1. PERSONAL INFORMATION
• Dates (from – to) 2016 Oct – 2016 Nov
• Name and address of employer Constance Le Prince Maurice, Mauritius (Leading Hotel of the World)
• Type of business or sector Hospitality sector
• Occupation or position held Front Of The House Manager
• Main activities and responsibilities - Managing a team of 26 people - locals and expatriates.
- Managing 6 sections, Reservation, Telephone Operator, Reception and VIP
Orchid Lounge.
- General organisation and close supervision of daily operation
- Customer satisfaction service, personalized guest service
- Monitoring LQA , LRA training program
- Maintaining quality standards of “Leading Hotel Of The World”
- Hosting of FAM trip and VIP guest.
- To turn guest dreams into memorable experiences
- Chair weekly and monthly Rooms Department meetings
- Be an ambassador for the company
Replacing of Front Of The House Manager, who is on annual leave.
• Dates (from – to) 2015 Sep - present
• Name and address of employer Constance Hotels Service Limited
• Type of business or sector Main Office
• Occupation or position held Internal Auditor
• Main activities and responsibilities - Controlling daily revenue.
- Managing monthly audits through all the Departments
- General organisation and close supervision of daily transaction
- Yearly inventory in all 7 Constance properties
- Reporting directly to Group Financial Controller
• Dates (from – to) 2013 Sep – 2015 Sep
• Name and address of employer Constance Lemuria LHW, Praslin, Seychelles
• Type of business or sector Hospitality sector
• Occupation or position held Front Of The House Manager
• Main activities and responsibilities - Managing a team of 33 people - locals and expatriates.
- Managing 6 sections, Reservation, Telephone Operator, Reception, Guest
Relation, Group & Event, Concierge and the VIP Lounge.
- General organisation and close supervision of daily operation
- Customer satisfaction service, personalized guest service
- Monitoring LQA , LRA training program
- Maintaining quality standards of “Leading Hotel Of The World”
- Hosting of FAM trip and VIP guest.
- And to turn guest dreams into memorable experiences
- Chair weekly and monthly Rooms Department meetings
- Be an ambassador for the company

2. Dates (from – to) 2009 Oct – 2013 May
• Name and address of employer Constance Le Prince Maurice, Mauritius (Rélais Châteaux up to 2011)
Constance Le Prince Maurice, Mauritius (Leading Hotel of the World)
• Type of business or sector Hospitality sector
• Occupation or position held Front Office Manager
• Main activities and responsibilities - Managing a team of 28 peoples – Local and Expatriates
- Managing 5 sections – Reservations, Telephone Operator, Reception, Library and
Concierge.
- General organisation and close supervision of daily operation
- Customer satisfaction service, personalized guest service
- Monitoring LQA, LRA training program
- Maintaining quality standards of “Leading Hotel Of The World”
- Hosting of FAM trip and VIP guest dinners
- Be an ambassador for the company
• Dates (from – to) 2002 Feb. – 2009. Sept
• Name and address of employer Constance Hotels Services Limited
• Type of business or sector Hospitality Sector
• Occupation or position held Internal Auditor
• Main activities and responsibilities - Controlling daily revenue.
- Managing monthly audits through all the Departments
- General organisation and close supervision of daily transaction
- Yearly inventory in all Constance properties
- Main Focus on Main Store and Cost Control
- Shipment and code creation
- Responsible of Night Auditors in all properties
- Reporting directly to Group Financial Controller
• Dates (from – to) 2001 Nov. – 2002 Feb.
• Name and address of employer Constance Belle Mare Plage The Resort
• Type of business or sector Hospitality Sector
• Occupation or position held
• Main activities and responsibilities
Acting Front Office Manager
- General organisation and close supervision of daily operation
- Customer satisfaction service, personalized guest service
- Maintaining quality standards of the Company
- Train the employees to adhere to the company culture
- Monthly training report.
- In Charge of the Closure for renovation of Constance Belle Mare Plage
- In Charge of the selling of Furniture & Fittings
• Dates (from – to) 1999 Nov – 2001 Nov. (Pre-opening)
• Name and address of employer Constance Lemuria Resort of Praslin (Seychelles)
• Type of business or sector Hospitality Sector
• Occupation or position held Rooms & Finance consultant
• Main activities and responsibilities - Implementation of Front Office PMS “Visoui” an Indian software.
- Implementation of Finance software “Prolific”
- Create job description and standard of procedures that fit the Constance cultures.
- To unblock situations with in the Finance and Rooms department.
- Trained, Night Auditors, Debtors Controllers, Front Office team to be user friendly
to the Property Management System.
- Responsible of a Store with the most expensive items. (pre-opening)

