1. Francesca W. Rand
41988 Blue Flag Terrace
Aldie, VA 20105
480-338-0791, frand@nvcc.edu
OBJECTIVE:
Provide young adult learners with strong analytical reading, writing, and thinking skills
PROFESSIONAL ATTRIBUTES:
 Motivated and supportive team member and leader
 Highly organized and detail oriented
 Strong ability to multitask and prioritize
 Excellent communication and collaborative skills
 Extensive writing and editing experience
 Computer program and internet proficiency
 Passionate about education
TEACHING AND TUTORING EXPERIENCE:
Private In-Home Tutoring and Coaching 09/2014- Present
Provide in-home tutoring and organizational services for high school students in English literature, writing
skills, American government and world history. Evaluate and motivate students on an interpersonal level
to help set and achieve academic goals.
Adjunct English Instructor 08/2012 – Present
Northern Virginia Community College – Sterling Virginia
Teach English writing and developmental courses (ENG 111, 112, ENF 2, ENF 3) that introduce students to
critical thinking and the fundamentals of writing for college with a focus on expository writing, topic
refinement, generation and support of ideas, investigation, evaluation, and incorporation of resources.
Courses also provide skill building in editing, researching, and all elements of professional writing.
Provide individualized instruction in writing and focus on students’ needs and goals. Continually
participate in ongoing educational development through skill building workshops and professional
conferences.
English Tutor and Educational Coach 05/2012-Present
Educational Connections Inc. – Fairfax, VA
Provide in-home tutoring services for secondary students in the areas of reading, writing, and history.
Attend to the individual educational needs of students while helping to develop strong study skills and
better learning habits. Help students to determine and solve their own learning challenges. Help students
navigate the challenges of high school while preparing for college.
Adjunct English Instructor 03/2012-7/2012
ITT Technical Institute – Springfield, VA

2. Composition Instructor. English composition course covering the phases of the writing process with a
special emphasis on the structure of writing as well as techniques for writing clearly, precisely, and
persuasively. Worked closely with students while focusing on developing strong organizational and study
skills. Provided academic guidance and mentoring. Continually updated teaching skills and methods
through professional development programs and courses.
PROFESSIONAL CLIENT SERVICES, SALES AND MARKETING:
Sales Associate 11/2011-05/2012
Cold Water Creek - Fairfax, VA
Provided excellent customer support in a high end retail shop. Maintained sales efficiency and positive
attitude to ensure superior customer satisfaction. Responsible for well maintained product displays and
organized sales area while attending to customer needs. Utilized strong multitasking skills to balance
superior customer service and professional work environment.
Reservations Agent and Client Support 03/2008-11/2010
Diamond Resorts International - Sedona, AZ
Generated and processed customer reservations for timeshare owners and international resort guests in a
fast-paced sales environment. Utilized strong multitasking and computer skills to provide customer
service, generate correspondence, process tour and internet reservations, update owner databases and
provide management team support. Problem solved to resolve customer disputes and provide customer
satisfaction at all times. Maintained detailed call log for record keeping and training purposes. Completed
training seminars to maintain computer program proficiency and ensure reservation accuracy and
efficiency.
Professional Office Agent and Chef 02/2008-11/2010
The Penrose Bed and Breakfast – Sedona, AZ
Prepared and presented a three-course gourmet breakfast for B&B guests. Assisted in front office with
telephone and internet reservations. Helped monitor and update website and internet reservation
systems. Guest check-in, reception and personal property tours. Provided over-night inn-sitting services,
management of the front office, cooking, housekeeping and customer service to guests.
Gallery Owner 08/1996- 02/2008
Wyoming Trading Company and Wild Heart Gallery – New York and Arizona
Designed, owned and operated three southwestern gift galleries in Wyoming, East Aurora, and Clarence,
NY and one gallery of fine art in Sedona, Arizona dedicated to the preservation and education of
Southwestern American art. Created and implemented concept for galleries with diverse offering of
original Native American art and indigenous North American art and crafts. Managed all promotional
aspects of the business (design and development of professional catalogs/ brochures, newsletters,
websites, media kits, and radio/television production, advertising, and community outreach.
EDUCATION:
Canisius College B.A. English
Buffalo, NY

3. Buffalo State College M.A. English
Buffalo, NY