This document summarizes the services provided by an energy supplier registration team: The registration team handles transferring accounts smoothly and ensures all sites are registered by the contract start date. They provide updates throughout the registration process. The supplier has a 100% success rate in harmonizing supply and contract start dates. Dedicated customer relationship managers with industry expertise provide specialist support. They aim to resolve queries on the first attempt based on their understanding of customer needs. Annual portfolio reviews analyze billing, queries, and credit/debt positions to identify trends and ensure energy needs continue to be met. The registration and support services are designed to fit the specific needs of businesses.

1. Market leading registration
Changing your energy supplier should be simple.
That’s why you’ll get a dedicated registration team
to make sure your whole transfer process runs
smoothly. In fact, we pride ourselves on having all
your sites registered on your contract start date.
How it works
• A warm welcome from our registration
team – experts dedicated to handling your
transfer and supporting you throughout
your registration
• Choose from a range of billing options
and set up preferences to suit your business
• Keep track of how we’re progressing with
regular updates to suit your needs
• We’ll talk you through the different ways
to collect your meter readings. In person,
online, email, phone or smart meter
• Your support team will be focused on
registering all of your business sites in
time for your contract start date
Our track record is 100%
• We work hard to make sure that all
your supply start dates harmonise with
our contract start dates which means
consistent bills from day one
Our current success rate is 100%.
Work with sector specialists
We have used our industry knowledge to build
dedicated sector teams. So when you work
with us, you’ll have a support network that is
experienced in dealing with the issues that are
important to you and your business.
How it works
• Dedicated Customer Relationship Managers
provide specialist support based on an
understanding of your industry issues
• We can proactively support you using
our knowledge and understanding of
customer needs
• Our service is built around people who
understand your needs, so we aim to
resolve your queries first time.
Annual reviews
Over time your energy needs will change.
That’s why each year we review your portfolio
with you. And because we understand how
valuable your time is, each review is arranged
to meet your business needs.
How it works
• View a detailed report highlighting all
the sites in your portfolio
• Understand your current credit or
debt position
• Get comprehensive billing analysis for
the last 12 months detailing key trends
• Review your query log for the last 12
months to identify items raised and
analyse the root cause.
Whether you’re looking to register additional business sites
of services are designed to fit the specific needs of your business.
First for service
Support you can trust
• Always available, with 98% of calls
answered in under 10 seconds
• Email response to all queries
within 24 hours
• Consistent SLA given to each query type,
and one we can commit to
• Regular email updates so you don’t have to
spend time checking progress.
In Process