Here are a few clarifications on the utility scoring:
- Initiative contribution is an estimate by the presenter of how well the initiative meets each utility factor, on a scale of 0 to 5.
- Class utility rules define the weighting given to each utility factor for projects in that class. These weightings were set based on the company's strategic priorities.
- The initiative score is calculated by multiplying the initiative's contribution by the class utility weighting. This gives a score out of 100 for how well the initiative meets the utility definition for its class.
- Initiative utility is the initiative score expressed as a percentage of the maximum possible score for that class. This allows initiatives from different classes to be compared on the same scale.
Seven Secrets Of Tapping Into The Power Of Your PeopleAndrewLi
My presentation leads you through the most effective, cutting edge techniques in the world for getting your people to go with you on any journey of change. Contact me to assist you with your key stakeholders.
Seven Secrets Of Tapping Into The Power Of Your PeopleAndrewLi
My presentation leads you through the most effective, cutting edge techniques in the world for getting your people to go with you on any journey of change. Contact me to assist you with your key stakeholders.
Willowtree Advisors has designed a Lean Enterprise Initiative that includes a Lean transformation framework and a philosophy for Lean Six Sigma and Change Management approaches that could translate to any industry.
This presentation shares a case study of pioneering work completed with Northwestern Mutual, in which we identified and proved a series of leader behaviors that predicted productivity performance. I served as the program's agency lead and lead planner.
To succeed in a highly competitive market businesses strive hard to provide customer service through a contact center or a call center. But, setting up a call center division internally can put a huge financial burden on the company which might in turn compromise its quality of customer care. The presentation deals with the methods that businesses can adopt to reduce call center costs.
Invensis Technologies provides effective Customer Care Call Center Outsourcing Services that will be highly beneficial in creating satisfied and loyal client base that will ensure positive referrals for your business. By partnering with Invensis technologies, you will be able to build the brand value of your business and implement an effective Customer Relationship Management (CRM) strategy. (http://www.invensis.net).
Invensis Technologies is an ISO certified and a leading Call Center Outsourcing Company that effectively addresses all the needs of your customers through various services such as billing support, order management and processing, claims processing, returns and refunds, service dispatch and delivery. For more details please visit:
http://www.invensis.net/call-center-outsourcing/outsource-customer-care-call-center-services.php
To find out more about our services and benefits of partnering with us, please contact us at sales{at}invensis{dot}net or you can call us from US +1(302)-261-9036 ; UK +44 203 411 0183 ; AUS +61 3 8820 5183 ; IND +91 80 41155233.
Willowtree Advisors has designed a Lean Enterprise Initiative that includes a Lean transformation framework and a philosophy for Lean Six Sigma and Change Management approaches that could translate to any industry.
This presentation shares a case study of pioneering work completed with Northwestern Mutual, in which we identified and proved a series of leader behaviors that predicted productivity performance. I served as the program's agency lead and lead planner.
To succeed in a highly competitive market businesses strive hard to provide customer service through a contact center or a call center. But, setting up a call center division internally can put a huge financial burden on the company which might in turn compromise its quality of customer care. The presentation deals with the methods that businesses can adopt to reduce call center costs.
Invensis Technologies provides effective Customer Care Call Center Outsourcing Services that will be highly beneficial in creating satisfied and loyal client base that will ensure positive referrals for your business. By partnering with Invensis technologies, you will be able to build the brand value of your business and implement an effective Customer Relationship Management (CRM) strategy. (http://www.invensis.net).
Invensis Technologies is an ISO certified and a leading Call Center Outsourcing Company that effectively addresses all the needs of your customers through various services such as billing support, order management and processing, claims processing, returns and refunds, service dispatch and delivery. For more details please visit:
http://www.invensis.net/call-center-outsourcing/outsource-customer-care-call-center-services.php
To find out more about our services and benefits of partnering with us, please contact us at sales{at}invensis{dot}net or you can call us from US +1(302)-261-9036 ; UK +44 203 411 0183 ; AUS +61 3 8820 5183 ; IND +91 80 41155233.
Rod Jones MasterClass - World Class Call Centres - The Key Strategic Issues -...C3Africa
World Class Call Centres - Strategic Issues.
Slike deck from the internationally acclaimed 2 Day Rod Jones Contact Centre MasterClass seminar. This seminar is aimed at middle to senior management involved in call centres or planning to develop or reengineer a call centre.
