welcome presentation

2. Congratulations on being a select KeyMe
Partner!
Your account is ALMOST ready to be activated once
you download the Dispatch app. Then you will be
prepared to begin working with KeyMe. If at any point
your information changes or if you need to make any
edits, please free to reach out.
Welcome aboard, we’re excited to have you as a
partner!
Jun - Manager, Account Management
Dontai, Jack - Account Managers
Locksmith Services
locksmitham@key.me
Key Consultant Line - (833) 600-0754
SMS Job Alert - (201) 645-3963
Account Managers - (646) 876-8862
2

3. With such a national footprint,
KeyMe also offer
home/vehicle access
solution(s) to provide KeyMe
customers with another top
notch product
● Founded in 2012
● Over 3,000 kiosks
● Locations in 46 states
● Over 50 retail partners
3

4. Who from KeyMe is booking
jobs?
Key Consultant Representatives
(KCR’s):
✔ 7 days a week
✔ 7 am - 1 am EST
KCR’s work hard to diagnose the
customer’s needs, book jobs
and support you in completing
KeyMe jobs 4
Say hello to the team!
Tom Park (Sales Director)
Luke • Sherley • Marion • Zyderra •
• Justin • Roxanne • Ebony • Shaun
(Key Consultants)

5. 5
Getting setup on Dispatch
is quick and easy!
➢ Download Dispatch Manager (links below for Apple and
Android phones)
➢ Sign in using your cell number
➢ Enter in 4-Digit Verification code (you will receive text
message upon sign in)
➢ Accept the standard terms and conditions/allow access to
camera
➢ Make sure your name/email/address/telephone
number/role/Bio/Profile Picture are set correctly
Click here if you
have an
Android device
Click here if you
have an
Apple device

6. How to add my technicians?
➢ Go to Team Settings
➢ Add user
➢ Name, phone #, email address
➢ Select Role (Technician, Dispatcher)
➢ Press Save
Your technician will get a text message to:
➢ Download the Dispatch Field app
➢ Sign in using your cell number
➢ Enter in 4-Digit Verification code (you will receive text message upon
sign in)
➢ Accept the standard terms and conditions/allow access to camera
➢ Post Profile Picture
6
Click here if you
have an
Android device
Click here if you
have an
Apple device

7. 7
How will be informed of jobs?
When our KCR’s book a job in your area, we will
send both a text message and email
notification to alert you. Please make sure to
review the job alert and press ACCEPT, if you
agree with the:
Service Summary (Type of job/work)
Your Payout*
Location
Timing - Urgent or Scheduled Job
*Please note that if you arrive on site and re-diagnose the issue to be different than how KCRs booked the job,
please call the KCR line and we will handle rebooking the appropriate order.

8. 8
HOW TO ACCEPT
➢ Press Accept in the job alert text message
➢ Once you receive the job open the Dispatch App
➢ Swipe down to refresh your My Jobs page
➢ Select the job - this is where the job details will be
displayed
HOW TO ASSIGN
➢ Choose your technician (or assign to yourself)
➢ Don't forget to press SAVE
➢ Your technician will get an text message from Dispatch
➢ Contact the customer as soon as possible

9. 9
After you get off the call with the
customer, you must go back into the
Dispatch app and tap the “On My Way”
button. KeyMe will send a notification to
the customer which will allow to see when
you/your technician will arrive.
We know being locked out is frustrating. Once you mark,
“On My Way”, our customers can view and track you/your
technicians ETA. Once you get on the site, press, “Start
Appointment”, and then the GPS feature will be turned off.
Your privacy is safe.
★ KeyMe loves
our customers,
and it is
REQUIRED to
properly mark
your status
correctly, to
ensure proper
communication
. Failure to
comply can
lead to losses
in bonuses,
like the
cancellation
fee.

