1. Tiffany Leggett
 4506 S Spur St Spokane, Washington 99223
 (360) 590-6465 ● iamtiffanyleggett@gmail.com
Objective
As a new resident of Spokane, I wish to obtain employment where I can apply my professional skills and
attention to detail.
Education
Western Washington University Bellingham, WA
Major: Bachelors in English Literature Graduated 2012
Grays Harbor College- Aberdeen, WA
Associate in Arts Graduated 2009
Professional Experience
Umpqua Bank Olympia, WA November 2012-September 2014
Customer Service Representative Manager: Kim Asay 360-943-8086
 Provide exceptional customer service while processing multiple step financial transactions including check
cashing, withdrawals, deposits, & loan payments.
 Sold banking services by tailoring products to individual customer needs.
 Timely resolved complex technical problems on customer accounts.
 Met and surpassed all sales goals, delivering measurable contribution to the overall store
performance.
 Encourage coworkers like teammates to create positive work environment.
Oreilly Auto Parts Bellingham & Lacey, WA April 2012-Current
Delivery Specialist Manager: Mike Miller 360-318-8224
 Kept accurate and organized records of automotive parts delivered
 Ensure future sales with business through respectful and hospitable service
 Self-motivated to take training courses to gain product knowledge
 Perform routine maintenance on vehicle
Big 5 Sporting Goods Aberdeen & Bellingham, WA April 2008-April 2012
Cashier & Sales Associate Manager: Jeff Cannon 360-734-7802
 Created friendly atmosphere, completed transactions in fast paced environment. Independently produced
attractive displays with mannequins, knife cases, and wall space.
 Attended to customers in footwear department based on individual needs. Managed multiple customers
simultaneously without sacrificing service, assisted customers with product knowledge and personal
testimony.
 Ensured customer satisfaction by pairing customer need to product desired
 Due to exceptional customer service skills, product knowledge, and company dedication I was allowed to
transfer freely between stores over extended school holidays and summer vacation.

2. Extended Education: Odyssey of Science & Arts Program Bellingham, WA Jan 2012-April 2012
Child Supervisor
 Engaged roughly 50 elementary age children in athletic activities such as swimming and field games
 Ensured children’s safety while navigating WWU campus, maintaining a positive and risk free environment
 Encouraged student engagement and participation in science labs
Aramark, Lake Quinault Lodge: Roosevelt Dining Room Aug 2011-Sept 2011 & July 2010-Sept 2010
Busser, Hostess, Cashier, Back-up Bartender and Waitress Manager: Mike Keeny 360-288-2687
 Maintained cleanly and properly set tables under strict time constraints
 Warmly greeted guests, creating hospitable atmosphere
 Attend to guests drink orders in fast paced environment
 Cleaned and prepped tables, key assistant for wait staff
 Keen attention to detail, delight and surprised guests.
 Willing to step in where needed, even the dishwashing line.
 Crafted coffee based drinks such as lattes and cappuccinos while keeping a cleanly & organized work space
for high productivity
Volunteer Experience (most recent)
Reality Church of Olympia July 2013- Current
Barista
 “Dial In” coffee drinks for proper weight and taste before opening
 Prepare coffee based drink under strict time constraints
 Work collectively with another barista using clear communication to ensure product quality
 Stay after church to clean all dishes used, put away used items and prepare for the next service
Children’s Literature Conference Spring 2012
Table Manager
 Responsible for children’s authors’ comfort and needs
 Controlled autograph lines systematically to ensure attendees satisfaction with time spend with author
 Prepared and took down decorations, signs and chairs for private Q&A conference room
Scholastic Book Fair Spring 2012
Laborer
 Transported dozens and dozens of boxes of children’s books across Western Washington Campus, through
buildings, elevators and student traffic
 Sorted and displayed each book by genre or age group
 Observed customer interactions with book fair