Cost Reduction Strategies:Focus and TechniquesThomas Tanel
This is a highly concentrated presentation that addresses the differences among price, cost, and TCO; what cost reduction strategies to focus on; and an overview of various techniques, as well as when and where to use them. Faced with excruciating competitive pressures, many senior C-Level executives require maximum effort from every part of their organization to survive. Today, purchasing, acquisition, procurement, contracting, and supply management professionals must be the most progressive cost reduction oriented group in the company.
For many organizations, senior C-Level executives set forth annual purchasing, acquisition, procurement, contracting, and supply management goals that mandate cost reductions. Regardless of the cost savings, avoidances, or containments achieved previously, you are faced with new cost reduction initiatives and objectives.
To make the goal of cost reduction a reality, we cannot focus solely on the price. We must examine the total cost of ownership to your organization, which means moving beyond the organizational environs to include suppliers, internal customers, other allied business functional entities, and external customers. By working both internally and externally with these stakeholders, cost reduction opportunities will become visible.
A typical purchasing, acquisition, procurement, contracting, or supply management professional will help reduce supplier prices and avoid incremental costs. A good purchasing, acquisition, procurement, contracting, or supply management professional will reduce costs by lowering both costs of acquisition and risks of supply. A great purchasing, acquisition, procurement, contracting, or supply management professional will reduce total costs across the board, increase service levels to the internal customer, make a significant contribution to the bottom line, seek value-added opportunities, and help to delight the organization’s customer. This type of professional also balances supply related costs and cycle time for the lowest overall cost, at the best value, while seeking risk optimization rather than risk minimization strategies.
Making Architecture Business Value Driven - Dave Guevara
The Denver IASA June 2008 meeting looked at the Business of Architecture. This discussion will look at one part of the broad topic, the business and strategic alignment processes that align IT to be business value driven.
The alignment that we will focus on is between the strategic intent of a company, and the capabilities that are needed to implement the business processes and technologies that will execute that strategic intent. A case study example will be used to illustrate some of the “how to” methods for doing this in your organization. This session will be interactive.
In addition to discussion these new concepts relating strategic intent to capabilities (Business, Organizational, Technical, Integration) we will also take a brief look at getting from capabilities down to User Story inventories and ultimately into services development. Recent feedback from the Agile conference was that these concepts and their use were spot on to where the thought leadership is moving to in the Agile field.
Building a Business Technology Alignment: Techniques to Gaining HR Business T...HR Network marcus evans
Vana Matte, Dollar & Thrifty Automotive Group - Speaker at the marcus evans HR Technology Summit 2012, held in Las Vegas, NV, delivered her presentation on Building a Business Technology Alignment: Techniques to Gaining HR Business Team Confidence over IT
A top issue with IT service and support organizations today is how to drive greater business
value from SAP solutions. Most often, the degree of value is directly tied to the decisions
business leaders make on which SAP projects, enhancements, and new solutions they will ask
IT to deliver to their organizations. This presentation will dive into today\'s challenges facing
CIOs, technology delivery executives, and IT project managers: How do you balance the
customers\' demands for SAP enhancements against finite technical resources and managing the
IT portfolio? How do you build close, sustainable relationships with business leaders in order to
drive greater influence on the strategic direction of SAP within their operations? What changes
need to be made within IT itself (organizational structure, job roles, skills) in order to move
from an "order-taker" to a valued partner? This presentation will explore the role of the IT
business partner within Day & Zimmermann - the many successes achieved and challenges
faced in influencing the strategic direction of SAP within its businesses. The presentation will
provide detail on how Day & Zimmermann\'s IT business partners work with executive teams,
their sphere of influence on business and IT decision-making, and driving ownership together
with the interpersonal skills, organizational structure, and IT processes required for strategic
alignment between IT and business stakeholders.
This presentation was given by James Jameson, Business Unit Executive, Business Process & Decision Management, Growth Markets, at Impact 2012 in Mumbai on the 1st of June.