10. 10
Once on location you must:
➢ Press Start Appointment
➢ Review the Job Description notes
➢ KeyMe prides itself on diagnosing our customers
issues properly. However, we understand that job
alerts are always subject to change/adding a new
product or service. When this happens you must call
or KCR’s @ (833) 600-0754. When calling, please list:
○ Name of your company
○ Work order ID #
○ Let us know how much you need to your take
home pay to be
○ KeyMe will immediately connect with the
customer and secure additional payment, we
will make sure to send you an message once
we are successfully able to book an additional
service for you.
➢ Take a before picture

11. 11
KeyMe wants to hear from the
customers. Once the job is
complete, our customers will get a
text message and can enter in their
feedback. The more 5-star review,
the better!
➢ Press Edit on Close Out
Checklist
➢ Complete Checklist
➢ Press SAVE
Job done? Great!
➢ Press Complete Appointment
➢ Press the “+” button, add your after
photo

12. 12
Service Type Job Assignments Inlcude:
Residential Work
High Security Cylinder Replacement - Bottom Lock, High Security Deadbolt Installation, High Security Deadbolt
Replacement - Top Lock, Lock Installation - Standard Deadbolt Top Lock, Lockout Entry - Bottom Lock Pick/Shim
*OR* Drill + Standard Cylinder Replacement, Lockout Entry - Broken Bottom Lock (Lock to be removed and
replaced), Lockout Entry - Top Lock (Drill or removal only of a high security plate lock), Lockout Entry - Top Lock
(Drill or removal only of a standard deadbolt), ReKey Cylinder - Additional Lock, ReKey Cylinder - First Two Locks,
Safe Entry, Safe Entry - Sentry Brand, Standard Deadbolt Replacement After Removal - Top Lock
Commercial Work
Commercial Gate/Shutter Lock Replacement - Standard deadbolt, padlock, or electric, Commercial Gate/Shutter
Lockout Entry - Deadbolt or Padlock, Commercial Gate/Shutter Lockout Entry – Electric, Commercial Push Bar
Door Entry, Commercial Turn Handle Door Entry, Commercial Turn Handle Lock Replacement - Double Bolt,
Commercial Turn Handle Lock Replacement - Standard
Vehicle Lockout Vehicle Lockout - Truck Lockout, Vehicle Lockout (Keys Locked Inside Car Only)
Car Key Origination
Vehicle Origination - Tier 1 - Push Button, Vehicle Origination - Tier 2 - Push Button, Vehicle Origination - Tier 1 -
Turn Key Ignition, Vehicle Origination - Tier 2 - Turn Key Ignition
Fee Cancellation Fee, Holiday Fee, Weekend Fee
Please note:
● There can be multiple products on one order
● When you arrive on site, please make sure to re-diagnose the issue and make sure that the payout and the work order are correct
● Parts and labor are included in the take home pay

13. 13
● Every Monday, you will receive a “KeyMe Job Summary” email from your Account
Manager.
● This summary will itemize all the jobs that were marked “Complete” within the
past 7 days.
● In order to receive payment, please review the summary and send us a response
authorizing the ACH payment to go into your bank account on file.
● After confirmation, you will get paid out within 1 - 3 business days.
How do I get paid?

14. 14
We promise you:
➢ Get job alerts in your area that are booked and paid that fit your schedule
➢ Weekly Direct Deposit Payments to your bank account
➢ LIVE KCR support whenever your are out on a KeyMe job
➢ Account Managers who will help you and your technicians every step of the way
What we expect from you:
➢ Use quality and/or comparable (Tier 1/Tier 2) parts (Residential, Commercial, and Vehicle work)
➢ Use the KeyMe/Dispatch application technology correctly
➢ Reply quickly to customers
➢ Use good communication skills since you will be working with all different types of KeyMe customers
➢ Show great principal and show adequate processes for providing unparalleled customer service
KeyMe cares a lot about you and our customers

15. Want to check out the videos? Downloading Dispatch App,
Change Role and Add Techs, Job Workflow
Want to find a kiosk? Click Here
Want to see us in the press? Click Here
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