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MARGARET FAULKNER
746 Greenland Way, Grand Prairie, Texas 75050  (903) 919-1097  lilred_156@yahoo.com
https://www.linkedin.com/in/margaretfaulkner66
ADMINISTRATIVE ASSISTANT | OFFICE SUPPORT
Document Control / Task Management / Critical Thinking
Detail-oriented multi-tasker with a diverse professional background that includes oversight of daily operations,
team leadership, administrative controls and process optimization. Demonstrated expertise in streamlining
workflow to increase efficiency and deliver superior administrative support. Decisive team member with a
focus on client management and contributing to business continuity in order to fulfill corporate objectives.
Accomplished communicator with an ability to thrive in a variety of fast-paced and demanding environments.
Core competencies include:
 Strategic Administrative Support
 Process Optimization
 Business Continuity Support
 Operations/Project Management
 Client Relations
 Profit & Loss (P&L) Management
 Recruiting & Staffing Initiatives
 Client Needs Analysis
 Issue Resolution
 Supply Chain Assistance
PROFESSIONAL EXPERIENCE
BROADBAND TELECOM SERVICES, INC., Dallas, TX
ADMINISTRATIVE ASSISTANT (06/2015 – Present)
Exhibit mastery over assigned and ad hoc projects coordinating multiple schedules while subsequently
prioritizing workflow. Serve as a communications hub to create synergy across departments and promote
collaboration in fulfillment of organizational objectives.
Selected accomplishments:
 Support business continuity processes seamlessly tackling multiple assignments, often with competing
deadlines, to ensure urgent matters are handled immediately and issues promptly diffused.
 Apply administrative controls creating billing invoices, aggregating data and preparing reports.
 Coordinate fleet logistics monitoring travel itineraries and tracking licensure for all drivers.
 Assist Human Resources department in sourcing new staff and evaluating skills in view of
organizational needs to ensure proper alignment.
 Develop and direct safety presentations for technical staff.
BOB LILLY PROFESSIONAL PROMOTIONS, Dallas, TX
CUSTOMER SERVICE | ONLINE STORE SUPPORT (07/2014 – 04/2015)
Exercised autonomous management of daily administrative functions and client services to ensure seamless
workflows and encourage client retention.
Selected accomplishments:
 Fostered profitable relationships with vendors to procure volume discounts, ensure timely acquisition of
products and optimize supply chain activities.
 Initiated communications with vendors to track and resolve back orders, negotiate and project future
inventory needs and orchestrate delivery of special orders.
 Investigated and resolved customer inquiries to promote retention, generate client loyalty, and
encourage project stability.

2. MARGARET FAULKNER Page Two
THE LIQUOR CABINET, The Colony, TX
OPERATIONS MANAGER (06/2013 – 07/2014)
Directed daily operations with oversight of inventory management, new employee orientation, and customer
service. Ensure compliance with store policies and appropriate laws.
Selected accomplishments:
 Monitored sales and analyzed inventory trends to forecast and maintain adequate stock levels. Nurtured
business relationships with vendors to promote cost effectiveness.
 Performed end-of-day transaction reconciliation and cash control duties including counting and
verification of sales, deposit preparation, cash register set up and close out and cashier reports.
BROOK MAYS MUSIC, Dallas, TX
GRAPHIC DESIGNER (04/2011 – 05/2013)
Managed online image bank and researched current and emerging arts and graphic design technologies.
Selected accomplishments:
 Developed advertisements, tradeshow banners and signage managing the design life cycle from concept
stage to completion. Created aesthetically pleasing layouts that effectively promoted the featured brand.
 Proofread all labels and sales materials ensuring complete accuracy prior to print.
 Liaised with internal clients and key decision makers to execute projects involving the creation of
marketing collateral.
EDUCATION & CREDENTIALS
UNIVERSITY OF PHOENIX, Dallas, Texas
Master of Business Administration, Global Management
TEXAS A & M UNIVERSITY, Commerce, Texas
Bachelor of Fine Arts, Design Communications
Professional Development
Computerized Office Technologies Certificate of Completion, Knox County Career Center, Mount Vernon, OH