Salesforce is the leading virtual application for all enterprises with a large workforce. Salesforce is one of the best online cloud system for businesses because it enables easy collaboration amongst your sales, customer service, marketing team, and much more. All of the applications offered by Salesforce are known to be the best online cloud system because it's not only easy to use, but it's also easily manageable amongst your employees. All businesses need some sort of applications to save, store, and share data and this cloud computing system allows you to track and record different types of transactions and processes that usually takes up a lot of time and reduces the amount of productivity that your workforce could be performing. By managing and tracking all of your data, you can find errors to fill throughout any downtime through innovative products that act as a digital computing solution for all your business needs. Salesforce, the best online cloud system, allows you to improve productivity, efficiency, and your bottom line. Salesforce lives up to that potential as the leading virtual sales system for support for this very reason. If your looking for the best online cloud system then you've arrived at your destination. All businesses can benefit from many of Salesforce's AppExchange programs which allows you to use any of their developed leading CRM applications to collaborate and effectively organize and retrieve data. Hands down, Salesforce is the best online cloud system for businesses. Check out the slide to see why big corporations are saying Salesforce is the best online cloud system for businesses.
To try Salesforce go here http://billionairesintraining.com/partners/salesforce/, and enter REF:SLIDESHARESF in the "Interests" box at the bottom of the page. Thank you and I look forward to doing business with you.
Guqula pack for investors 6-10-22 (2).pdfExo Futures
We use the power of Latency to fund these changes
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Revolutionizing Impact Investing Through Blockchain Integration (3).pdfExo Futures
Blockchain is a fundamental component of a critical problem we've identified that is that Impact Investors mandates are misunderstood by Social Entrepreneurs and impact projects seldom meet the requisite mandate and desired outcomes. We can solve this by aligning Funding mandates and impact projects to the SDG's on a blockchain.
Africa's latent potential for sustainable communities WON.pdfExo Futures
Our mission is to create exponentially
sustainable community ecosystems of
shared value by creating new markets.
Social Entrepreneurs and Social
Enterprises are rising to the occasion
to meet this imperative.
Blockchain is a fundamental
component of a critical problem
we've identified that is that Impact Investors
mandates are misunderstood by Social
Entrepreneurs and impact projects seldom meet the
requisite mandate and desired outcomes.
We can solve this by aligning Funding mandates
and impact projects to the SDG's on a blockchain.
Leveraging Exponential Possibilities
We’re leveraging exponential technologies to be more human while embracing a digital future.
People are being left behind and
increasingly excluded from
economic development and
financial inclusion
Exponential thinking can liberate
and accelerate learning and
enlighten collective intelligence
How transformative is your digital vision? Have you considered:
The Transformation of Market
The Transformation of Business Models
The Transformation of Offering
The Transformation of Work
The Transformation of Velocity
The Transformation of Demand
The Transformation of Finance
The Transformative Mindset considers:
Massive Transformative Purpose
The Exponential Organisarion (Salim Ismail)
Adaptive and emergent (Org change capability)
Episodic to Continuous
Strategy, Marketing, Budgeting, Capabilities
Good for now, MVP, lean validation
Culture of Holacracy
Accountability and Self Managed Teams
In a world where more automation is paramount, the IT industry is the most manual
Technology is allowing for Increasingly disruptive business models: Lean and adaptable is the new normal. New business models are replacing old ones.
Your next competitor could come from anywhere: Unicorns are not hamstrung by legacy debt
Services providing automation and intelligence are available on demand
Establish the capability to disrupt yourself or someone else will
Customer is at the core of digital disruption. Customer experience and ever increasing customer expectations drive outside-in thinking and deployment. Start with the customer, stay with the customer, even when considering company objectives.
The digital disruption opportunity is for true customer centricity to pull service and convenience, leaving the customer wanting more and naturally increasing share of wallet.
It is no exaggeration to say that software is fundamentally changing the way that we as individuals interact with each other, companies and governments. When famed venture capitalist Marc Andreessen wrote that “software is eating the world”, he used a number of different examples of how software is disrupting traditional industries.
Contact us to optimise your :
Transaction, Program and Board Advisory
Innovation & strategy activation
Incubation & Entrepreneurship
Product viability & customer validation (MVP)
Prototype & go to market
IT Costs and Value Measures and Benchmarks
Business Agility through IT transformation
IT Value and Benefits Realisation
What is ? Modern business questions 2014Exo Futures
What is:
- Important
- Innovation
-- Is it only technology innovation?
