PANEL 1: Delivering the promise of an improved passenger travel experience - The Potential of Collaboration at Airports: Optimizing passenger flow and increasing profitability – P.S. Nair, CEO – Corporate, Airport Sector, GMR Airports Limited

1. The Potential of Collaboration
at Airports:
Optimizing passenger flow & increasing profitability
Presented by : P S Nair
CEO- Corporate
GMR Airports
DELIVERING THE PROMISE OF AN IMPROVED
PASSENGER TRAVEL EXPERIENCE
26th September 2013
Aviation ICT Forum India 2013
Goa
26-27 September 2013
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2. Traffic Growth – Its impact on Infrastructure
• Traffic growth can create serious imbalance between supply and
demand.
• Runway, Airside facilities, PTB, Car Park, … : Scarce & Costly
• Many airports have reached saturation point that causes
bottlenecks in today's air traffic management network.
• Therefore, Optimize the use of resources to meet these constraints
• Challenge : Delivering the promise of an Improved travel
experience/delight & Operating the airport profitably in a highly
regulated environment.
• Innovation and Infusing cost effective technology to achieve
higher throughput assume significance in the above context.
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3. Solution - Collaboration ?
• Key : Collaboration amongst all stakeholders
• Environment : Complex value chain of Aviation Industry
• ACDM
– Encourages Airport Operators, Airlines, Ground Handlers, ATC, Network
Manager Operation Center and AOCC
– To practice a more efficient & transparent cooperation
– To enhance air traffic flow & capacity management at an airport & en-
route
– Ideal platform for such collaboration
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4. 4
Air Traffic
Control
(ATC)
Airline
Duty Free
Aviation
Turbine Fuel
(ATF)
Provider
Other
Agencies
Immigration
Emigration
Customs
Non A-CDM Airports - Scenario
Airport

5. 5
Other
Airports
Air Traffic
Control
(ATC)
Airlines
Aviation
Turbine Fuel
(ATF)
Provider
Duty Free
Other
Agencies
Immigration
Emigration
Customs
Collaboration
Airport
A-CDM : How it works ?

6. 6
Other
Airports
Airport
Airlines
Aviation
Turbine Fuel
(ATF)
Provider
Duty Free
Other
Agencies
Immigration
Emigration
Customs
Collaboration
Air Traffic
Control
A-CDM : How it works ? [contd.]

7. Advantages of A-CDM
Airline
1. Reduces fuel costs due to shorter taxi times
and shorter turnaround times.
2. Improved On-Time performance
3. Fewer missed connections for passengers.
Airport
1. Reduced environmental impact, noise and
emissions.
2. Improved punctuality
3. Improved gate/stand planning.
4. Increased capacity & its optimum utilization.
Air Traffic Control
1. More predictable traffic- therefore reduced
work load and strain.
2. Better pre-departure sequence.
3. Better runway throughput.
Ground Handlers
1. Better planning and use of resources,
2. Cost optimization.
3. Improved customer satisfaction.
4. Increased productivity.
A-CDM
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8. A-CDM successfully implemented in US
US Airports: FAA Administered
 A-CDM was successfully introduced in the USA to cope with heavy capacity
reductions mainly due to en-route or airport bad weather conditions.
 The initiative in the early 1990s called FAA/Airline Data Exchange (FADE),
supported among others by Northwest Airlines, can be seen as the direct
forerunner of what evolved into the US CDM project of to-day.
 It was initially tested at San Francisco International Airport, beginning in
January 1998.
 Delays during ground delay programs were reduced by 15% during the
experimental period.
 Just by being better informed, airlines were able to respond to the restrictions in
a much more efficient manner.
 A-CDM was extended to all U.S. airports in September 1998 and is fully
operational today.
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9. A-CDM – EU Scenario
Europe: EUROCONTROL Administered
 EUROCONTROL Airport CDM team is responsible for ensuring standardization and
dissemination of best practice of Airport CDM implementation at European airports
 A-CDM concept was brought to Europe by experts of IATA
 The en-route concept of A-CDM was developed by EUROCONTROL on suggestion by
IATA
 EUROCONTROL A-CDM has both developed and trialed a number of A-CDM elements
and is currently proactively encouraging other European airports to implement Airport
CDM locally.
 According to the European A-CDM web-site, 30+ European airports have CDM projects
running
 With the help of airport stakeholders, the European Airport CDM concept has
matured over the years from a concept into a process that is delivering real
operational benefits.
 More and more airports are currently implementing A-CDM and being rewarded by the
proven benefits.
 Munich has a truly advanced, complex and operational A-CDM set-up based on the
EUROCONTROL A-CDM requirements which has been in operation without
interruption since 7 June 2007.
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10. How A-CDM has improved the bottom line? – An example
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Source : Airport CDM Cost Benefit Analysis, EUROPEAN ORGANISATION FOR THE SAFETY OF AIR
NAVIGATION - Edition Number : 1.4 ; Edition Date : 11/04/2008

11. How A-CDM has improved the bottom line – An example
Return on Investment
Source : Airport CDM Cost Benefit Analysis, EUROPEAN ORGANISATION FOR THE SAFETY OF AIR
NAVIGATION - Edition Number : 1.4 ; Edition Date : 11/04/2008
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12. CDM at Indian Airports
• GMR is operating two Major airports i.e. Delhi and Hyderabad.
• GMR Airports have taken the maiden initiatives to introduce CDM at
these airports.
• Delhi, IGI Airport is the first airport in India to fully implement A-CDM
live wef 5th June 2013).
• As a result of DA-CDM implementation, punctuality and capacity
management have been greatly improved.
• BIAL has initiated actions for implementing the CDM project.
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13. A plethora of digital technologies to enhance the passenger
experience that can be implemented within a short term
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14. Future technology infusion for optimizing passenger flow and
increasing profitability
Bag Tag : A variety of bag tag solutions are emerging:
• Home-printed bag tags
• Smartphone programmable electronic tags
• Permanent RFID tags
By 2025:
• Permanent bag tags shall stand embedded in all luggage purchased
• A worldwide standard for permanent bag tags will evolve
==============================================
Bag drop : Should be provided at a variety of locations:
• Railway stations
• Hotels
• Other off-airport locations
• Airport car parks
• Central transport interchange
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15. Future feasible technology infusion for optimizing passenger
flow and increasing profitability
Streamlined Security :
• Focus needs to be on the passenger
• Industry needs to develop a security model that is recognizable and familiar
regardless of the airport
• Process should be consistent across all airports to avoid confusion – for
example removing shoes and belts, laptops in or out of bags
• Security zones to incorporate good interior design principles to create
passenger--‐friendly ambience instead of a sterile ‘prison--‐like’ feel
• Streamlined and walk--‐through without unpacking or undressing
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16. Conclusion / Way Forward
• The true power of CDM will unfold when all the inter-related airports also
participate in CDM which will ensure sweating of airport infrastructure to
optimize airport charges as well as benefits to all stakeholders including
Passengers.
• GoI/DGCA to mandate the introduction of CDM in all operational Indian
Airports
– Phase - 1 ---> metro airports
– Phase - 2 ---> other non-metro airports
• Implementation of the short term technology infusion such as GPS tracking,
NFC, etc. for improving passenger flow and throughput of airport
infrastructure will help increase profitability especially of Airlines and the
Airport Operators.
• Agencies like SITA could take the lead and collaborate with Airport Operator,
Airlines, Security, Immigration, Customs etc. and bring out standards that will
help design processes and technologies for improving passenger travel
experience. This will leave scope for increased profitability which will be a win-
win strategy.
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