1. Lisa Anne Salazar
lisa.salazar.74@comcast.net
ABM INDUSTRIES – Client Solutions January 1, 2011 – June 30, 2015
Corporate Billing Analyst
Duties and responsibilities included but are not limited to the following:
 AR Accounting for eight high profile accounts with the sole responsibility to effectively manage over one million dollars in revenue
on a monthly basis.
 Preparing all necessary control sheets per customer requirements to ensure all billing is balanced and booked accurately and
efficiently.
 Establishing and maintaining existing locations, new locations, and closing locations.
 Consolidating invoices to bill customers for all services and supplies purchased for customers.
 Producing bimonthly reports on all accounts for current revenue status and payments past terms.
 Problem solving with customers for resolutions to keep their accounts in good standing.
 Effectively communicating by phone and/or e-mail with customers to meet their account specific needs.
Computer programs expertly used:
1. Citrix
2. JD Edwards Oracle
3. JD Edwards One World
4. Microsoft Business Programs
5. Corrigo Systems
6. Lotus Notes
7. Enterprise Analytics
ABM INDUSTRIES – Janitorial Division Nov. 4, 2008 – December 31, 2010
Billing Specialist for the West Houston Branch
Duties and responsibilities included the following:
 Effectively managing 282 established contracted customer accounts for service on a monthly basis also demonstrating flexibility by
processing any emergency or one time work orders that may arise.
 Establishing and maintaining new customer accounts.
 Producing monthly labor reports on current employees to bill back the customers accordingly.
 Collecting and reviewing monthly customer verifications to process, bill, and mail current invoices accurately and efficiently.
 Consolidating invoices to bill customers for all supplies purchased for customers.
 Timely running monthly aging reports to follow up with customers for payments and provide status reports to the managers on
each account.
 Reconciling and running monthly revenue reports to ensure my branch meets and /or exceeds projected revenue every month.
 Preparing mid-month sales projections for managers.
 Analyzing and adjusting budget entries on a monthly basis for accurate accounting to match work and labor numbers.
 Presenting budget and sales reports to managers and staff.
 ©©Preparing and processing monthly commission payments for the project managers while also handling expense reports for fellow
employees and senior managers.

2. YMCA of Greater Houston, Texas March 4, 2004 – March 2, 2008
Billing Coordinator/Office Assistant and Membership Administrative Assistant
Duties and responsibilities included the following:
 Provided administrative and secretarial duties. I supervised and handled office details for the Office Director and
Membership/Marketing Director.
 Produced correspondence such as invoices, letters, flyers, emails, reports, forms and information material.
 Executed the management and entry of program and individual accounts and contacts.
 Processed and adjudicated the entry of childcare accounts, also the termination of delinquent accounts.
 Prepared accurate reports of credit card transactions and return drafts of current members.
 Handled disputes and settled inconsistencies, keeping within association guidelines and regulations, with customer accounts in a
professional and friendly manner to completion.
 I maintained efficient, organized and updated records by producing and dispersing high volume mailings that include invoices and
account-specific language letters informing our member of specific pending activity on their account.
 Prepared and disseminated up to date and accurate reports of new members, current members and terminated members.
 Served as liaison for directors and supervisors whenever appropriate.
 I ensured the security of sensitive files with personal information that I kept private and use for the YMCA.
 I determined eligibility and calculated amount to be awarded to members applying for financial assistance.
 I filed monthly reports with state agencies and other organizations.
 Prepared daily income reports and made bank deposits. Also, collected and recorded all monies received from payments.
 Coordinated arrangements for meetings and events. I handled the details of such functions such as setting up, notifying and in the
preparing of materials for such functions.
EDUCATION
- Essex Community College/Baltimore, MD
Business Major and Accounting /1993-1995
- Overlea Senior High School/Baltimore, MD
Graduation with Honors/ May 1993
PERSONAL GOAL
To always keep the goals and values of my employer at heart by doing good work with integrity and
taking pride in all that I do; also, to always be respectful, responsible and honest towards my employer
and fellow employees.