Recently married. Updated resume with my married name.

1. KAREN TRUSKA HICKS
4701 Shadow Fork Cove * Arlington, TN 38002
* Cell: (901) 834-8742 * Email: truska3@comcast.net
SUMMARY
Proven ability to assume challenging roles, perform in visible positions and work under
pressure to meet deadlines and produce results. Self–starter; effective working both
independently and as a team member. Possess strong analytical skills with excellent ability to
quickly assess problem areas and provide real time solutions.
* Accounts Receivable / Billing / Cash Application * 25 years Accounting / Finance
* Extensive Excel Spreadsheet Reporting * Advanced Microsoft Word
* Problem Analysis and Resolution * Detail Oriented
* Excellent Credit Card / Chargebacks Knowledge * Professionalism and Positive Attitude
* Strong Organizational and Leadership Skills * Self Motivated and Self Managed
* Exceptional Verbal/Written Communications Skills * Team Player
PROFESSIONAL HIGHLIGHTS
Monogram Foods, Memphis, TN
2014 – 2015
Accounts Receivable Manager:

 Managed cash applications, deductions and credit and collections.
 Supervised and backed up a team of four representatives and temporary student
 Researched and identified problem areas in the cash application and deduction
processes.
 Initiated new procedures to restructure and resolve inefficiencies.
 Provided coaching, training and support to team members.
 Prepared daily and monthly reporting.

2. KAREN TRUSKA HICKS
Stratas Foods, Memphis, TN
2009 – 2014
Accounting Supervisor – Cash & Invoicing:
 Supervised and backed up a workgroup of three representatives.
 Researched and brought resolution to invoicing and cash application related issues.
 Documented procedures necessary to make adjustments to customers’ accounts.
 Reviewed and processed cancel/rebill, credit and debit requests from various
departments to make adjustments to customer accounts.
 Provided coaching, training and support to team members.
 Prepared daily and monthly reporting.
Accounting Supervisor – Deductions:
 Supervised a workgroup of seven deduction resolution representatives.
 Transitioned deduction resolution process in-house from an outsourced agency.
 Developed and documented instructions for the deduction resolution process.
 Reviewed deduction packets from representatives to validate for correct
documentation and accuracy.
 Provided training and support to team members.
 Prepared reporting to assist with deduction management.
Lead Billing Representative:
 Transitioned the majority of billing responsibilities from Decatur, IL to Memphis.
 Created invoices for customer orders shipped out from various plant locations.
 Created an instruction packet for the billing process.
Cash Application Representative:
 Applied customer payments in a timely and accurate manner.
 Reduced open cash from over $10m to under $1m within three months.
 Created an instruction packet for the cash application process.
 Trained incoming cash application representatives.
 Structured and streamlined manual processes with an automated offset report and
an excel-formatted open cash report.

3. KAREN TRUSKA HICKS
ACH Foods, Memphis, TN (Accountemps)
2008 – 2009
Lead Deduction Representative:
 Managed deduction team from Accountemps providing training and support.
 Reviewed deduction packets prepared by the team for accuracy and correct
documentation.
 Researched and resolved outstanding customer deductions.
First Data Corporation, Memphis, TN (Formerly Concord EFS)
2001 – 2008
Business Project Manager:
 Led a project team in the creation of an automated reimbursement payment program
from a manual payment process.
 Researched and identified all automation development discrepancies in order to
improve the program quality.
 Communicated with various levels of management both internally and externally to
insure customer satisfaction with the new reporting process.
Accounting/Financial Analyst:
 Managed the reimbursement process to insure payments were received timely.
 Resolved discrepancies according to contract and customer satisfaction.
 Prepared various excel spreadsheet reports for financial trending and forecasting.
 Reduced expenses by developing excel spreadsheet reports for customers.
 Created payment files and trending reports providing more accurate forecasting.
Billing Specialist:
 Produced accurate invoices by being well informed with contract information.
 Developed spreadsheet reports which provided support documentation for
merchants and various departments.
 Established a strong rapport with account managers on billing updates to guarantee
customer satisfaction.
 Authorized payment for gift card vendor invoices and created a more efficient
invoicing method.
 Managed merchant account profiles by maintaining accurate information which
reduced billing errors.

4. KAREN TRUSKA HICKS
Federal Express, Memphis, TN
1997 – 2001
Accounts Receivable Representative:
 Administered National/Global customer accounts to identify and resolve a wide
range of billing, payment and system issues.
 Protected receivables by being knowledgeable of systems.
 Developed a strong positive work relationship with customers, various levels of
management and other departments.
 Created a variety of reports to assist collection department in tracking results on
accounts, workgroup goals and account representative goals.
 Prepared and led a training class on Microsoft Word and Excel.
EDUCATION:
State Technical Institute, Memphis, TN
Studies In: Computer Accounting
Memphis State University, Memphis, TN
Studies In: Business
SPECIAL INTERESTS:
New Hope Christian Church, Bartlett, TN
Youth and College Sponsor 2004 - Current
 Led girls small group bible studies for Jr. High, High School and College age students.
 Assisted in Life Hurts God Heals program for High School girls
 Assisted in Life’s Healing Choices for adult women
 Coached High School Co-Ed Softball
 Traveled and led small groups summer camp programs