The document provides onboarding information for a new KeyMe partner. It outlines the steps to download the Dispatch app and activate their account. It then provides details on how jobs will be assigned and completed through the app, including accepting jobs, communicating with customers, documenting work, and the payment process. KeyMe expects partners to provide quality service and use the app properly to support customers.

2. Congratulations on being a select
KeyMe Partner!
Your account is ALMOST ready to be activated
once you download the Dispatch app. Then you
will be prepared to begin working with KeyMe. If at
any point your information changes or if you need
to make any edits, please free to reach out.
Welcome aboard, we’re excited to have you as a
partner!
Jun Okada & Dontai Alston
Account Managers, Locksmith Services
locksmith.team@key.me
KeyMe Locksmith Hotline - (833) 600-0754
SMS Job Alert - (201) 645-3963 2

3. With such a national footprint,
KeyMe also offer
home/vehicle access
solution(s) to provide KeyMe
customers with another top
notch product
● Founded in 2012
● Over 2,800 kiosks
● Locations in 46 states
● Over 50 retail partners
3

4. Who from KeyMe is booking
jobs?
Key Consultant Representatives
(KCR’s):
✔ 7 days a week
✔ 7 am - 12 am EST
KCR’s work hard to diagnose the
customer’s needs, book jobs
and support you in completing
KeyMe jobs 4
Say hello to the team!
Luke (Team Lead)
• Sherley • Marion • Zyderra • Jack
• Ebony • Justin • Roxanne • Ebony
• Shaun

5. 5
Getting setup on Dispatch
is quick and easy!
➢ Download Dispatch Manager (links below for Apple and
Android phones)
➢ Sign in using your cell number
➢ Enter in 4-Digit Verification code (you will receive text
message upon sign in)
➢ Accept the standard terms and conditions/allow access to
camera
➢ Make sure your name/email/address/telephone
number/role/Bio/Profile Picture are set correctly
Click here if you
have an
Android device
Click here if you
have an
Apple device

6. How to add my technicians?
➢ Go to Team Settings
➢ Add user
➢ Name, phone #, email address
➢ Select Role (Technician, Dispatcher)
➢ Press Save
Your technician will get a text message to:
➢ Download the Dispatch Field app
➢ Sign in using your cell number
➢ Enter in 4-Digit Verification code (you will receive text message upon
sign in)
➢ Accept the standard terms and conditions/allow access to camera
➢ Post Profile Picture
6
Click here if you
have an
Android device
Click here if you
have an
Apple device

7. 7
How will be informed of jobs?
When our KCR’s book a job in your area, we will
send both a text message and email
notification to alert you. Please make sure to
review the job alert and press ACCEPT, if you
agree with the:
Service Summary (Type of job/work)
Your Payout*
Location
Timing - Urgent or Scheduled Job
*Please note that if you arrive on site and re-diagnose the issue to be different than how KCRs booked the job,
please call the KCR line and we will handle rebooking the appropriate order.

8. 8
HOW TO ACCEPT
➢ Press Accept in the job alert text message
➢ Once you receive the job open the Dispatch App
➢ Swipe down to refresh your My Jobs page
➢ Select the job - this is where the job details will be
displayed
HOW TO ASSIGN
➢ Choose your technician (or assign to yourself)
➢ Don't forget to press SAVE
➢ Your technician will get an text message from Dispatch
➢ Contact the customer as soon as possible

9. 9
After you get off the call with the
customer, you must go back into the
Dispatch app and tap the “On My Way”
button. KeyMe will send a notification to
the customer which will allow to see when
you/your technician will arrive.
We know being locked out is frustrating. Once you mark,
“On My Way”, our customers can view and track you/your
technicians ETA. Once you get on the site, press, “Start
Appointment”, and then the GPS feature will be turned off.
Your privacy is safe.
★ KeyMe loves
our customers,
and it is
REQUIRED to
properly mark
your status
correctly, to
ensure proper
communication
. Failure to
comply can
lead to losses
in bonuses,
like the
cancellation
fee.

10. 10
Once on location you must:
➢ Press Start Appointment
➢ Review the Job Description notes
➢ KeyMe prides itself on diagnosing our customers
issues properly. However, we understand that job
alerts are always subject to change/adding a new
product or service. When this happens you must call
or KCR’s @ (833) 600-0754. When calling, please list:
○ Name of your company
○ Work order ID #
○ Let us know how much you need to your take
home pay to be
○ KeyMe will immediately connect with the
customer and secure additional payment, we
will make sure to send you an message once
we are successfully able to book an additional
service for you.
➢ Take a before picture

11. 11
KeyMe wants to hear from the
customers. Once the job is
complete, our customers will get a
text message and can enter in their
feedback. The more 5-star review,
the better!
➢ Press Edit on Close Out
Checklist
➢ Complete Checklist
➢ Press SAVE
Job done? Great!
➢ Press Complete Appointment
➢ Press the “+” button, add your after
photo

12. 12
● Every Monday, you will receive a “KeyMe Job Summary” email from your Account
Manager.
● This summary will itemize all the jobs that were marked “Complete” within the
past 7 days.
● In order to receive payment, please review the summary and send us a response
authorizing the ACH payment to go into your bank account on file.
● After confirmation, you will get paid out within 1 - 3 business days.
How do I get paid?

13. 13
Service Type Sample Job Types
Residential Work
Lockout Entry - Bottom Lock Pick/Shim *OR* Drill + Standard Cylinder Replacement
Lockout Entry - Broken Bottom Lock (Lock to be removed and replaced)
Lockout Entry - Top Lock (Drill or removal only of a standard deadbolt)
Lockout Entry - Top Lock (Drill or removal only of a high security plate lock)
High Security Cylinder Replacement - Bottom Lock
High Security Deadbolt Replacement - Top Lock
ReKey Cylinder - First Two Locks
Lock Installation - Already Purchased Bottom Lock in Wooden Door
Commercial Work
Commercial Gate/Shutter Lockout Entry - Deadbolt or Padlock
Commercial Push Bar Door Entry
Commercial Turn Handle Door Entry
Commercial Turn Handle Lock Replacement - Standard
Commercial Turn Handle Lock Replacement - Double Bolt
Vehicle Lockout
Vehicle Lockout (Keys Locked Inside Car Only)
Vehicle Lockout - Truck Lockout
Car Key Origination
Vehicle Origination - Turn Key Ignition
Vehicle Origination - Push Button
Cancellation Fee Cancellation Fee
Please note:
● There can be multiple products on one order
● When you arrive on site, please make sure to re-diagnose the issue and make sure that the payout and the
work order are correct
● Parts and labor are included in the take home pay

14. 14
We promise you:
➢ Get job alerts in your area that are booked and paid that fit your schedule
➢ Weekly Direct Deposit Payments to your bank account
➢ LIVE KCR support whenever your are out on a KeyMe job
➢ Account Managers who will help you and your technicians every step of the way
What we expect from you:
➢ Use quality and/or comparable (Tier 1/Tier 2) parts (Residential, Commercial, and Vehicle work)
➢ Use the KeyMe/Dispatch application technology correctly
➢ Reply quickly to customers
➢ Use good communication skills since you will be working with all different types of KeyMe customers
➢ Show great principal and show adequate processes for providing unparalleled customer service
KeyMe cares a lot about you and our customers

15. Want to check out the videos? Downloading Dispatch App,
Change Role and Add Techs, Job Workflow
Want to find a kiosk? Click Here
Want to see us in the press? Click Here
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