Roy Hoffmann has over 10 years of experience in technical support and troubleshooting. He is proficient in Windows operating systems, Microsoft Office, networking, firewalls, routers, and security systems. His certifications include MCITP, MCDST, and WH2 White Hat Hacker. Currently he works at Strauss Group providing technical support, troubleshooting various software and hardware issues, and assisting with network and system administration tasks.