1. Kevin W. Dion
132 North Street, Trumbull, CT 06611
(860) 490-8299 Kwd5040@gmail.com
SENIOR-LEVEL OPERATIONS MANAGEMENT
Professional Profile
 High performing operations management professional with expertise in optimizing organizational processes
and revenue.
 Skilled strategist with a record of transforming strategic plans and client vision into workable solutions
benchmarked to industry standard key performance indicators.
 MBA educated, Six Sigma Black Belt and IFMA trained, management professional with a proven track record
of leadership, process improvement, and operational success.
Areas of Expertise
 Strategic planning and leadership
 P&L management
 Planning /deployment of operational assets
 Continuous improvement of operational
processes and standards
 Client management and contract negotiation
 Vendor sourcing and negotiation
 Team building and staff retention
 Business and revenue growth
 Facility and CMMS management
 Effective executive and client communication
 Project planning and development
Professional Experience
Director of Operations, Owens Realty Services, 2014- Present
 Oversee the profitability and operational execution of 24 facility management contracts with
government and commercial entities in CT, NY, NC, and FL.
 Responsible for leading and managing 18 property managers and 135 technical, custodial, and
support staff in the facility and custodial management of 7.4 million square feet of commercial office,
retail, and residential space.
 Orchestrated the turn around of an unprofitable $4.7 million annual, 1.1 million square foot account
by completing an operational review, creating a new functional organizational chart, implementing
new standard operating procedures, and restructuring the staff and their asset deployment.
 Increased profitability by 6% and overall client satisfaction on a $1.3 million annual, 750k square foot
governmental building account with poor onsite staff performance and contract compliance issues.
Account operations were reviewed and brought into full compliance, underperforming staff were
replaced or reassigned, and a successful client communication program implemented.
 Provide communication to executives regarding ongoing operational process analysis, account
profitability, account growth, employee relations, and compliance issues.
 Attend new business request for proposal meetings and building walk-throughs for the company.
Complete request for proposal questionnaires, building summaries, and pricing for the bids.
International and cultural experience in Munich, Germany while supporting spouse in
2 year overseas assignment, 2012-2014

2. Vice-President, Portfolio Project Manager, Webster Financial Corporation Waterbury, CT 2005-2011
 Executed and reduced by $250k the retail bank’s annual $7MM corporate real estate operating
budget for 4 corporate and 118 retail locations. Provided monthly actuals, projections, and variance
reports to executives. Managed facilities construction and maintenance projects, created standard
operating procedures, completed requests for proposal, managed vendor relationships, and negotiated
internal and external approvals.
 Led the acquisition and integration of a local retail bank with 18 branches and 2 corporate buildings.
Duties included merging of overlapping branches, renovation and construction management,
employee onboarding and attrition, setting operating policy and procedures, marketing, and budget
creation, management and variance analysis, along with providing a weekly executive summary.
 Performed analysis of the retail infrastructure and profitability based on direct contribution,
transaction volume, and overall branch condition and growth. Presented findings and
recommendations to senior management.
Sergeant, Town of Manchester- Police Department, Manchester, CT, 1995-2004
 Quickly promoted to sergeant within 3 years of service in a 125 sworn officer department.
 Supervised over 20 employees as a sergeant of the police department.
 Managed large facility capital and maintenance projects while in the role of support services
sergeant.
 Created and maintained standard operating procedures and building maintenance safety training.
 Completed performance evaluations and performed career-development mentoring.
 Assisted in the preparation of local government agency’s $10 MM annual operating budget.
Education
Villanova University, 2008
Black Belt Six Sigma
University of Connecticut, Storrs, CT, 2001
Master of Business Administration - Management / Accounting
University of Connecticut, Storrs, CT, 1993
Bachelor of Science in Agronomy and Animal Science
Computer Skills:
 Knowledgeable in WinTeam, Yardi, MicroMain, Archibus, School Dude, MP2, all Microsoft Office
products including Excel, PowerPoint, MS Project, Access.