Recorded webinar: http://slidesha.re/1bvM6J6 Subscribe: http://www.ksmartin.com/subscribe To purchase the book: http://bit.ly/VSMbk Being lean isn’t just reserved for Manufacturing processes - information-intensive operations such as Service and Knowledge processes have the ability to be lean too – let us show you how! Get the scoop on applying Value Stream Mapping, a critical tool in Lean transformation, in Office and Service environments. What's covered: - The key differences between Manufacturing and Office/Service Value Stream Maps - The process of Value Stream Mapping in Office and Service environments - Common wastes in Office and Service environments and goals for future state planning - Digitally capturing, sharing, and storing Value Stream Maps