- Entrepreneurship
- Money
- Cloud
-- Is it more than the internet?
- Mobility
- Big data
- Business Model
The future of innovation - meeting increasing business expectations, rapid in...Exo Futures
How will you meet increasing business expectations, rapid increases in the pace of business and technological change, shrinking technology adoption lifecycles, and a shortage of skills and resources?
The future of innovation provides some food for thought.
Focus on innovation for customer centricityExo Futures
The future of business innovation and agility will come from apps but legacy inertia is an inhibitor.
Business will seek more cost-effective ways to provide IT services.
Seek to decrease time to market.
Seek to Increase agility.
Growth will be driven by app development and application migration.
Out systems for procurement outpartner value propositionExo Futures
We need to focus on our core business, not on our support processes
We need agile, yet well governed support processes, but can’t do it ourselves
We need to clean up our procurement, contracting and asset management
We need sustainable working deliverables from procurement, contracting and projects in general
We need to scale / expand geographically
We need more capacity and to ramp up in response to a market need or project resource constraint
Benefits:
Focus on the right stuff- generating revenue through great service and products – not just great support services
Get cost efficient and optimised support or shared services
Fully auditable, transparent procurement, contracting, asset management and delivery assurance
Governance without fuss, delay or constraint
Scalable
Geographically unbound
Leading practice currency including agile and lean practices
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As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
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Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
3. CXO Advisor
Accelerated business decisions
2nd Annual IT Infrastructure Summit
Getting difficult IT infrastructure projects
approved without depending on ROI
3
4. Framing the topic
Why ROI is usually inappropriate for justifying IT projects
How to achieve alignment with business for all IT projects
How to get infrastructure projects approved without once
referring to ROI
What benefits to consider when implementing infrastructure
projects
How to govern projects from idea, through execution, to
achieving the value intended
4
5. ROI is the only way to evaluate the value of
projects?
What about compliance? Does nothing for your bottom
line (but it does keep you in
business).
What about that network What’s the ROI on a more
upgrade? stable, functionally rich
network?
What about the speculative Just call it ‘strategic’ and hope
project that could change the for the best?
industry?
What about the gorilla in the Do we fund someone’s ego?
corner who just wants it
because he wants it?
5
7. Background
For seven years we have been using the Three Role Model to
help businesses:
Budget
Understand their project investment portfolio
Prioritise their project investments to achieve maximum utility for the
business
This presentation will take you through how the Three Role
Model works and how initiatives in your portfolio can be
prioritised using the concept of utility
For budgeting and project investment portfolio management we have
other presentations
7
9. Porter’s value chain - sample
Strategy / Leadership / Innovation
Manufacture
Gain Process Collect
/ Deliver Distribute
Customers orders payment
service
Finance & Admin
Human Resources
IT
Supply chain
Legal
9
10. Porter’s value chain and three business roles
Strategy / Leadership / Innovation
Manufacture
Gain Process Collect
/ Deliver Distribute
Customers orders payment
service
Finance & Admin
Human Resources
IT
Supply chain
Legal
Generally then…
Shared and Strategy
support Core business Leadership
services Innovation
10
11. Keep up the momentum
Business Performance
Business Momentum
Mass = staff, branches, geography etc.