3. - Supervised the smooth running of the daily work.
- Report directly to the Group Financial Controller and COO of Constance Hotels
based in Mauritius
• Dates (from – to) 1998 Nov – 1999 Sept.(Pre-opening)
• Name and address of employer Constance Le Prince Maurice Von Nassau, Mauritius (Rélais Châteaux)
• Type of business or sector Hospitality Sector (First 5 star Luxury resort for the chain)
• Occupation or position held Acting Front Office Manager and In charge of Night Auditor
• Main activities and responsibilities - Implementation of Front Office PMS “Visoui”.
- Create job descriptions and standard of procedures that fit Constance Hotels
culture.
- Created a new guest experiences for welcoming and check out
I. Direct Check In for arrival guest and welcome amenities in suite
II. Express Check Out directly in guest suite 15 minutes prior Check Out
time.
- Trained and guide people with in the front office department to adhere to those
cultures. (Reception, GR, Concierge, Porter and Telephone Operator), Front
Office team player was without experience from Hotel School of Mauritius
- General organization and close supervision of daily operations.
- Follow up on Guest Satisfaction.
- Monthly Report for General Manager
• Dates (from – to) 1997 Feb – 1998 Nov.
• Name and address of employer Belle Mare Plage The Resort
• Type of business or sector Hospitality Sector
• Occupation or position held Night Auditor & Trainer
• Main activities and responsibilities - Verification of all Checked In and Checked Out dossiers of the day.
- Verification of all payment received cash and credit card if tally with system and
credit card machine.
- Verification of all postings made by point of sales on guest account and members
account
- Prepare the Daily Revenue Report for the management
- Prepare Front Office Issues Report for Front Office Manager.
- Change transaction date on system and print out full daily report.
• Dates (from – to) 1995 Oct – 1997 Feb
• Name and address of employer Belle Mare Plage The Resort
• Type of business or sector Hospitality Sector
• Occupation or position held Reception Supervisor
• Main activities and responsibilities - Responsible of the working shift 2 Receptionists and 2 Telephone Operators.
- Ensure that all team members are well groomed and have all their equipment.
- Ensure all arrivals guest are check in in the system.
- Ensure that all Check Out guest paid their bill.
- Guest satisfaction
EDUCATION AND TRAINING
• Dates (from – to) 2002 February – 2003 August
• Name and type of organisation
providing education and training
Hotel School Of Mauritius
• Principal subjects/occupational
skills covered
Tourism and Hotel Management

4. • Title of qualification awarded Diploma in Tourism and Hotel Management
• Level in International classification Diploma
• Dates (from – to) 1991 - 1994
• Name and type of organization
providing education and training
Professor Basdeo Bissoondoyal College
• Principal subjects/occupational
skills covered
Accountings
• Title of qualification awarded Higher School Certificate
• Dates (from – to) 1989 - 1991
• Name and type of organization
providing education and training
Imperial College
• Principal subjects/occupational
skills covered
General Material Drawings
• Title of qualification awarded
• Dates (from – to) 1983 - 1989
• Name and type of organization
providing education and training
Notre Dame Du Refuge (RCA)
• Principal subjects/occupational
skills covered
• Title of qualification awarded Primary School Certificate.
PERSONAL SKILLS AND
COMPETENCES
• 2008 “Management Course Elite” Training center ”Dinargie” Mauritius
• 2003 Diploma in Hotel Management – SHATEC Singapore
• 2002 OPERATION C.R.O.I.T.E by “Dinargie” Mauritius
MOTHER TONGUE CREOLE
OTHER LANGUAGES
ENGLISH
• Reading skills Excellent
• Writing skills Excellent
• Verbal skills Excellent
FRENCH
• Reading skills Excellent
• Writing skills Excellent
• Verbal skills Excellent
SOCIAL SKILLS
AND COMPETENCES
- Excellent team work, innovative, creative promotions, informal team leader
- Intercultural skills acquired while worked with international teams
- Excellent communication and problem solving skills
ORGANIZATIONAL SKILLS
AND COMPETENCES - Good project management and project implementation skills
- Trainings and coaching
- Excellent leadership skills
TECHNICAL SKILLS -Microsoft Office
-Wishnet, Prolific – Back Office System

5. AND COMPETENCES - Opera
-International Driving licence
OTHER SKILLS
AND COMPETENCES
COACHING
REFERENCES ERIC SIROP
GEORGE LEE
CHRISTOPHE PLANTIER
ASHOK BHUGOO
BRUNO LE GAC
HILTON HASTING
PARAMA MOOTOOVEEREN

6. AND COMPETENCES - Opera
-International Driving licence
OTHER SKILLS
AND COMPETENCES
COACHING
REFERENCES ERIC SIROP
GEORGE LEE
CHRISTOPHE PLANTIER
ASHOK BHUGOO
BRUNO LE GAC
HILTON HASTING
PARAMA MOOTOOVEEREN