Intelegent Auto Solutions is a leading call center outsourcing company that handles over 80,000 inbound calls per month for clients in industries like motor, insurance, property, and finance. It offers a range of call handling services including outbound calls, warranty and recall work, customer satisfaction surveys, and permanent call center solutions. Intelegent prides itself on providing top-notch customer service and uses the latest technology to record calls, generate detailed reports, and integrate with clients' systems.

2. COMPANY OVERVIEW
Intelegent Auto Solutions are one of the leading outsourced call solution
companies in the industry, handling a mixture of aftersales outbound,
EVHC, CSI and in excess of 80,000 inbound calls per month. With
dedicated and committed staff, we pride ourselves on the level of
customer service provided to our clients. The majority of our business
comes from the motor industry; however, our experience in handling a
large number of calls for some of our clients has won us contracts with
larger UK companies within the Insurance, Property and Finance industry.

3. HOW IT WORKS
The system is designed to offer the highest possible level of service to you, in an affordable manner.
All you have to do is select what service you want to utilise us for and we will do the rest. If this is outbound
work then we will agree to work with your existing system access or by spreadsheet listings. If it is inbound
we will manage the full integration for you.
Whatever your size, we have a service that can be tailored to your meet your requirements.
Intelegent operates an in house IT platform, our systems offer the very latest technology such as:
 Detailed reporting
 Number of calls broken down by week, day and even by hour/seconds
 Voice recordings on every call
 Email facility
 Text facility

4. SO WHAT MAKES US DIFFERENT
At Intelegent our committed team are handpicked and highly trained to
provide an efficient and reliable service. From our UK based call centre our
team of friendly and articulate agents and the very best technology
ensure we have all it takes to give your customers the best service
experience.
 Detailed reporting
 Number of calls broken down by week, day and even by hour/seconds
 Voice recordings on every call
 Email facility
 Text facility

5. PRICE PLAN
At Intelegent we have no annual contracts just a simple rolling one month agreement. If we are
as good as we say we are then you can keep rolling over that agreement month on month. If you
don't think we are as good, then you are under no obligation to keep us. We have to prove
ourselves to you not from month one, but from month to month.
 Service Booking= £8 -£10
 MOT Booking=£8
 CSI Calls=£1.75
 Sales Leads=£1.75
 EVHC Calls=£1.75

6. OUTBOUND SERVICE/MOT REMINDER
We are specialists in follow up reminder calls. Using our professional
approach we will build rapport with your customer and book them in for
the next available date that meets you’re your system or manual diary. As
well as bringing in more business for you, we will update the customer’s
information in full including email addresses, all their contact numbers
and all of their personal details, so you end up with a cleaner healthier set
of data.
Unlike most of our competitors who do not record or selectively record
calls, Our state of the art technology means that every single call, made or
received on your behalf is recorded. These can then be sent onto you at
the touch of a button if requested.

7. EVHC CALLS
Why leave this in-house, unless you have dedicated service advisors that
can and will call Amber work regularly day in day out. Our EVHC team are
dedicated individuals that understand parts and labour as well as safety
items that require attention on vehicles. We will call your customer and
book the outstanding work in as well as bring them back in for any checks
that could be required. Our clients have found our EVHC work to be a no
brainer for them and for a small monthly fixed cost; we have transformed
their profit line from EVHC work.

8. CSI CALLS
Customer feedback is now more important than ever. Not only does it
assist in customer satisfaction, but it is a required action from most
manufacturers. We are able to offer daily and hourly follow up calls to
ensure you get the best contact and best scores possible.

9. ADVERTISING CAMPAIGNS
Expecting more calls than normal?
Whether it is an advertisement or a campaign which drives up your
incoming calls you will be able to handle them with ease. Intelegent just
take the percentage of calls you require: 50% 75% 100% it doesn't matter.
Intelegent will answer each call and your customers will just receive great
service. Furthermore, you won't have to train extra staff for these calls.

10. BACK UP RECEPTION CALLS
Never miss a call again!
Customers hang up when they don't get a prompt answer and when they
are faced with either and answer phone or a recorded message. With
Intelegent call solutions your customers will be met with none of these. By
having us as a backup, Your calls will automatically transfer to us after 3
rings where they will be answered professionally and swiftly, leaving you
with peace of mind that no call will ever be missed again.

11. PERMANENT CALL HANDLING
As good as it gets
Why worry about recruiting the right front of house staff to answer your
calls when we can manage them for you. You can outsource all of your
calls to us, whether that is pure reception requirements or you need us to
make bookings, confirm appointments or anything else. We can integrate
with your systems and ensure that we operate as a stand-alone
outsourced facility that operates as if we are on site all of the time.
Seamless.

12. CONTACT US
Intelegent call solutions can cater for all; whether you're a large corporate
business or a one man band we provide exactly the same services and
facility. Your customers matter to you and they'll certainly matter to us.
CALL US TODAY
TELEPHONE:- 0800 046 7334
EMAIL:- sales@intelegent.co.uk