1. OBJECTIVE
Recent graduate of Sinclair Community College in Dayton, Ohio and recently moved to
the Lawrenceville / Atlanta, Georgia area to further career opportunities. Holds an
Associates of Applied Science in Hospitality Management and Tourism concentrated in
Meeting and Event Planning. Customer oriented holding over fifteen years of
experience in customer service and management positions in various capacities.
WORK EXPERIENCE
Events Planner - Intern
January 2016 - May 2016
Scene 75 | Dayton, Ohio
Entertainment Venues and Theaters
Scene 75 is the largest indoor entertainment facility in the US. Holds both public and
private events with a patio, 6 party rooms, laser tag, go-karts, virtual reality room, and
much more.
Planning and executing parties, meetings, corporate team building events as well as
public events and fundraisers.
Party planning software
Support Staff
July 2014 - February 2016
Macy's, Inc | Dayton, Ohio
Retail
Same as previous experience.
Sales, Inventory Management
June 2012 - December 2012
Mendelson's Liquidation Outlet via iForce Temporary Service | Dayton, Ohio
Retail
Large Dayton area retailer for liquidated items, mainly retail warehouse related items.
Received, organized, maintained and sold inventory of merchandise related to building,
organizing and furnishing retail, restaurant and entertainment venues
Organization
Support Staff
October 2011 - June 2012
Macy's, Inc | Dayton, Ohio
Retail
Macy's Dayton Mall is largest in the Dayton, Ohio area.
Receiving and preparing inventory to be placed on selling floor. Packing and shipping
orders to customers. Markdowns, recovery, inventory, customer pick-up. Dock
organization.

2. Key 6 and Customer Service Specialist
May 2007 - June 2011
Books and Company (Books-a-Million) | Beavercreek, Ohio
Retail
All aspects of customer service. Book knowledge, knowledge of placement of the store,
register detail. Checking updates and maintaining the organization of Key 6 (non-book)
items, including, pricing, markdowns, displays, transfers, cleaning and placing of
product.
Also on event staff, which included crowd control, merchandise to be signed, what to
send back, event set up, etc.
Office Temp
October 2005 - January 2007
National City Mortgage via Adecco Employment | Miamisburg, Ohio
Banking
Handled the organization of files to be scanned into computer system. Also responsible
for scanning files and maintaining scanner.
Photographer Assistant
June 2005 - December 2005
TSS Photography | Mason, Ohio
Other/Not Classified
Small photography studio that specialized in sports team photos, both posed and action.
Helping Photographer with taking orders, poses, lighting. Also appointment setting for
the sales staff to make presentations.
Bridal Seamstress Assistant
August 2004 - November 2005
Sharnett Bridal | Centerville, Ohio
Retail
Assisting the seamstresses with ironing and minor sewing on bridal and formal dresses.
Substitute Day Care Provider
December 2004 - January 2005
Premier Ladies Fitness | Kettering, Ohio
Personal and Household Services
Temporary position. Watching over young children to ensure safety while in our care.
Temporary Office Help
June 2003 - August 2004
National City Mortgage | Miamisburg, Ohio
Banking
Responsibilities included organizing and faxing of documents. Copying of documents
and full files, and whatever else I could help with.
Store / Area Manager

3. August 1999 - May 2003
The Strike Zone | Beavercreek, Ohio
Retail
Oversaw tournaments. Helped scout, design and set up six locations.
Customer service. Overseeing of employees, hiring, firing, training, payroll, shipping and
receiving of merchandise, pricing, scheduling, order fulfillment, organizing and
executing themed card tournaments and celebrity signings, marketing, store set up.
Manager
January 1995 - March 1999
Rave | Dayton, Ohio
Retail
Customer service, overseeing of employees, all paperwork, receiving of merchandise,
executing of markdowns, scheduling, deposits, cleaning.
EDUCATION
Associate Degree, Hospitality Management and Tourism: Meeting and Event Planning,
August 2013 - May 2016
Sinclair Community College | Dayton, Ohio
Knowledge in Hospitality Management of staff, events, purchasing, bar and beverage
management, marketing, etc.
Certification,
August 1999 - October 2000
Harcourt Learning | Scranton, Pennsylvania
Diploma for Bridal Consulting. Passed course with 90% average.
CERTIFICATION
ServSafe Alcohol
March 2015
National Restaurant Assocation Educational Foundation
Certificate of Exellence
February 2016
CVent Supplier Network
Certificate of Completion
February 2016
Glazer's University
Certificates of Completion of knowledge on various alcohol subjects as the differences
in beer, whiskey's and wine, including wine geography.
ServSafe Food Protection Manager Certification
February 2014
National Restaurant Assocation Educational Foundation
Hospitality Human Resources Mgmt. & Supervision 2.0
December 2015
National Restaurant Assocation Educational Foundation

4. Bar and Beverage Management 2.0
April 2015
National Restaurant Assocation Educational Foundation
Hospitality and Restaurant Management 2.0
October 2015
National Restaurant Assocation Educational Foundation
Controlling Foodservice Costs 2.0
December 2015
National Restaurant Assocation Educational Foundation
Hospitality and Restaurant Marketing 2.0
August 2015
National Restaurant Assocation Educational Foundation
Principles of Food and Beverage Management 2.0
December 2013
National Restaurant Assocation Educational Foundation
SKILLS
Planning Intermediate
Crowd Control Expert
Vendor Management Intermediate
Organization Intermediate
Research Expert
Sales & Marketing Intermediate
Office Management Intermediate
customer service/sales Expert
shipping and receiving Expert
Management Expert
Employee Communications Expert
Employee Training Expert
purchasing Intermediate
LANGUAGES
Spanish Beginner
CAREER HIGHLIGHTS
Helped in planning and executing celebrity book signings, card tournaments, book
release parties,as well as in the final preparations for a public event that is doubling as a
fund raiser for a local hospital.
INTERESTS

5. Books/Reading , Music , Sports , Film/Movies , Traveling
REFERENCES
Dawn Allen, M.ED
Assistant Professor, Sinclair Community College
9375125192
dawn.allen2588@sinclair.edu
Professional
Bethany Ehrhart
Special Events Manager, Scene 75
9376193201
behrhart@scene75.com
Professional
Tommy Smith
817-374-5039
tjsmith9701@yahoo.com
Personal
Kelly Smith
Former Assistant Manager, Books and Company
937-718-7727
kellyj2716@hotmail.com
Professional
Yolanda Walker
Owner/Manager, Divine Planning and Travel
937-520-1432
heavenlyyoyo@aol.com
Personal