Joseph Wilson has over 10 years of experience in the hospitality industry, including roles at Hobby Lobby, the University of Arkansas School of Law, Embassy Suites Northwest Arkansas, Walt Disney World Resort, Best Western Inn of the Ozarks, and the University of Arkansas. He has a Bachelor's degree in Food, Human Nutrition and Hospitality from the University of Arkansas and seeks to utilize his leadership skills and exceptional guest service abilities to further his career in the hospitality industry.

1. JOSEPH WILSON
1220 Apple Glen Street  Bentonville, AR 72712  479.981.0846  jjw02@uark.edu
Objective
To utilize my leadership and exceptional guest service skills, strong work ethic, education and knowledge
to further promote the quality of an organization within the hospitality industry.
Experience
Hobby Lobby, Rogers, AR 04/2016 – Present
Back of House Stockman
 Unload, organize & execute the set-up of the merchandise that arrives.
 Prepare & display the merchandise within the store.
 Various other tasks as assigned.
University of Arkansas School of Law, Fayetteville, AR 08/2010 – Present
Assistant Special Events Director
 Planning, training and organizing the operations of the Internal Special Events Department.
 Creating menus for numerous faculty and student events for five to 200 attendees.
Designing and generating promotional materials for events utilizing Adobe In Design software.
Embassy Suites Northwest Arkansas, Rogers, AR 06/2011 – 12/2015
Bellman, Driver, Valet
 Providing energetic, professional and personable guest services for the 400-room hotel.
 Visitors include corporate guests from Wal-Mart, J.B. Hunt and Tyson.
Walt Disney World Resort – Disney’s Grand Floridian Resort and Spa, Orlando, FL 05/2009 – 05/2010
Bell Service Dispatch and Disney’s Magical Express Assistant Intern
 Partnered with multiple departments to ensure quality service and guest satisfaction.
 Demonstrated extensive problem solving and guest service skills in a high volume area.
 Managed multiple tasks while working well under pressure.
 Quarterly Service Award recipient.
 Successfully completed the following: “Keys of Excellence” Disney Philosophy Leadership
Seminar; Disney College Program Classes – “Marketing You”, “Advanced Studies in Hospitality”;
and the Disney Exploration Series Courses – “Exploring Leadership at Walt Disney World Resort”
and “Exploring Guest Service at Walt Disney World Resort”.
University of Arkansas School of Law, Fayetteville, AR 09/2008 – 05/2009
Office of Internal Special Events
 Provided remarkable service and attention to detail while managing operational tasks.
 Coordinated event activities with numerous students, faculty and caterers.
Best Western Inn of the Ozarks, Eureka Springs, AR 04/2000 – 05/2009
Bus-person, Host, Convention Set-up¸ Manager on Duty
 Orchestrated, designed and assembled meeting, banquet and wedding set-ups
for up to 3,000 guests.

2.  Provided outstanding guest service while performing cash transactions with accuracy.
 Assisted in meal preparation and service for up to 500 guests.
 Trained, led and assumed operational responsibility while executing tasks as on-site manager.
 Recipient of the Employee of the Month Award.
 Best Western “I Care” Customer Service and Guest Satisfaction Program completion.
Education
Bachelor of Science – Food, Human Nutrition and Hospitality Degree Completed 08/2009
Hospitality and Restaurant Management focus
University of Arkansas, Fayetteville, AR
Memberships
 University of Arkansas Hospitality Club (President in 2008-2009 school year) 2006 – 2009
 College Republicans 2008 – 2009
 Chi Alpha Student Ministries (Resident director in ‘11-’13) 2008-2009;2011–2013
Volunteer Contributions
 Arkansas Athletic Outreach 2007
 Bikes, Blues and BBQ 2008, 2009
 Fayetteville Visitors Bureau 2007–2009
 Southern Hospitality Management Company 2007
 Stem Cell Donor, National Marrow Donor Program 2008