroll preparation and entered data into cumulative payroll
document.
Organized billing and invoice data and prepared accounts receivable and
expected revenue reports for controllers.
Resolved customer questions, issues and complaints.
Monitored the daily activities of 9 on site staff.
06/2009 to 02/2013 Accounts Manager
Aarons － Jacksonville, Fl
Monitored the daily activities of 6 customer service staff.
Improved service quality and increased sales by developing a strong
knowledge of company's products and services.
Interviewed, hired and trained new quality customer service representatives.
Provided detailed monthly departmental reports and updates to senior
management.
Addressed negative customer feedback immediately.
Effectively communicated with team members to maintain clearly defined
expectations.
Developed rapport with the customer base by handling difficult issues with
professionalism.
03/2004 to 05/2009 Medical Assistant
Diagnostic Cardiology － Jacksonville, FL
Read and recorded temperature, pulse and respiration.
Prepared patient rooms prior to their arrival.
Support duties for diagnostic and technical treatment procedures, such as
setting up and operating special medical equipment and apparatus.
Performed routine tests such as urine dip stick, vision and hearing tests.
Observed and documented patient status and reported patient complaints to
the case manager.
Performed lab tests and communicated results.
Venipuncture
1999 GED

2. Florida Community College － Jacksonville, Fl, USA
2003 Associate of Science: Medical Assistant
North Florida University － Orange Park, Fl
2010 Customer Service Manager Certificate (CSMC)