The best airport in the world

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2. Singapore’s Changi Airport has been crowned the world’s
best airport for the seventh year running.
The airport topped the charts at the Skytrax 2019 awards,
which are voted on by passengers from all over the world.
Changi connects passengers to 200 destinations
worldwide, with 5,000 arrivals and departures a week on
80 airlines.
The transport hub advertises itself
as “More than an airport”:
attractions include art installations
and sculptures, a butterfly park,
cactus garden and cinema.
Changi’s Jewel Airport, a
137,000sqm “indoor sanctuary”
connected to terminals 1, 2 and 3,
will enhance the offering even
further when it opens on 17 April.

3. Today, Changi Airport is renowned
for its unrivalled passenger
experiences, which have become
synonymous with global
connectivity, clockwork efficiency
and unique, thoughtful services.
As the number of passengers they
welcome continues to rise, and the
needs of those passengers become
increasingly sophisticated, their
challenge is to raise their standards
even higher.
It’s a challenge they are already
embracing, with creative solutions
and signature experiences that will
redefine air travel for generations
to come.

4. Changi Airports International (CAI) is a leading consultant,
manager and investor in the global aviation market. CAI sees
airports as a vital part of a country’s infrastructure, intricately
linked to economic growth and development. As a strategic
partner and an experienced airport manager, CAI designs
integrated solutions that enable its clients and partners to fulfil
their potential of being worldclass airports.

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Singapore Changi Airport’s outstanding business performance,
operations and infrastructure have attracted numerous
requests for aviation consultancy services from overseas
airports. Changi Airports International (CAI) was incorporated in
2004, and its airport management consultants have been
making a difference to airports around the world.

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Decades of managing Singapore’s renowned Changi Airport and
generating success for its partner airports has CAI well-positioned
to help other airports achieve their goals. With its diverse
experiences and core skills, CAI provides holistic and practical
solutions, delivering the desired results to clients and partners.
CAI and its partners have been working with the airport team to
attract new airlines and secure new flight routes through new
landing-fee structures and long-term incentives. CAI’s resident
team also developed strategies to overcome slot constraints at the
airport.

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Leveraging its years of
experience in airport
management, CAI
designs strategic plans
to ensure that an
airport’s commercial
potential is fully
realised. Beyond the
aeronautical business,
areas like retail, car-
parking facilities,
advertising and real
estate are potential
revenue streams that
can be positioned for
long-term
competitiveness.

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CAI works with partner
airports to create
efficient operations
and a responsive
environment for a best-
in-class, stress-free
travel experience.

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Planning airport capacity requires a fine balance.
Over capacity may result in under-utilised funding and
lower operating margins, while under capacity may
lead to lost opportunities and public confidence.
Changi Airport Planners and Engineers (CAPE) builds
airports for the future. It takes a long-term approach
to design and capacity planning, aimed at delivering
service quality without compromising on sustainable
growth and room for expansion.

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CAI offers an integrated practice-based approach to enable our
partner airports’ people agenda to achieve sustainable business
success.
Its comprehensive
approach focuses on
strategy, structure,
systems, processes and
capabilities that are
critical to creating and
growing a high
performance culture.

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Creating value in airports requires a holistic understanding of airports
as both an essential public infrastructure and a commercial entity.
CAI brings together the knowledge, experience and skills needed to
help partner airports deliver a best-in-class travel experience while
optimising the airport’s commercial potential.

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Passenger traffic at Changi Airport is
expected to grow by 3–4% every year
for the next 20 years. At this rate,
current airport capacity will be
reached by the late 2020s.
The Changi East development is a
response to this expected growth. It’s a
bold strategy to maintain Changi
Airport’s and Singapore’s competitive
edge for the long term.
With a new, third runway, one of the
world’s largest mega terminals, and a
range of exciting new facilities, Changi
East will ensure Changi Airport is
equipped to accommodate and delight
ever more passengers and their ever-
increasing demands.

15. Spanning a massive 1,080 hectares, the Changi East development will
provide future capacity for Changi Airport to ride on the projected growth
in air travel. The development will serve to secure Singapore’s air hub
status and ensure its continued competitiveness and relevance.
As Changi Airport’s largest expansion project to date, the development
includes:
 Changi Airport’s fifth terminal, Terminal 5 (T5)
 A three-runway system
 The construction of tunnels and other underground systems
 Landside and aviation support facilities
 The Changi East Industrial Zone

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