Speed = how fast and how dependent on continuity
Direction = vision, mission, objectives
Delivering on your
promise / value proposition
11
12. Apply three roles to business performance
Shared and Core business Strategy
support services Leadership
Innovation
Business Perforamcne
Momentum
line
12
13. Add five layers or rationales
Shared and Core business Strategy
support services Leadership
Innovation
May do
Business Perforamcne
Can do
Should do
Momentum
line
Must do
Doing
13
14. Different business drivers per layer
Shared and Core business Strategy
support services Leadership
Innovation
Provide support Differentiate Change the
Differentiate
Business Perforamcne
differently the business environment
Improve Improve core Change the
Improve
support services business strategy
Service the Service business
Looming threats Service
support engine growth
Momentum
line
Respond to Missing /
Regulation Fix
external forces broken
Support engine Business engine S L I Engine Delivery
14
15. Different reasons for investing in each layer
Shared and Core business Strategy
support services Leadership
Innovation
Provide support Game changer / PoA / Time toChange the
Differentiate market Differentiate
Business Perforamcne
differently the business environment
Improve Improve core Change the
ROI / Risk / PoA Improve
support services business strategy
Service the Service business
NPV vs. risk / baseline performance / urgency
support engine growth
Looming threats Service
Momentum
line
Respond to time Missing /
Regulation Risk and Fix
external forces broken
Support engine Cost /Business engine quality equation
Risk / Service S L I Engine Delivery
15
16. Different measures of success per class of investment
Shared and Core business Strategy
support services Leadership
Innovation
Outsource PoA Vision
LoB Differentiate
Business Perforamcne
Automate ROI > 100% Game changer
• PoA • • Strategic risk
• Capabilities ROI > IRR • Hit rates Improve
• Sustainability • Breakeven • Threat
• Efficiency • Benchmark mitigation Service
Momentum
line
• Legality • Risk • Linkages
• Time • Time Efficiency • Short term risk Fix
• Historical
• TCO • Innovation
CVA
• CVA engine
• Ongoing Delivery
Benefits • Quality • Strategy
• Risk execution
• TCO
16
18. Choosing which projects to do
Cost
Return
Cost / Return
How do we choose initiatives
that align with business
strategy / objectives?
0
1
1
2
3
5
t6
7
t8
t9
4
1
1
ct
ct
ct
ct
ct
ct
ct
ct
jec
jec
jec
o je
o je
o je
o je
oje
oje
o je
o je
o
o
o
Pr
Pr
Pr
Pr
Pr
Pr
Pr
Pr
Pr
Pr
Pr
18
20. Can’t do all the projects
Initiative Name Purpose Cost (1000's) Return ($) ROI
Project 1 Customer online Allow customers to track orders, collaborate, co-source product innovations 9 500 30 100 217%
Project 2 4 new depots Open 4 new depots in rural areas 16 342 27 004 65%
Project 3 Performance management Introduce new staff performance management based on balanced scorecard 3 564 13 860 289%
Project 4 Automate transfer pricing Automate transfer pricing across the value chain 1 996 1 760 -12%
Project 5 Payroll / Time&Attendance New payroll system with time & attendance. Staff tracking via RFID 12 030 14 000 16%
Project 6 Factory 2020 Look at what ICT can do to modernise our factories (Impact study) 2 000 1 000 -50%
Project 7 Move call centre Call centre premises too small - move from Head Office to own site 8 955 11 194 25%
Project 8 Refresh desktops All desktops (3000) to be upgraded - current warrantees lapse in 6 months 20 000 10 000 -50%
Project 9 Network upgrade Upgrade our network to accommodate business growth. MPLS 13 245 2 000 -85%
Project 10 Poppi Comply with protection of private and personal information act by Jan 13 300 -7 500 -156%
100 932 103 418 2%
Net cost 101m; Net Return 103m; Net ROI 2%
20
21. Choose all projects with ROI > 20%
Initiative Name Purpose Cost (1000's) Return ($) ROI
Project 1 Customer online Allow customers to track orders, collaborate, co-source product innovations 9 500 30 100 217%
Project 2 4 new depots Open 4 new depots in rural areas 16 342 27 004 65%
Project 3 Performance management Introduce new staff performance management based on balanced scorecard 3 564 13 860 289%
Project 4 Automate transfer pricing Automate transfer pricing across the value chain 1 996 1 760 -12%
Project 5 Payroll / Time&Attendance New payroll system with time & attendance. Staff tracking via RFID 12 030 14 000 16%
Project 6 Factory 2020 Look at what ICT can do to modernise our factories (Impact study) 2 000 1 000 -50%
Project 7 Move call centre Call centre premises too small - move from Head Office to own site 8 955 11 194 25%
Project 8 Refresh desktops All desktops (3000) to be upgraded - current warrantees lapse in 6 months 20 000 10 000 -50%
Project 9 Network upgrade Upgrade our network to accommodate business growth. MPLS 13 245 2 000 -85%
Project 10 Poppi Comply with protection of private and personal information act by Jan 13 300 -7 500 -156%
100 932 103 418 2%
Cost (1000's) Return ($) ROI
Cost / Return (Projects 1,2,3,7) 38 361 82 158 114%
Cost / Return (Projects 4, 5,6,8,9,10) 62 571 21 260 -66%
All projects 100 932 103 418 2%
21
22. But…
What about?
