1. Cindy Lormand
3901 Caylan Cove
Birmingham, Al. 35215
205-567-8842
z3rdstr@gmail.com
SKILLS
Twenty-three years experience in banking, finance, dispatching, routing, accounts
payable and receivable, payroll taxes, sales taxes, and customer service. Self motivated
and quick learner. Excellent written and verbal skills. Multi-task oriented. Experienced
with Windows 98, XP, Word, Excel, Clippro, Triad, Lightspeed, CMS, System Five and
various financing programs.
PROFESSIONAL EXPERIENCE
Andy’s Landscape- Office Manager/ Administrative Assistant/Turf & Maintenance
Manager
2005-Present
 Secretary to President
 Accounts Payable & Receivable
 Office, Maintenance & Turf Manager
 Human Resource Clerk
 Data Entry Clerk i.e. payments, credit cards, invoicing, checks and balances.
 Customer Service
 Employee scheduling for all three locations.
 Routed Sales Associates
 Sales ($648,000 in 2015)
Classic Gardens & Landscape- Administrative Assistant/ Office Manager
1998-2000 / 2003-2006
 Secretary to President and Vice President
 In less than two years grew customer base from 1222 to 1600
 Set up Preventative Measure to limit customer complaints
 Routed sales associates and ensured potential customers were contacted
 Processing customer complaints in a timely manner
 Reviewed documents and records daily to ensure effective operation
 Served incoming customers at the Garden Center
 Set-up process for product delivery
 Handled all financial activities of center i.e. payments, credit cards, invoicing,
checks and balances

2.  Cross trained fellow employees
Wilbur Corporation (Plumbing/HVAC) – Dispatcher, Customer Service Rep (CSR)
2000-2003
 Statistical controls i.e. efficiency, drive time, and up sales
 Processing and prioritizing customer requests in a timely manner
 Grew business requiring 2 new trucks and 3 additional technicians
 Collected delinquent accounts receivable
 Improved document and record control
 Improved bill payment to vendors
 Routed technicians
Smith Brothers Motorcycles- Finance and Insurance Manager
1994-1998
American General Finance- Loan Manager
1985-1994
EDUCATION
Graduate of John Carroll High School
Property & Casualty Insurance License
Notary Public