Automated transfer pricing There is a lot of noise from powerful people
The payroll system We need time and attendance
Factory 2020 Don’t we have a strategy to be innovative?
Desktop refresh The warrantees are running out
Network upgrade Can’t open 4 new depots without it
Poppi It’s the law
The dilemma
Can’t afford to do it all
Can’t not do some that don’t cross the ROI hurdle
22
23. Need a new way of prioritising
Use the Three Role Model (3RM) to classify projects
Decide what utility we want from projects based on our
strategic intent
Weight 3RM classes utility according to strategic intent
Define utility contribution per project
Match projects to their classes
Score projects according to the class weights
Prioritise based on utility score
23
24. The portfolio tracks all possible initiatives
Initiative Name Purpose
Project 1 Customer online Allow customers to track orders, collaborate, co-source product innovations 1
Project 2 4 new depots Open 4 new depots in rural areas 2
Project 3 Performance management Introduce new staff performance management based on balanced scorecard 3
Project 4 Automate transfer pricing Automate transfer pricing across the value chain 4
Project 5 Payroll / Time&Attendance New payroll system with time & attendance. Staff tracking via RFID 5
Project 6 Factory 2020 Look at what ICT can do to modernise our factories 6
Project 7 Move call centre Call centre premises too small - move from Head Office to own site 7
Project 8 Refresh desktops All desktops (3000) to be upgraded - current warrantees lapse in 6 months 8
Project 9 Network upgrade Upgrade our network to accommodate business growth. MPLS 9
Project 10 Poppi Comply with protection of private and personal information act by Jan 10
Initiative Portfolio
24
25. Decide what utility we want based on our strategy
Strategy: Profitable, fast moving, innovative, customer
focused
Utility factors
Return on investment
Risk
Time to market
Paths of action
Customer focus
Strategically aligned utility factors
ROI Risk Time PoA Cust
25
33. What benefits should we be chasing / tracking?
Initiative
Initiative contribution Class utility Initiative Init.
Initiative ID Class (0 - 5) rules score Utility
1: Customer
online Bus I 5 1 2 4 5 x 40 20 10 10 20 40 4 4 8 20 76%
2: Four New
Depots Bus S 3 2 3 1 4 x 20 30 15 5 20 12 12 9 10 16 59%
3: Performance
Mgt SS I 5 2 2 2 3 x 30 30 10 20 10 30 12 4 8 6 60%
7: Call Centre Bus S 2 3 5 1 3 x 20 30 15 5 20 8 18 15 10 12 63%
9: Network
upgrade SS S 0 4 4 3 2
x 10 40 20 20 10 0 32 16 12 4 64%
10: Poppi Bus X 0 5 5 2 0 x 0 50 20 0 30 0 50 20 0 0
70%
33
34. IT adds value at different stages
Plan Build Run Retire
Meaning Attention Operate
Idea Test the Design and Implement Early Majority Maturity
idea build adoption adoption
Un-lockable
Value
Tangible
Value
Tangible
Value Tangible
Value Value
Value potential Intangible
potential Value
Intangible
Value Value
Value Intangible Cost-cut
potential
potential Value Value
Value preservation
Monthly cost
Monthly cost
Monthly cost Cost
Monthly cost Monthly cost Monthly cost
Cost
1 2 3 4 5 6 7 8
34
35. What business currently sees of IT value-add potential
Plan Build Run Retire
Meaning Attention Operate
Idea Test the Design and Implement Early Majority Maturity
idea build adoption adoption
Un-lockable
Value
Tangible
Value
Invest- Tangible
ment Value Tangible
approval Value Value
Value potential Intangible
potential Value
Intangible
Value Value
Value Intangible Cost-cut
potential
potential Value Value
Value preservation
IT Costs
Monthly cost
Monthly cost
Monthly cost Cost
Monthly cost Monthly cost Monthly cost
Cost
1 2 3 4 5 6 7 8
35
36. In summary
Utility trumps ROI and cost
Utility rules per class set business expectations and improve
understanding
Initiatives are not projects until they are budgeted for
You set your project budget by scoring the utility contribution
per initiative and multiply by the utility rule for the class of
initiative
Initiatives that don’t make the cut, stay in the initiative
portfolio
Benefits realisation plans revolve around expected utility
Alignment to business priorities and strategy is a given
36